Archives: Reviews

“Kevin Sammons is a tremendous HVAC technician. Very professional. He takes the time to explain, is detailed and thorough. I will continue to use Bay Breeze and Kevin in the future.”

– Mike T.

“Unit was making a bad noise while in auxiliary heat and Justin figured it out quickly, got the part on order and replaced the motor. Very efficient & very pleasant. Im so glad I made the switch to Bay Breeze last year!”

– Kerrie F.

“Kevin Sammon is the consummate professional. Extremely knowledgeable and took the time to explain things in detail. Highly recommend Kevin and Bay Breeze HVAC !!”

– Mike T.

“Always reliable, professional and clean
Highly recommend Bay Breeze Heating and Cooling. Been a happy satisfied loyal customer for over 20 years”

– Laren N.

“I have had Bay Breeze servicing my heating/cooling system since I moved to Annapolis 6 years ago. They are excellent! Always do a stellar job!”

– Charlene L.

“I’ve used BB twice thus far and find them to be fast, responsive, and reasonable. Tech Justin was professional and respectful. BB employs great humans.”

– Shane D.

“Kevin Sammons came on time, and after calling to state when he should arrive. He was totally professional, efficient and polite. Told me when the next maintenance should be scheduled. This was his second time here and was just as professional, efficient, polite and very informative.”

– Dianne B.

“All thumbs up for Dylan, Clarence and everyone in the office for their prompt and very courteous service! It was an emergency call and I am very grateful for how incredibly well I was treated throughout. As the follow up visit to overhall the furnace was handled with the same degree of professionalism and care, I now consider Bay Breeze my heating and AC company. Thank you, everyone!”

– Eileen R.

“Justin is wonderful and so efficient, effective and professional. He arrives on time, goes right to work and is friendly and polite. I feel my HVAC system is in good hands when he visits.”

– Karen S.

“It is very reassuring to know that Bay Breeze does an outstanding job of maintaining my heating/cooling system. Justin Long is an excellent technician and the office staff are always pleasant and efficient.”

– Charlene L.

“We have used BayBreeze the past few years in Odenton..our service technician Justin Page is professional and courteous, he provides great service—we are thankful to have found BayBreeze!”

– Matthew H.

“So glad that I signed up with BayBreeze for my heating and Air conditioning installation and maintenance.
Everyone in the business has been a delight to work with and they are so responsive when I have a question.
I request Kevin for my service and he is always easy to work with – is considerate and willing to answer all my dumb
questions ! Bay Breeze was recommended to me by a plumber I use, and it has been wonderful. I definitey
recommend them to everyone.”

– dalitta r.

“Kevin was on time, informative did the fan replacement quickly and checked and double checked his work. Although he was here to replace a part in the heating system he did check the air conditioning before leaving”

– Ed S.

“I got to know about baybreeze HVAC through a referral. I am so glad I called them. Justin the technician was very knowledgeable, patient, took time to explain what he was doing at each point in time in lay man’s term. I would highly recommend them in a heart beat.”

– Adetola A.

“Kevin has serviced our heat pump for many years and has always, including today, provided excellent service. Kevin is cordial, reliable, informative and just a darn good fellow.”

– Michael A.

“Justin Page of Bay Breeze did an EXCELLENT job of accurately diagnosing the defective component’s in our HVAC system and restoring full function to both the A/C and Heating systems. Bay Breeze parts and service fees are reasonable and we highly recommend them for others. We will definitely call on them again, should we need additional service. Thank you Bay Breeze. Paul and Maggie in Edgewater, MD”

– Paul J.

“These guys are on top of their game. I set an appointment, got confirmation of that appointment and a call when they were on the way. Tech was very nice and quick to find the issues, he had the parts on the truck, explained the problem, fixed the issue at a fair price. Very easy”

– Robert F.

“Scheduled and repaired same day in under 3 hours. Fantastic service. Very satisfied. Dylan is an excellent representative of the company. Bay Breeze will be my company of choice for any and all HVAC issues from this point on. Thank you so very much.”

– Shane D.

“Justin did a really great job. Explained what he did when finished. He listened when we told him about other issues we are having. Said he would talk with others in the office as to how to proceed. Bay Breeze is the best.”

– David S.

“Exceptional service every time! Justin, the technician who provided service, is extremely knowledgeable, efficient and kind. Had our unit up and running again in no time! Would recommend Bay Breeze always!”

– Kris R.

“Our outside heat pump unit stopped working on a very hot August afternoon. The Bay Breeze tech, Justin, was at the house the next morning to find out why. He found the problem, a failed capacitor in our 16 year old system, within about 2 minutes of arriving and he had us back up, completely operational, and the full system checked over in a little less than an hour. And that included a trip into the attic. I am/was very impressed!! I’ve been using Bay Breeze for all of my HVAC needs for about 20 years… and this is why.”

– Dennis A.

“Bay Breeze was able to book an almost immediately appointment. Justin provided prompt and excellent service and repaired the same day. This was a much better alternative than using my warranty company.”

– Paul R.

“We are always super pleased with the service from BayBreeze, and Justin in particular, who has helped us out a few times.. Always prompt, always efficient and really take the time to walk us through the challenges, how is addressing and tips moving forward!”

– Andrea M.

“Justin arrived and went straight to work. He was very kind, friendly and helpful. He should have 10 star for his assistance and work preformed. He is highly recommended as a professional on all aspects of preforming his job.”

– Gerald A.

“We have been a customers of BBHC for about four years now. This past Thursday, 7/27 or HVAC cooling stopped working. I called the office Thursday evening and asked for service. It has been extremely hot, hot, hot this past week or so and I know BBHC has probably been very busy. I received an appointment for Saturday. Saturday, Justin Page from BBHAC, showed up and told us right away we would have cooling restored shortly. Sure enough, it was a defective part, Justin replace the part and restored our cooling system. We asked Justin if he could help us with programming the thermostat and he did so willingly and without hesitation, Justin programmed the thermostat and then showed us how to program the thermostat if we needed to in the future. Justin was very patient and made the programming a learning process for us both. Justin was polite and efficient and we have always been very satisfied with BBHAC service Techs since we became customers. I highly recommend BBHAC to anyone who wants expert service and a great customer service as well…Great Job”

– Bruce L.

“Fast diagnosis and repair of broken AC on very short notice. Will keep Bay Breeze at the top of the list for future HVAC repairs and maintenance.”

– Kevin F.

“We realized the AC unit was making noise and the filter was pretty dirty unfortunately. The system did freeze over I called at 11:30 at night and I had service show up less than 12 hours later. Luckily I was under the 5-year service warranty since I purchased all of my units with this company and the entire service visit was free of charge. I’m just grateful they got out to me so quickly so I wouldn’t have to be hot all weekend long. 👌🙏. A+++ and Justin my technician was absolutely kind and polite.”

– Breezy G.

“Proposal process excellent, friendly, honest, transparent about service to be done and issues that could arise. Service date technicians were on time, courteous, and efficient. Very pleased with service.”

– Renee P.

“Kevin listened closely to my description of what had been happening with my thermostat and rather than simply replace it, he explored further and discovered the actual problem which did not require replacing the thermostat at all! Excellent work!”

– Brigid H.

“Bay Breeze was by far the most professional and caring of the 14 estimates we had to replace our HVAC system. They went above and beyond to ensure we were comfortable and happy while waiting for our new unit to be installed. Could not be happier with the result.”

– Philippe F.

“Kevin arrived at my home where both my AC units were not cooling. He assessed the needed repairs and had both systems cooling in less than an hour. Very happy with Bay Breeze customer service and with Kevin’s knowledge and helpfulness to get us “cool” again!”

– Terry S.

“I have used BayBreeze for many years. They ar professional, polite, and so accommodating. They are responsive and friendly. I would recommend them to everyone. Thank you once again for helping us out.”

– Joan M.

“We have always experienced fast and friendly response to our needs and the technicians are helpful and go beyond by providing knowledgeable results and explanations.”

– Robin D.

“Kevin did great! He arrived on time and quickly got to work. Diagnosed the problem and informed me someone get back to me with an estimate for the repairs.”

– Joe D.

“I like using Bay Breeze because the service they give me is like no other. They come to do a service and make sure you are satisfied with what they come to do. I will always call on them to do a job.”

– Alan J.

“Dave and Clarence were great! They got the job done, with hardly any infringement of our daily activities. Nice guys and did a wonderful install! We are enjoying air conditioning during these hot, humid days! Thanks for the wonderful service!”

– Kathy D.

“This is our second air conditioning installation with Bay Breeze. Dave and Clarence are clearly the A team. They finished the project in a day and a half and provided a helpful system familiarization. There were some structural issues in our home that led to modifications of the installation plan. When the issues were encountered, they were respectful of our wishes and concerns and we are totally satisfied with the results. We would definitely deal with Bay Breeze again.”

– David L.

“Kevin did an excellent job with his cooling inspection on my new heat pump. I asked many questions which he answered fully and professionally. He taught me several things about my system. He was very polite, respectful, and friendly. I would like to have him do my future tune-ups!”

– Dennis W.

“Kevin has been here many times to do maintenance. He is very knowledgeable and pleasant. I can always trust him to do a terrific job!! We think our AC system is working so well thanks to the good care that Kevin takes. Thanks, Kevin and Bay Breeze!”

– Billie S.

“Justin was very professional and about business. Came in pit on shoe covers and went straight to work. He was very helpful and explained everything he was doing in great detail. If there was a 10 in performance he would be a 20. Thank you for the services you provide and the caring personnel that make us feel like family.”

– Gerald A.

“Kevin was professional, accommodating and knowledgeable. And couldn’t be nicer. He explained without hesitation every question I had. He was on-time. The cost was very reasonable. Couldn’t have been a better visit. Bay Breeze has a customer for life!”

– Steve G.

“Justin contacted me to let me know when he would be at my home. He was right on time. Justin is friendly and thoughtful. If something is amiss he explains it so I could understand.”

– Georgie C.

“Kevin did a great job. He called ahead to let me know what time he was arriving and he did my heat pump maintenance in professional and friendly manner. I love Bay Breeze!”

– Karen S.

“Dylan arrived on time and went right to work. The job was to find and repair a leak in a split system. In a short time the system was evaluated and the leak was found and repaired. We are very pleased. I have been using Bay Breeze for several years now, for both repairs and installing new split systems. Thank you Dylan, keep up the good work.”

– Joe D.

“Just want to thank Shari for coming out and reviewing papers for installation of HVAC system. She is a wonderful asset and was great explaining systems etc. Thank you for a great employee to deal with customers. Kevin also came to check our system for loudness when fan comes on. Explained how things operate with new system and we are grateful for all his knowledge and sharing his wonderful personality. Keep up the good work with great employees.”

– Phyllis D.

“Great service. Great company. Great employees. Bay Breeze is a wonderful company to work with. We had them install a new system in our home and the work was exceptional.”

– Skip B.

“We’ve had Bay Breeze service our HVAC unit for many years. It’s rare to experience satisfaction with a contractor over such a long period of time. We must also compliment your technician, Kevin. He is professional and has great communication skills. Helpful in many ways. Thank you.”

– Michael A.

“Bay Breeze always arrives between the hours scheduled. Dylan who performed the biannual preventive maintenance check on my HVAC was friendly and professional. I can’t recommend Bay Breeze enough.”

– Kelly C.

“Kevin has been to our home many times over the last 12 years we have lived here. He is a joy to talk to and always has a smile, knowledge and thoughtfulness for your customers. We appreciate what he does and the service that your company provides. We have been extremely pleased with the new whole house system you recently installed. And we are also pleased with the lower of our electric bill when you replaced our old system from 1988 that has been remodeled several times.”

– Skip B.

“Bay Breeze has helped us so much with repairs of our air conditioning. Especially their technician Dylan H. They have been wonderful in fitting us in, in a timely manner.”

– Johnny J.

“I was very pleased with the service I received from Dylan Hampshire. He was polite, explained the things that he did and what I needed to attend to. He had to put refrigerant in unit. He was very professional, courteous, and I appreciate his help setting my thermostat for the summer months! He is a great asset to Bay Breeze.”

– Carol C.

“From the initial call for service, communication with all personnel at Bay Breeze was exemplary. Our service technician, Kevin Sammons was professional, knowledgeable and expedient. He is an exceptional service tech, he did an excellent job and explained all the processes to us. We will definitely be using Bay Breeze again!”

– Deana and Debra N.

“Kevin did a great job of checking over my HVAC systems and provided me with insight as to what I should look for over the summer regarding my older unit.”

– Andrew M.

“Clarence and Dave installed our new system on 3/28 and were wonderful. They arrived on time and put shoe booties on before coming into house and then were meticulous being sure every was picked up and nothing left around. We were walked through new programmable thermostat and new system. Also they raised our system to 2 cinder blocks high off ground in case we were to get high snow. Very respectful and friendly. I can see why they are valued employees.”

– Phyllis D.

“Bay Breeze is #1. Whether it’s a new installation, repair or maintenance, they are wonderful! My favorite tech is Kevin, and I’ve never had a visit that I was disappointed with. Professional, timely, knowledgeable, and fair pricing.”

– Bev B.

“Kevin has been doing our maintenance service with Bay Breeze for at least five years. He is trustworthy, professional and knowledgeable.”

– Adria S.

“Kevin has been great. He came prepared and remembered the history of our unit. And he’s very considerate of customers as he arrived wearing a mask after being sick a few days prior.”

– Jered P.

“Kevin was great – professional, yet personable! He took a look at the inside and outside units, then quickly identified the problem (a dead capacitor on the compressor coil unit). He replaced the part and ran a check to make sure there were no other underlying problems. Everything is back in working order – just in time for our family to visit! Thanks, Kevin!”

– David T.

“Our AC stopped working and Bay Breeze was recommended by a neighbor. I was able to secure an appointment quickly and the office staff was pleasant to speak with and able to answer all of my questions. Justin, our technician, was polite, knowledgeable, quickly and cleanly resolving the issue. I would definitely recommend them to a friend.”

– Erica B.

“Excellent service all around, from Terry who took my call and set up the appointment to the repairman, Justin, and his assistant, everyone was so courteous and reassuring! I am very grateful for the way things were handled promptly and efficiently and the work well done, especially as this was an emergency call!”

– Eileen R.

The team at Bay Breeze is great! I’ve been happy with how quickly they’ve worked me into their schedule at the last minute and service both times I’ve had issues with my AC!

– David W.

Always a pleasure to see Kevin at our door when we are having problems. We have had nothing but excellent service from him. He is extremely smart and has always fixed our problems his first time out. He also does our Spring and fall furnace/AC tune ups. Thanks Kevin.

– Barbara M.

“Bay Breeze fit us in same day for a leaking unit. They were professional, on time, quick, and extremely helpful. Our tech was Kevin and he was THE BEST. He was so friendly and knowledgeable. We will definitely be calling them for all of our HVAC needs in the future. We had a great experience!”

– Liz C.

“Justin was on time, courteous and very competent (based on his two visits). First visit was to diagnose. Second visit was to install back ordered A/C air blower.

Have been using Bay Breeze for near 25 years. Their tech quality is very consistent and prices are fair (not the cheapest but not the most expensive). In my opinion, Bay Breeze has a great balance between cost of service and quality of service.

Giving Bay Breeze/Justin my highest recommendation.”

– Kevin H.

“We are very, very pleased with the installation crew and the result of having a new system installed for our home. Bay Breeze has been our go to service provider for almost 15 years. They have always been there when we needed them and for our maintenance needs. And now for our system replacement. The installation crew that you have was wonderful. We would like to thank all your personnel for the service provided for all these years. We recommend Bay Breeze to all our neighbors and friends and have for years. Thank you.”

– Skip B.

“Received several reminders as the appointment drew near. Justin was, as always, friendly and professional. I asked about a service plan. He was fully prepared with information and a means to purchase it on the premises.”

– Carolyn C.

“We needed an HVAC system for our house. Since it is a major expense we interviewed a few companies. Bay Breeze won our confidence and did a spectacular job. They are first class and the best of the best! Customer service is top notch. No matter what you may need for your home look no further than these guys! Price was competitive and service was outstanding! On a scan of 1-10 they are easily an 11!”

– Sharon G.

“I called late Saturday. Justin Page (technician) Arrived about an hour after my call. He rapidly diagnosed the problem and made the repair. Very efficient, clear and concise!”

– Frank W.

“The men that installed my furnace were very friendly. They answered all of my questions. Explained how the furnace worked, the differences between the old one and the new one. They showed me the filter chamber and told me what size to get. They were very timely and completed the installation in great time. They were awesome.”

– Brenda S.

“Even though the furnace was not repaired today. Justin was very helpful in explaining the issues. I hope he returns to complete the repair”

– Brenda S.

“Kevin is the best! Always use Baybreeze, have used them for over 15 years, my furnace has been as happy with them as I have. Always shows up as scheduled, cleans up prior to leaving, explains what’s happening and what will happen. Thank you Ryan Karen and Terry for always being there.”

– Jeffrey B.

“Very pleased with the 2 technicians who installed our new water heater. They were on time and worked diligently. They clearly knew what they were doing. Their experience showed!”

– Donna M.

“I was worked into your very busy schedule a technician found the problem and ordered the part very satisfied with the outcome”

– Paul M.

“The Whole Bay Breeze team is Awesome! Starting with the ladies in the office running the show and knowing their stuff to Shari coming out to my house and reviewing my situation and showing me and explaining in detail their equipment they supply and answered all my questions. She was very professional and knowledgeable and a delight to talk to. Very down to earth. Dave, Clarence and Chris came out to replace my boiler furnace and ac unit. They were simply Great! So friendly, knowledgeable and experienced. They make a great team and work so fast. I was very impressed how they focus on detail. Ryan and his whole team are a rare gem. They work so well together and get the job done. They are wonderful, friendly and experienced people. It's a breath of fresh air these days getting this kind of service. The team definitely will get the job right and do it with a smile.”

– Ruth S.

“Bay Breeze is top notch – Installations, Repairs, Maintenance, Service Calls!
Owner, Technicians (Kevin), Office Staff (Karen) are all wonderful to deal with! Professional, knowledgeable, friendly, on time, instant response for emergencies – what more could a customer hope for!”

– Bev B.

“Technician Kevin Sammons provided excellent technical and customer service. He was on time, courteous and had terrific troubleshooting skills. Because of Kevin, I’ll recommend my friends, co-workers and relatives to utilize Bay Breeze Heating and Cooling. Thank you.”

– Tony L.

“I have been a customer of Bay Breeze for 21+ years and have never had a disagreeable experience. This company cares for its customers and strives to always do better. Their professional rapport cannot be overstated and because they make their results personal, the customer always benefits. Highest regards to all Bay Breeze employees and please know how appreciated you are. Thank you!”

– Mary G.

“Kevin came out to do a leak test on our split system installed a couple years ago by Bay Breeze. Kevin is very knowledgeable and answered all of my questions. (I have a lot of questions) He quickly went thru the system and found the leak. He then explained what was going to happen next with the repair. I am now waiting on the next step in getting this resolved. Thanks again Kevin, always a pleasure.”

– Joseph D.

“Shari explained everything and answered all of my questions. Dave and Clarence were very professional, skilled, and knowledgeable with the whole installation process. They seamlessly removed the old system and interfaced the new system to the existing duct work. They fully tested the system and trained us on the new thermostat. I highly recommend Bay Breeze if you have an older system that needs replaced or just a service call.”

– Mark D.

“Service was scheduled quickly and fixed the issue. First time using Bay Breeze. Very professional and will be scheduling my annual maintenance with them moving forward!”

– Heather M.

“Bay Breeze is always wonderful to work with!! From scheduling with Karen, estimates by Shari and installation by Chris all interactions were positive and professional!! We are happy with have Bay Breeze to provide us with maintenance and installation when needed!!”

– Lisa G.

“The best HVAC Company by a million miles. Honest, always on time, great work and reasonable price! We have used them for a couple years now and on a scale of 1-10 they are an 11!”

– Sharon F.

“I called Bay Breeze to replace the air conditioning system in our older house because they have provided great service for us in our last two homes. They did not disappoint! The entire process from proposal to follow up has been outstanding. Shari started the process by inspecting our existing ductwork and units assessing our needs. She called in the owner, Ryan, for help in coming up with two innovative solutions and then priced them and gave me options to choose from.
The installation crew, David, Clarence, and Ethan arrived ready to work at the scheduled time and completed the work very professionally. They were very friendly and worked with me to customize the placement of the new ducts and units. The entire process could not have gone smoother. And to top it off we are VERY pleased with the comfort the variable speed Trane compressor and air handler provide. It is beyond my expectations.
I highly recommend Bay Breeze.”

– John B.

“My AC quit working during the height of the 2021 heatwave. I called not expecting anyone to be able to come for a week or more, but they sent out a technician the same day to look at it. Justin was GREAT! Super friendly, professional, and knowledgeable. I couldn’t be happier with the customer service. Thank you Bay Breeze!”

– DeEtte L.

“Chris and Kevin did an amazing job! I thought I needed a new unit, but they were able to fix everything and save me thousands. I can’t recommend them enough! Shirley the sales rep was very honest and made sure I was taken care of. A great group to work with.”

– Sam E.

“From the initial call to the work, experience was great. The fact you all were able to help me the same day was unexpected and appreciated. Kevin was my technician and he was great. Very kind and courteous. Walked me through the issue, fixing it. And all is well. Thanks for everything”

– Forrest C.

Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze HVAC on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.

– Alan H.

Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!

– Sean J.

My situation was handled professionally and expeditiously and I couldnt be more impressed and pleased. BGEHOME and My home warranty company were less than accomadating and I truly appreciate the urgency in resolving the issue.

– A.M.

Justin was timely and diagnosed problem quickly. Plus worked out in the rain most of the time. Super nice and highly recommend.

John B.

“Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze hvac on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.”

– Alan H.

“Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!”

– Sean J.

“My situation was handled professionally and quickly and I couldn’t be more impressed and pleased. My home warranty company were less than accommodating and I truly appreciate the urgency in resolving the issue.”

– A M.

I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.

“I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.”

– Delores L.

“We had to replace our eighteen year old unit. Shari was very helpful in the selection of our unit. l had to say that she was more informative and knowledgeable than the competitor's salesman. l also looked at their ratings and they were excellent. l highly recommended Bay Breeze.”

– Edgar P.

“Justin was prompt, courteous, and very professional. He identified and explained the issue and was able to complete the repair within an hour.”

– Michael S.

“We had a complicated HVAC problem. Bay Breeze came up with an easy solution. They ordered the parts. Kevin did the install. (He called arriving which is always a help.) He asked me exactly where I’d like to place the temperature sensor so it wouldn’t interfere with decorating or stick out like a sore thumb. He showed me how to use the system. Terry in the office was a big help too.”

– Melissa S.

“You guys were wonderful working with us taking our air units out so the pavers could level the ground set stone down and then you guys came back and hooked us back up. You were great with scheduling around all that and the rain. Your company is top notch and that's why we've been with you for many years.”

– Carrie R.

“Always a pleasure working with Justin. Very professional and kind and knowledgeable. Love getting the texts from Bay Breeze with arrival times and confirmation of date. Great company to work with – Thank you!”

– Lisa E.

“Justin Page was great as was the back office representative I spoke with. Justin was able to come out same day and gave me an honest and thorough assessment of my gas furnace. I will be using Bay Breeze HVAC again.”

– Josh B.

“Thank you to Dave and Ethan for a great job installing my new Trane heat pump. They made it look easy, I'm sure it wasn't. Also, thank you to Shari for arranging financing and quick installation after the old unit died on the coldest week of the year.”

– Eric K.

“Wonderful service. Fast, effective, solved problem + was super helpful with instructions + tips (serviced by Chris Kitner). Highly recommend”

– Andrea M.

“Excellent, honest, experienced technician.
I will always call Bay Breeze
Very satisfied, even ecstatic, because another company yesterday told me I need to replace it for $5800.
This is an honest company!”

– Jennifer B.

“Justin is very knowledgeable and professional. He made every effort to get my system fixed, including having to leave and bring back another part. I am a repeat customer and have had Justin work on my system in the past. I have always been very impressed with him and the service. Thanks so much.”

– Cathy M.

“I highly recommend this company based on my experience with the original installation and today’s service call. In short, they are great at what they do. Exceptional service.”

– Beth S.

“Chris was on time, was masked and explained what he was doing before and after he repaired our furnace. We were very pleased with his work.”

– Jim B.

“Chris was on time, easy to schedule and completed the service in record time. We have our hvac system on a maintenance plan with bay breeze, they check it twice a year, summer / winter, ever since the system has run perfectly! Thanks”

– Dan W.

“Chris is a fantastic technician! Incredibly knowledgeable and courteous. All of my service calls with Bay Breeze have been top notch!”

– Matt m.

“Technicians arrived on time as scheduled and came wearing the required masks!! Clarence and Ethan were extremely knowledgeable regarding the installation and controls pertaining to the new humidifier. Excellent job as usual!! Thanks”

– Greg F.

“We have a two zone house and had to replace one entire zone. We also had air scrubbers installed. Shari did a great job explaining our options and pricing and the pros and cons between our choices. Clarence, Dave and Ethan arrived on time and got the whole job done in one day. The interior and exterior works area were spotless. You would never have known the amount of work that was done! The icing on the cake is that the company participates in a home improvement program through Wells Fargo. Shari handled the application and approval process quickly and we got great financing! There was also great post installation follow up by Shari. Thanks Bay Breeze!”

– Gina M.

“Prompt professional friendly service , efficient troubleshooting, parts on hand. Good communicator, explained everything. Completely satisfied, highly recommend”

– Michael B.

“From the initial eval and suggestions made by Shari until the installation by Dave, Clarence and Ethan, total satisfaction. Shari outlined the entire process, cost, collaboration with electric company . Installation went efficiently, they cleaned up perfect ,all in one day. Shari stopped by after a couple of weeks to see how things were going and hand delivered the warranties. Done and done! Very happy and comfortable with new mini splits.”

– Bev M.

“Kevin is the man. He’s always incredibly professional and friendly. He represents Bay Breeze in a way that makes us happy to share our experiences with friends and family. Thanks!”

– Ronnie H.

“BayBreeze responded to my emergency call promptly and Justin arrived to check the HVAC unit ASAP. He is a courteous, knowledge professional.”

– Julie B.

“Among other Technitian’s, we have know Kevin since before his daughter was born. Ugh, she’s now 9 years old. Kevin’s great. We love Bay Breeze!!”

– Cory B.

“Service today was professionally done ✅. Justin is an excellent tech with good interpersonal skills. We’ve had Bay Breeze service since the late 1990s and every maintenance or repair done with total satisfaction. Thank you for the Last 22 years service and courtesies.”

– Michael A.

“I am very pleased with the service provided by Bay Breeze. As a senior citizen, living on a fixed income, it is most reassuring to know that my heating/cooling needs are taken care of and that I have a company and a technician I can depend on!”

– Charlene L.

“I became a Bay Breeze customer about 2 years ago after poor/dishonest service from another local company. Bay Breeze is wonderful in every way. I especially love that the same technician (Justin P.) conducts my services. Justin is friendly, knowledgeable, patient, empathetic, honest, and a great communicator. I’m so happy that I’ve found a trustworthy and customer-focused company. I highly recommend Bay Breeze and Justin!”

– Nicole O.

“Kevin is very thorough with our semi annual maintenance checks. We have been with Bay Breeze for many years with our commercial building.
He is professional, friendly and polite. I highly recommend him as well as the company.”

– Susan P.

“Everything was straightforward to get a technician to our home when our heat stopped working. Technician Justin Page was super professional and informative and made sure everything was taken care of.”

– Lana H.

“Our service technician Justin was very helpful, professional and courteous. We've always used Bay Breeze because of his professional service.”

– Scott P.

“Great experience. Tech was very professional he called before arriving as promised. I had the ability to track his arrival time via a link texted to me. The quote matched the final bill no surprises. Payment was handled onsite via credit card which is very convenient. Thank you Bay Breeze you are now my go to HVAC company.”

– Eric K.

“Kevin is our go to technician from Bay Breeze. Today he performed maintenance on my Mitsubishi unit and new gas furnace that was installed by Bay Breeze. We believe routine maintenance is important and Bay Breeze always comes through for us.”

– Richard L.

“Courtesy and competence!
Bay Breeze wins 5 stars for customer service from Shari who provided the estimate, completed the sale, and then came the day of installation to be sure that all was going well and was up to my expectations. The installation team was professional, prompt, and efficient. I can’t say enough.”

– Sheila M.

“I have used Bay Breeze for years. All of their technicians have always been knowledgeable and thorough. When something was wrong they have always explained the issue in a way that I could understand and felt comfortable with their recommendations. I have used them in a condo, townhouse, single family and a commercial setting. Never disappointed!”

– Erin M.

“I got 4 estimates and was most impressed with Bay Breeze. They shared a lot of information and offered a reasonable price. As a single, female homeowner, contractors often think they can over charge and offer next to no details. Not the case with Bay Breeze. Estimator took many measurements to size unit correctly and explained why oversizing a unit can be as ineffective as under sizing. Work was completed as and when promised. Unit works like a charm. No mess and no hassles.”

– Patricia W.

“Great job by both technicians. Kevin and Justin were very cordial and courteous the whole time. They took the time to explain the issue and gave valuable solutions to help with the problem. Great service as always.”

– Hugh T.

“Justin Page was extremely polite, professional, punctual, and helpful. He was able to figure out the problem, fix it, and explain what he did and why he did it.”

– Ken A.

“I am very happy with your techs, I am just not happy with the climate master units that came with my house. You guys have done everything possible to help get these units on the road to recovery. Thank you. I hope I can get the one unit replaced before the winter.”

– Reid S.

“Thank you for quick response!
Chris was great! He was very knowledgeable & friendly. Quickly identified the problem & resolved.
Appreciate integrity of your company,”

– Rosanne J.

“Earlier this year I decided to relinquish my previous HVAC company from servicing my unit because of various reasons. So I went onto Trane’s website to find another company and based on the needs of my unit Bay Breeze fit the bill. I called hoping they serviced my area and was pleasantly surprised when they said YES. They assisted me with information to transfer my warranty and I started my service contract.

Bay Breeze was able to get my unit service promptly. Chris Kitzer my home’s technician is very thorough and explains everything to keep my home cooled in the summer and warmed in the winter.

Thank you Bay Breeze for your professionalisms, promptness to your customer needs and providing information to keep my home comfortable.

By the way, I tell my Mom about your service all the time because she has the same company I relinquished from. She’s kinda jealous, hope you can service her unit in the coming future.”

– Bridgette H.

“Justin was very professional and helpful with getting our AC up and running again. Highly recommended and will let others know about the great service from Bay Breeze.”

– Scott P.

“Bay Breeze has continually provided timely, excellent service. They been servicing our family’s HVAC since the late 1990s and I can’t say enough about we appreciate them. Good contractors are difficult to find and we value their professionalism.”

– Michael A.

“Justin was timely, friendly, and fast. He wore a mask 100% of the time he was inside my house. Was knowledgeable and explained what he was doing. Would recommend to a friend.”

– Carolyn E.

“Shari (specialist) along with David and Clarence (Heating and Cooling) technicians were outstanding. All of them were professional, knowledgeable and courteous. I would recommend these folks and this Heating and Cooling company to my neighbors.”

– Robert P.

“They were able to get me scheduled very quickly, and the service technician was knowledgeable, friendly, professional and safe! Thank you!!”

– Jacqueline G.

“Chris was great, thorough and timely. Found the problem right off and even had the part on the truck.We are grateful to have A/C to sleep in comfort! Thanks so much, Mike & Liz Stapf Arnold MD”

– Mike S.

“Chris was amazing, polite, and fair. Gave it to me straight and I appreciate that. His service made Bay Breeze my new go to company. I will be referring him if anyone asks.”

– Erica K.

“Chris was the model of efficiency. Arrived early, got right to task at hand, professional and cordial. A great rep for Bay Breeze!”

– Darrell K.

“Bay Breeze, and particularly Justin, has been up keeping my heating/cooling system the entire time I have lived in Heritage Harbour. I couldn’t be happier with the service I am provided!”

– Charlene E.

“Chris was very helpful and he waited until the air started blowing to be satisfied. He even showed me how to set the thermostat. He was courteous and friendly.”

– Nola W.

“Chris was very friendly and knowledgeable. Kept us informed every step of the way. I would definitely recommend Chris and Bay Breeze HVAC for friends and family in the future!”

– Cassidy D.

“Bay Breeze is a company that is built on quality. Justin, our tech is always polite, and efficient, and capable. We have been using them since we built our house 14 years ago. I would not even think to use some one else”

– Molly F.

“Kevin has been our service technician for many years. He is always on-time, polite, and very knowledgeable. This visit was routine. He did the Spring service on our Mitsubishi unit and also checked our new Trane air-conditioning unit to make sure the coolant levels were correct heading into the warmer weather as the A/C unit was installed in cooler weather.”

– Richard L.

“Shari provided a thorough explanation and demonstrated vast knowledge of the HVAC systems during our decision making process. Once we decided to use Bay Breeze, Ethan, Clarence & Dave were fantastic during the installation. They were prompt, efficient, considerate, and professional. We highly recommend Bay Breeze.”

– Alan J.

“We are currently waiting estimates on a coil and another appointment with a comfort specialist for load estimate but today’s appointment with Kevin Sammons went well. He was punctual, extremely professional, polite, and seemed very trustworthy.”

– Ken A.

“Service was prompt and excellent as usual. We like your technician, Kevin, because he is professional, knowledgeable and personable. Thanks so much.”

– Michael A.

“Kevin has been providing our seasonal checks or service for years. He’s very efficient, knowledgeable, and polite. Give him a raise!! And no, he didn’t ask me to write this.”

– Kerry V.

“From making appointment to service completed….. efficient, professional, updates via text and phone, courteous,
Knowledgeable….. excellent experience! Bravo Justin!!!”

– Susan R.

“I will recommend Bay Breeze to anyone who asks. Very good service and prompt attention to all. Kevin was great and didn’t mine me asking questions.
Very professional and genuinely nice. Best company around. Thank you for all you do.”

– Valerie S.

“Kevin was more than timely and went above and beyond to repair our furnace and thermostat and to explain what he did and what we needed to do.”

– Becky W.

“Excellent service. Competent and personable technicians. We’ve had Bay Breeze servicing our condo heat pump for many years. Great company.”

– Michael A.

“Not sure of name of service guy. Your text said Ethan, but was told it would be Clarence. Whichever, he was EXCELLENT!! He tried several adjustments, but wasn’t satisfied. He sat on the floor and manually adjusted every single slat where the air goes into the unit!! It was an amazing difference in the noise when the unit is running! Kudos to your guy!!”

– Carolyn R.

“I called to have thermostat replaced and was given next day service at a time convenient for me!! Our technician, Justin , was prompt, courteous and very knowledgeable. Answered all my questions. Explained thermostat and did service maintenance. All done in timely fashion. I would highly recommend Bay Breeze.”

– Margaret R.

“Justin seems competent and he seems to enjoy his work.
A very small amount of dirty was left on carpet– but Justin tried to keep things clean, which I appreciated.”

– Dianne G.

“I am so glad when I call Bay Breeze they get me an appointment that same day. Justin explains everything to me that he has to do and what he needs to do. I appreciate the service I get from Justin and the Bay Breeze Company. Thank You all for the service you continue to give me as a customer.”

– Karen P.

“Justin with Bay Breeze consistently provides excellent service for our routine spring and fall maintenance. We have the peace of mind knowing that our systems will work through hot summers and cold winters. Can't ask for anything more!”

– Brian G.

“Justin provided outstanding service as usual. Communicated his arrival time, worked efficiently and provided feedback on system. Thanks Justin!”

– Darrell K.

“Clarence arrived on time, accomplished the warranted Humidifier Drain Pump Switch replacement quickly and left the worksite clean and neat. Thank you!”

– Vic S.

“Always the best! I received ample notice of his arrival. Kevin went right to work, checking out all relevant internal and external systems. Upon leaving, he was good enough to point out that several insulation blocks had fallen to the floor of the attic! So happy he mentioned that as I never venture into the attic if I can help it!”

– Brigid H.

“Kevin was friendly, knowledgeable prompt and professional. He diagnosed the the A/C problem quickly and repaired it on the spot. Thank you for the VERY quick response to our call!!! Bay Breeze installed our units about 10 years ago and have always provided us with excellent service!!!”

– Monica S.

“Highly recommend BayBreeze. I’ve been a customer for years and appreciate their responsive and professional service. When My HVAC system had a leaking issue, they sent a service rep out as soon as possible. Kevin was timely, courteous, and resolved the issue.”

– Julie b.

“I found BayBreeze through AA county’s best picked companies and was extremely impressed! They came out the same day I called. They were at our house within an hour of me calling at no additional “emergency” cost. Our technician (Justin) had our ac unit up and running within 20 mins. He was kind and professional. Out of all the companies I called , they had the most affordable price. We will definitely call them in the future when needed! Thoroughly impressed. Thanks!”

– Kendel A.

“Thanks Justin for your promptness in arriving! He was very friendly and kept me aware of what was going on and what was wrong. He quickly fixed my A/C and had us up and running with an hour or so!
I would definitely recommend this company to anyone! I see why the were ranked in the tops in Anne Arundel County!”

– Henry M.

“Kevin Sammons came to our house to repair a motor that had blown up last week. Very professional, very clean, very swift and above all very knowledgeable. Not only did we get a new motor, we got an air scrubber and a surge protector for the extra added protection. I feel a lot safer now for my family that we got the extras for our health and piece of mind. Thank you bay breeze and Kevin Sammons for your outstanding customer service and technical execution and quality of work.”

– Josh M.

“This is the second time I've used Bay Breeze under emergency service circumstances and once again the experience was outstanding. My HVAC stopped cooling and within a couple of hours the technician was at the door. He identified the problem (low coolant) and fixed it within about an hour. In addition, he was friendly, very knowledgeable, and a pleasure to deal with. I most highly recommend Bay Breeze Heating and Cooling!!”

– Joseph K.

“Bay Breeze HVAC has performed maintenance on 3 of my homes and always done a fantastic job! They are professional both inside the office and onsite when servicing. I always get great service with them and will continue to use them and recommend them to others. Justin has been my technician several times now and he is wonderful! He’s professional, knowledgeable and very prompt. Great job!”

– Kelly W.

“Loved the confirmation email with tech location and tracking. Kevin was nice and seems competent. We’ll see if the rusty drip issue we had will go away in a few days as predicted.”

– Margaret M.

“My wife, Peggy, met with Kevin today. She is totally happy and satisfied . I’ve had a few prior experiences; Kevin is an excellent tech with excellent communication skills. Any business’s success is built on customer facing personnel and Kevin is excellent. Thanks”

– Peggy (Michael) A.

“We are always so pleased with the service Bay Breeze provides. Our technician Kevin is the consummate professional and takes his time to ensure our system is operating at its peak.”

– Jennifer S.

“Kevin, Justin are incredible technicians and representatives of your company. Excellent at what they do, always courteous and go out of their way to help. Thanks to the front desk as well for arranging today’s emergency visit and making it all work.”

– G T.

“Kevin has been fantastic for years! He is prompt, polite, and professional at any time of the day. He’s thorough and makes sure to explain things to us during the wrap up. Kevin’s always been knowledgeable about our systems, and seems to know just where to check to get the job done right. We know we can rely on Kevin and Bay Breeze any time!”

– Brian G.

“I want to answer by giving you (Bay….) and Kevin the highest satisfaction rate. Thank you for responding so quickly to my call. And now it is fixed and I am just waiting for it to cool down from the 90 degrees I was experiencing. It is already cooler!”

– Flo O.

“Justin quickly found that someone had reinserted something iutside in my electrical box upside down… that was the problem…
I am so thankful because it was so hot last night! Thanks for your speedy help!!”

– Heide H.

“Kevin was quick to respond to our HVAC urgent call ON July 4. He arrived in the time estimate and talked me thru why the system wasn’t cooling. Thermostat ignorant basically.
Thank you for your assistance in a BIG way on a very hot day.”

– Jan O.

“Excellent experience. Professional, prompt, courteous, thorough, and – above all – honest. Justin did an outstanding job. He is also very personable.”

– Michael S.

“It’s Saturday evening, I find that my outside unit is not working, I call Baybreeze and within two hours they are here to asses and repair the faulty capacitor. Thank goodness for their yearly maintenance plan and their exceptional service and knowledge! A real savior especially when you have visitors with an infant! They came thru, as they ALWAYS do! Thank you, so very much!”

– Laszlo D.

“My air conditioner stopped conditioning the air! Called your office, technician came (Justin Page) same day. He diagnosed the problem, said they would have to order a part but it would not take long. He was friendly, professional and explained everything to me. Big thanks to Justin!”

– Carolyn R.

“The AC for our house had been very inconsistent over the past two summers, so when the system shut down on three occasions in early June we decided it was time to replace the 20 year old system. I received three quotes and settled on Bay Breeze after a very thorough review with Shari. She inspected the system, took measurements, reviewed several options, and within an hour had a detailed and fair quote ready for us. A week later Dave and Ethan arrived early in the morning ready to go. They looked at the old system and explained what they would be doing to rip it out and put in the new. Shari also stopped by mid-morning to ensure things were going well and that we were happy with the progress. The quality of the work was excellent, both inside and out. We also replaced our gas furnace at the same time. Dave and Ethan could not have been more pleasant to work with, and very polite. After going over the new system install, both the AC and furnace were tested. They worked flawlessly and we could quickly sense that the efficiency of this new system would pay off over the long run. Since the install the AC is working great. Shari, Dave and Ethan did a great job and set a fine example for the company. Would not hesitate to use them again and highly recommend them to anyone in need of their services.”

– Bob L.

“On April 29 , our whole house a/c system failed to start up. I troubleshot the system and found the compressor locked up.I immediately placed a call in to Bay Breeze. They dispatched a service tech " Justin", who arrived on time , and troubleshot the system. After going over the entire HVAC system, it was determined that our 18 year old system had failed. It was good while it lasted. Justin discussed the options , for which we selected to rip out and reinstall a new system. Following our conversation , Justin made a call back to the office and had a service writer dispatched. Early the following day , Shari arrived, explained all our options, and prices. She inspected the system , took the necessary measurements , and produced the estimate on site. On , May 1 , the installation team arrived. Dave , Clarence and Ethan , all very polite, clean uniforms, geared up , inspected the old unit and began the rip out. They explained every step that they would take for the rip out and install. After the new unit was installed, they asked me to inspect the work and approve prior to charging the system. The craftsmanship was superior, no trash or dirt on the floor, no old parts left lying around. I approved the installation , they set about charging the system and then running it through the programs. The system ran flawlessly. The system is super quiet, and super cold. I give Shari , Dave , Clarence Justin and Ethan five stars , a Five Star Team. I suppose that this work ethic comes from the company leadership and it shows. Thank You. I recommend this company highly.
Since writing this review, We had a return visit from Shari. She came out to do a followup inspection. She took a punch list and inspected the entire installation. She sat with me and asked me questions about how the installation day went, how was the units performance, how was the work crew. All was five star.”

– Kevin R.

“We just had Bay Breeze install 3 – Trane XL824 Connected Thermostats in our home. These devices allow us to monitor our HVAC systems remotely and they will also alert us in the event of a malfunction with the HVAC systems. The install by Bay Breeze was fast, clean and expertly performed. The price was competitive, the appointment was scheduled to accommodate us conveniently and started right on time. We have been clients of Bay Breeze for nearly 20 years….since their inception. They have always provided first class service, installations and warranties while keeping their prices competitive. That’s why we have a long standing relationship. We are happy to recommend Bay Breeze as an outstanding HVAC contractor.”

– Victor S.

“Baybreeze Heating and Cooling provides excellent quality service. The technicians are knowledgeable and customer-centered. I have used this company since 2001 with great satisfaction.”

– Diane D.

“Kevin the technician is absolutely phenomenal!! He is knowledgeable, thorough and considerate. Bay Breeze is fortunate to have such a stellar tech. I highly recommend him.”

– Todd D.

“Bay Breeze, and particularly Kevin, have been servicing my home HVAC for years, including installing a Mitsubishi mini AC unit in my son’s room that has been fantastic in cooling an unusually warm room above the garage. Bay Breeze is always courteous, professional and on-time! Kevin makes sure I am good with everything and the systems are working properly before he leaves. I would definitely recommend Bay Breeze.”

– Jeff C.

“Thank You for the prompt and professional service call we recently received. Your office staff treated us with respect and courtesy placing our request as their priority.
Then when your service call came Kevin was very professional and provided us with a precise and easily understandable explanation of our options to fix our issue.
Thank you for having people who care.”

– Patrick P.

“It would be nice if they would show up. Paid the initial service fee of $115, got a quick diagnostic, and never saw them again. Could not get anyone to show up after that. Too bad because I thought "We started the company to get back into what many companies have veered away from—customer service and satisfaction" had some meaning. Very disappointing.”

– Joe B.

“You all came out on Dec 7 2020 because I had no heat. Today Jan 3 I feel it wasn’t fixed properly because I have to shut my unit completely down at times I feel cold air coming through my vents the unit outside makes a noise that I know shouldn’t be making just very unhappy and will be calling for someone to come back out”

– Cheryl B.

“Back on January 18th You guys came out to fix or try and fix my heat problem. I have spent well over 1,000.00 on this problem and it’s still not fixed the way it should be.”

– Cheryl B.

“He came, looked at the dehumidifier, called the manufacturer left a message with them and told me he’d let me know what they said probably within 24 hours. Oh ya, that short stop cost $115. It’s been five days, I’ve left messages and have heard nothing but crickets.”

– John S.