“Kevin was great – professional, yet personable! He took a look at the inside and outside units, then quickly identified the problem (a dead capacitor on the compressor coil unit). He replaced the part and ran a check to make sure there were no other underlying problems. Everything is back in working order – just in time for our family to visit! Thanks, Kevin!”
“Our AC stopped working and Bay Breeze was recommended by a neighbor. I was able to secure an appointment quickly and the office staff was pleasant to speak with and able to answer all of my questions. Justin, our technician, was polite, knowledgeable, quickly and cleanly resolving the issue. I would definitely recommend them to a friend.”
“The tech was competent and quickly found he bad capacitor. Then he did a service on our other unit, which had a blocked condensate drain line.”
“This was the second time I used you all and once again delivered great service! Justin came to my home last time and is still very professional and totally honest. He answered every question I had!”
“Excellent service all around, from Terry who took my call and set up the appointment to the repairman, Justin, and his assistant, everyone was so courteous and reassuring! I am very grateful for the way things were handled promptly and efficiently and the work well done, especially as this was an emergency call!”
The team at Bay Breeze is great! I’ve been happy with how quickly they’ve worked me into their schedule at the last minute and service both times I’ve had issues with my AC!
Always a pleasure to see Kevin at our door when we are having problems. We have had nothing but excellent service from him. He is extremely smart and has always fixed our problems his first time out. He also does our Spring and fall furnace/AC tune ups. Thanks Kevin.
“Bay Breeze fit us in same day for a leaking unit. They were professional, on time, quick, and extremely helpful. Our tech was Kevin and he was THE BEST. He was so friendly and knowledgeable. We will definitely be calling them for all of our HVAC needs in the future. We had a great experience!”
– Liz C.
“Justin was on time, courteous and very competent (based on his two visits). First visit was to diagnose. Second visit was to install back ordered A/C air blower.
Have been using Bay Breeze for near 25 years. Their tech quality is very consistent and prices are fair (not the cheapest but not the most expensive). In my opinion, Bay Breeze has a great balance between cost of service and quality of service.
Giving Bay Breeze/Justin my highest recommendation.”
– Kevin H.
“We are very, very pleased with the installation crew and the result of having a new system installed for our home. Bay Breeze has been our go to service provider for almost 15 years. They have always been there when we needed them and for our maintenance needs. And now for our system replacement. The installation crew that you have was wonderful. We would like to thank all your personnel for the service provided for all these years. We recommend Bay Breeze to all our neighbors and friends and have for years. Thank you.”
– Skip B.
“Received several reminders as the appointment drew near. Justin was, as always, friendly and professional. I asked about a service plan. He was fully prepared with information and a means to purchase it on the premises.”
– Carolyn C.
“Justin was exceptional! He is very knowledgeable, thorough and friendly. Always a pleasure when he comes over to service our HVAC systems.”
– Ahmed M.
“We needed an HVAC system for our house. Since it is a major expense we interviewed a few companies. Bay Breeze won our confidence and did a spectacular job. They are first class and the best of the best! Customer service is top notch. No matter what you may need for your home look no further than these guys! Price was competitive and service was outstanding! On a scan of 1-10 they are easily an 11!”
– Sharon G.
“I called late Saturday. Justin Page (technician) Arrived about an hour after my call. He rapidly diagnosed the problem and made the repair. Very efficient, clear and concise!”
– Frank W.
“The men that installed my furnace were very friendly. They answered all of my questions. Explained how the furnace worked, the differences between the old one and the new one. They showed me the filter chamber and told me what size to get. They were very timely and completed the installation in great time. They were awesome.”
– Brenda S.
“Kevin is the best! Always use Baybreeze, have used them for over 15 years, my furnace has been as happy with them as I have. Always shows up as scheduled, cleans up prior to leaving, explains what’s happening and what will happen. Thank you Ryan Karen and Terry for always being there.”
– Jeffrey B.
“Very helpful and did not leave until he was sure I was satisfied. Polite and explained everything. Gave good recommendations on improvements.”
– Derek S.
“Very pleased with the 2 technicians who installed our new water heater. They were on time and worked diligently. They clearly knew what they were doing. Their experience showed!”
– Donna M.
“The Whole Bay Breeze team is Awesome! Starting with the ladies in the office running the show and knowing their stuff to Shari coming out to my house and reviewing my situation and showing me and explaining in detail their equipment they supply and answered all my questions. She was very professional and knowledgeable and a delight to talk to. Very down to earth. Dave, Clarence and Chris came out to replace my boiler furnace and ac unit. They were simply Great! So friendly, knowledgeable and experienced. They make a great team and work so fast. I was very impressed how they focus on detail. Ryan and his whole team are a rare gem. They work so well together and get the job done. They are wonderful, friendly and experienced people. It's a breath of fresh air these days getting this kind of service. The team definitely will get the job right and do it with a smile.”
– Ruth S.
“Bay Breeze is top notch – Installations, Repairs, Maintenance, Service Calls!
Owner, Technicians (Kevin), Office Staff (Karen) are all wonderful to deal with! Professional, knowledgeable, friendly, on time, instant response for emergencies – what more could a customer hope for!”
– Bev B.
“Technician Kevin Sammons provided excellent technical and customer service. He was on time, courteous and had terrific troubleshooting skills. Because of Kevin, I’ll recommend my friends, co-workers and relatives to utilize Bay Breeze Heating and Cooling. Thank you.”
– Tony L.
“I have been a customer of Bay Breeze for 21+ years and have never had a disagreeable experience. This company cares for its customers and strives to always do better. Their professional rapport cannot be overstated and because they make their results personal, the customer always benefits. Highest regards to all Bay Breeze employees and please know how appreciated you are. Thank you!”
– Mary G.
“Kevin came out to do a leak test on our split system installed a couple years ago by Bay Breeze. Kevin is very knowledgeable and answered all of my questions. (I have a lot of questions) He quickly went thru the system and found the leak. He then explained what was going to happen next with the repair. I am now waiting on the next step in getting this resolved. Thanks again Kevin, always a pleasure.”
– Joseph D.
“Shari explained everything and answered all of my questions. Dave and Clarence were very professional, skilled, and knowledgeable with the whole installation process. They seamlessly removed the old system and interfaced the new system to the existing duct work. They fully tested the system and trained us on the new thermostat. I highly recommend Bay Breeze if you have an older system that needs replaced or just a service call.”
– Mark D.
“Service was scheduled quickly and fixed the issue. First time using Bay Breeze. Very professional and will be scheduling my annual maintenance with them moving forward!”
– Heather M.
“Bay Breeze is always wonderful to work with!! From scheduling with Karen, estimates by Shari and installation by Chris all interactions were positive and professional!! We are happy with have Bay Breeze to provide us with maintenance and installation when needed!!”
– Lisa G.
“The best HVAC Company by a million miles. Honest, always on time, great work and reasonable price! We have used them for a couple years now and on a scale of 1-10 they are an 11!”
– Sharon F.
“I called Bay Breeze to replace the air conditioning system in our older house because they have provided great service for us in our last two homes. They did not disappoint! The entire process from proposal to follow up has been outstanding. Shari started the process by inspecting our existing ductwork and units assessing our needs. She called in the owner, Ryan, for help in coming up with two innovative solutions and then priced them and gave me options to choose from.
The installation crew, David, Clarence, and Ethan arrived ready to work at the scheduled time and completed the work very professionally. They were very friendly and worked with me to customize the placement of the new ducts and units. The entire process could not have gone smoother. And to top it off we are VERY pleased with the comfort the variable speed Trane compressor and air handler provide. It is beyond my expectations.
I highly recommend Bay Breeze.”
– John B.
“My AC quit working during the height of the 2021 heatwave. I called not expecting anyone to be able to come for a week or more, but they sent out a technician the same day to look at it. Justin was GREAT! Super friendly, professional, and knowledgeable. I couldn’t be happier with the customer service. Thank you Bay Breeze!”
– DeEtte L.
“Chris and Kevin did an amazing job! I thought I needed a new unit, but they were able to fix everything and save me thousands. I can’t recommend them enough! Shirley the sales rep was very honest and made sure I was taken care of. A great group to work with.”
– Sam E.
“From the initial call to the work, experience was great. The fact you all were able to help me the same day was unexpected and appreciated. Kevin was my technician and he was great. Very kind and courteous. Walked me through the issue, fixing it. And all is well. Thanks for everything”
– Forrest C.
Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze HVAC on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.
– Alan H.
Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!
– Sean J.
My situation was handled professionally and expeditiously and I couldnt be more impressed and pleased. BGEHOME and My home warranty company were less than accomadating and I truly appreciate the urgency in resolving the issue.
“Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze hvac on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.”
– Alan H.
“Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!”
– Sean J.
“My situation was handled professionally and quickly and I couldn’t be more impressed and pleased. My home warranty company were less than accommodating and I truly appreciate the urgency in resolving the issue.”
– A M.
I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.
“I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.”
– Delores L.
“We had to replace our eighteen year old unit. Shari was very helpful in the selection of our unit. l had to say that she was more informative and knowledgeable than the competitor's salesman. l also looked at their ratings and they were excellent. l highly recommended Bay Breeze.”
– Edgar P.
“We had a complicated HVAC problem. Bay Breeze came up with an easy solution. They ordered the parts. Kevin did the install. (He called arriving which is always a help.) He asked me exactly where I’d like to place the temperature sensor so it wouldn’t interfere with decorating or stick out like a sore thumb. He showed me how to use the system. Terry in the office was a big help too.”
– Melissa S.
“You guys were wonderful working with us taking our air units out so the pavers could level the ground set stone down and then you guys came back and hooked us back up. You were great with scheduling around all that and the rain. Your company is top notch and that's why we've been with you for many years.”
– Carrie R.
“Always a pleasure working with Justin. Very professional and kind and knowledgeable. Love getting the texts from Bay Breeze with arrival times and confirmation of date. Great company to work with – Thank you!”
– Lisa E.
“Justin Page was great as was the back office representative I spoke with. Justin was able to come out same day and gave me an honest and thorough assessment of my gas furnace. I will be using Bay Breeze HVAC again.”
– Josh B.
“Thank you to Dave and Ethan for a great job installing my new Trane heat pump. They made it look easy, I'm sure it wasn't. Also, thank you to Shari for arranging financing and quick installation after the old unit died on the coldest week of the year.”
– Eric K.
“Wonderful service. Fast, effective, solved problem + was super helpful with instructions + tips (serviced by Chris Kitner). Highly recommend”
– Andrea M.
“Excellent, honest, experienced technician.
I will always call Bay Breeze
Very satisfied, even ecstatic, because another company yesterday told me I need to replace it for $5800.
This is an honest company!”
– Jennifer B.
“Justin is very knowledgeable and professional. He made every effort to get my system fixed, including having to leave and bring back another part. I am a repeat customer and have had Justin work on my system in the past. I have always been very impressed with him and the service. Thanks so much.”
– Cathy M.
“I highly recommend this company based on my experience with the original installation and today’s service call. In short, they are great at what they do. Exceptional service.”
– Beth S.
“Chris was on time, easy to schedule and completed the service in record time. We have our hvac system on a maintenance plan with bay breeze, they check it twice a year, summer / winter, ever since the system has run perfectly! Thanks”
– Dan W.
“Technicians arrived on time as scheduled and came wearing the required masks!! Clarence and Ethan were extremely knowledgeable regarding the installation and controls pertaining to the new humidifier. Excellent job as usual!! Thanks”
– Greg F.
“We have a two zone house and had to replace one entire zone. We also had air scrubbers installed. Shari did a great job explaining our options and pricing and the pros and cons between our choices. Clarence, Dave and Ethan arrived on time and got the whole job done in one day. The interior and exterior works area were spotless. You would never have known the amount of work that was done! The icing on the cake is that the company participates in a home improvement program through Wells Fargo. Shari handled the application and approval process quickly and we got great financing! There was also great post installation follow up by Shari. Thanks Bay Breeze!”
– Gina M.
“Prompt professional friendly service , efficient troubleshooting, parts on hand. Good communicator, explained everything. Completely satisfied, highly recommend”
– Michael B.
“From the initial eval and suggestions made by Shari until the installation by Dave, Clarence and Ethan, total satisfaction. Shari outlined the entire process, cost, collaboration with electric company . Installation went efficiently, they cleaned up perfect ,all in one day. Shari stopped by after a couple of weeks to see how things were going and hand delivered the warranties. Done and done! Very happy and comfortable with new mini splits.”
– Bev M.
“Kevin is the man. He’s always incredibly professional and friendly. He represents Bay Breeze in a way that makes us happy to share our experiences with friends and family. Thanks!”
– Ronnie H.
“Service today was professionally done ✅. Justin is an excellent tech with good interpersonal skills. We’ve had Bay Breeze service since the late 1990s and every maintenance or repair done with total satisfaction. Thank you for the Last 22 years service and courtesies.”
– Michael A.
“I am very pleased with the service provided by Bay Breeze. As a senior citizen, living on a fixed income, it is most reassuring to know that my heating/cooling needs are taken care of and that I have a company and a technician I can depend on!”
– Charlene L.
“I became a Bay Breeze customer about 2 years ago after poor/dishonest service from another local company. Bay Breeze is wonderful in every way. I especially love that the same technician (Justin P.) conducts my services. Justin is friendly, knowledgeable, patient, empathetic, honest, and a great communicator. I’m so happy that I’ve found a trustworthy and customer-focused company. I highly recommend Bay Breeze and Justin!”
– Nicole O.
“Kevin is very thorough with our semi annual maintenance checks. We have been with Bay Breeze for many years with our commercial building.
He is professional, friendly and polite. I highly recommend him as well as the company.”
– Susan P.
“Everything was straightforward to get a technician to our home when our heat stopped working. Technician Justin Page was super professional and informative and made sure everything was taken care of.”
– Lana H.
“Great experience. Tech was very professional he called before arriving as promised. I had the ability to track his arrival time via a link texted to me. The quote matched the final bill no surprises. Payment was handled onsite via credit card which is very convenient. Thank you Bay Breeze you are now my go to HVAC company.”
– Eric K.
“Kevin is our go to technician from Bay Breeze. Today he performed maintenance on my Mitsubishi unit and new gas furnace that was installed by Bay Breeze. We believe routine maintenance is important and Bay Breeze always comes through for us.”
– Richard L.
“Courtesy and competence!
Bay Breeze wins 5 stars for customer service from Shari who provided the estimate, completed the sale, and then came the day of installation to be sure that all was going well and was up to my expectations. The installation team was professional, prompt, and efficient. I can’t say enough.”
– Sheila M.
“I have used Bay Breeze for years. All of their technicians have always been knowledgeable and thorough. When something was wrong they have always explained the issue in a way that I could understand and felt comfortable with their recommendations. I have used them in a condo, townhouse, single family and a commercial setting. Never disappointed!”
– Erin M.
“I got 4 estimates and was most impressed with Bay Breeze. They shared a lot of information and offered a reasonable price. As a single, female homeowner, contractors often think they can over charge and offer next to no details. Not the case with Bay Breeze. Estimator took many measurements to size unit correctly and explained why oversizing a unit can be as ineffective as under sizing. Work was completed as and when promised. Unit works like a charm. No mess and no hassles.”
– Patricia W.
“Great job by both technicians. Kevin and Justin were very cordial and courteous the whole time. They took the time to explain the issue and gave valuable solutions to help with the problem. Great service as always.”
– Hugh T.
“Justin Page was extremely polite, professional, punctual, and helpful. He was able to figure out the problem, fix it, and explain what he did and why he did it.”
– Ken A.
“I am very happy with your techs, I am just not happy with the climate master units that came with my house. You guys have done everything possible to help get these units on the road to recovery. Thank you. I hope I can get the one unit replaced before the winter.”
– Reid S.
“Thank you for quick response!
Chris was great! He was very knowledgeable & friendly. Quickly identified the problem & resolved.
Appreciate integrity of your company,”
– Rosanne J.
“Earlier this year I decided to relinquish my previous HVAC company from servicing my unit because of various reasons. So I went onto Trane’s website to find another company and based on the needs of my unit Bay Breeze fit the bill. I called hoping they serviced my area and was pleasantly surprised when they said YES. They assisted me with information to transfer my warranty and I started my service contract.
Bay Breeze was able to get my unit service promptly. Chris Kitzer my home’s technician is very thorough and explains everything to keep my home cooled in the summer and warmed in the winter.
Thank you Bay Breeze for your professionalisms, promptness to your customer needs and providing information to keep my home comfortable.
By the way, I tell my Mom about your service all the time because she has the same company I relinquished from. She’s kinda jealous, hope you can service her unit in the coming future.”
– Bridgette H.
“Justin was very professional and helpful with getting our AC up and running again. Highly recommended and will let others know about the great service from Bay Breeze.”
– Scott P.
“It is always a pleasure to have Bay Breeze come by and inspect my air conditioner. Justin has been my service provider for years now and I trust him completely.”
– Flo O.
“Bay Breeze has continually provided timely, excellent service. They been servicing our family’s HVAC since the late 1990s and I can’t say enough about we appreciate them. Good contractors are difficult to find and we value their professionalism.”
– Michael A.
“Justin was timely, friendly, and fast. He wore a mask 100% of the time he was inside my house. Was knowledgeable and explained what he was doing. Would recommend to a friend.”
– Carolyn E.
“Shari (specialist) along with David and Clarence (Heating and Cooling) technicians were outstanding. All of them were professional, knowledgeable and courteous. I would recommend these folks and this Heating and Cooling company to my neighbors.”
– Robert P.
“They were able to get me scheduled very quickly, and the service technician was knowledgeable, friendly, professional and safe! Thank you!!”
– Jacqueline G.
“Chris was great, thorough and timely. Found the problem right off and even had the part on the truck.We are grateful to have A/C to sleep in comfort! Thanks so much, Mike & Liz Stapf Arnold MD”
– Mike S.
“Chris was amazing, polite, and fair. Gave it to me straight and I appreciate that. His service made Bay Breeze my new go to company. I will be referring him if anyone asks.”
– Erica K.
“Bay Breeze, and particularly Justin, has been up keeping my heating/cooling system the entire time I have lived in Heritage Harbour. I couldn’t be happier with the service I am provided!”
– Charlene E.
“Chris was very helpful and he waited until the air started blowing to be satisfied. He even showed me how to set the thermostat. He was courteous and friendly.”
– Nola W.
“Chris was very friendly and knowledgeable. Kept us informed every step of the way. I would definitely recommend Chris and Bay Breeze HVAC for friends and family in the future!”
– Cassidy D.
“Bay Breeze is a company that is built on quality. Justin, our tech is always polite, and efficient, and capable. We have been using them since we built our house 14 years ago. I would not even think to use some one else”
– Molly F.
“Kevin has been our service technician for many years. He is always on-time, polite, and very knowledgeable. This visit was routine. He did the Spring service on our Mitsubishi unit and also checked our new Trane air-conditioning unit to make sure the coolant levels were correct heading into the warmer weather as the A/C unit was installed in cooler weather.”
– Richard L.
“Shari provided a thorough explanation and demonstrated vast knowledge of the HVAC systems during our decision making process. Once we decided to use Bay Breeze, Ethan, Clarence & Dave were fantastic during the installation. They were prompt, efficient, considerate, and professional. We highly recommend Bay Breeze.”
– Alan J.
“We are currently waiting estimates on a coil and another appointment with a comfort specialist for load estimate but today’s appointment with Kevin Sammons went well. He was punctual, extremely professional, polite, and seemed very trustworthy.”
– Ken A.
“Service was prompt and excellent as usual. We like your technician, Kevin, because he is professional, knowledgeable and personable. Thanks so much.”
– Michael A.
“Kevin has been providing our seasonal checks or service for years. He’s very efficient, knowledgeable, and polite. Give him a raise!! And no, he didn’t ask me to write this.”
– Kerry V.
“From making appointment to service completed….. efficient, professional, updates via text and phone, courteous,
Knowledgeable….. excellent experience! Bravo Justin!!!”
– Susan R.
“I will recommend Bay Breeze to anyone who asks. Very good service and prompt attention to all. Kevin was great and didn’t mine me asking questions.
Very professional and genuinely nice. Best company around. Thank you for all you do.”
– Valerie S.
“Not sure of name of service guy. Your text said Ethan, but was told it would be Clarence. Whichever, he was EXCELLENT!! He tried several adjustments, but wasn’t satisfied. He sat on the floor and manually adjusted every single slat where the air goes into the unit!! It was an amazing difference in the noise when the unit is running! Kudos to your guy!!”
– Carolyn R.
“I called to have thermostat replaced and was given next day service at a time convenient for me!! Our technician, Justin , was prompt, courteous and very knowledgeable. Answered all my questions. Explained thermostat and did service maintenance. All done in timely fashion. I would highly recommend Bay Breeze.”
– Margaret R.
“Justin seems competent and he seems to enjoy his work.
A very small amount of dirty was left on carpet– but Justin tried to keep things clean, which I appreciated.”
– Dianne G.
“Very happy. They want to identify the root cause of the failure, not just throw parts at it and collect the money. I have found my AC repair company.”
– Reid S.
“I am so glad when I call Bay Breeze they get me an appointment that same day. Justin explains everything to me that he has to do and what he needs to do. I appreciate the service I get from Justin and the Bay Breeze Company. Thank You all for the service you continue to give me as a customer.”
– Karen P.
“Justin with Bay Breeze consistently provides excellent service for our routine spring and fall maintenance. We have the peace of mind knowing that our systems will work through hot summers and cold winters. Can't ask for anything more!”
– Brian G.
“Justin provided outstanding service as usual. Communicated his arrival time, worked efficiently and provided feedback on system. Thanks Justin!”
– Darrell K.
“I have been using Baybreeze for many years and they are always professional, timely and thorough. If you’ve never used them, you are missing out.”
– Erin M.
“Always the best! I received ample notice of his arrival. Kevin went right to work, checking out all relevant internal and external systems. Upon leaving, he was good enough to point out that several insulation blocks had fallen to the floor of the attic! So happy he mentioned that as I never venture into the attic if I can help it!”
– Brigid H.
“Kevin was friendly, knowledgeable prompt and professional. He diagnosed the the A/C problem quickly and repaired it on the spot. Thank you for the VERY quick response to our call!!! Bay Breeze installed our units about 10 years ago and have always provided us with excellent service!!!”
– Monica S.
“Highly recommend BayBreeze. I’ve been a customer for years and appreciate their responsive and professional service. When My HVAC system had a leaking issue, they sent a service rep out as soon as possible. Kevin was timely, courteous, and resolved the issue.”
– Julie b.
“I found BayBreeze through AA county’s best picked companies and was extremely impressed! They came out the same day I called. They were at our house within an hour of me calling at no additional “emergency” cost. Our technician (Justin) had our ac unit up and running within 20 mins. He was kind and professional. Out of all the companies I called , they had the most affordable price. We will definitely call them in the future when needed! Thoroughly impressed. Thanks!”
– Kendel A.