Archives: Reviews
“Dylan came out and was super focused on checking out everything. He diagnosed the problem and sent out for a necessary part.”
“We came home from vacation on Saturday to find the heat was not working. I called for service and gave the answering service my info. Within 30 minutes I received a call from the Bay Breeze tech Dylan. He was going to come over that night but the unit starting working. Dylan called me once he was done with his current service call. We agreed to speak on Sunday morning and if all was still working there would be no need for a service call. Turns out the unit stopped working. I was able to text Dylan on Saturday night. He said he would come by on morning between 9 and 10am. Later he texted he could come between 7 and 8am. He was at my door at 7am. Dylan spent over an hour diagnosing the issue which turned out to be a bad wire on the thermostat. Everything is working fine now.
This was excellent service. The tech was super polite and knowledgeable. In fact all the techs that have been here over the past 5+ years have been very professional and I would recommend Bay Breeze for your HVAC needs.”
“Bay Breeze customer service is outstanding. The technicians are consistently timely, courteous, and professional. I’d highly recommend their maintenance service package.”
“Great service! Technician was knowledgeable and took his time, taking note of my concerns and discussing options.”
“Wow – complicated install coordination due to other window installation, scaffolding, painters too – but they actually moved us forward on the schedule (twice!) and got it done very efficiently…GREAT job, knowledgeable people, great communications, couldn't be happier!”
“I have been using Bay Breeze since I moved to Annapolis seven years ago. I continue to be very pleased with the service they provide.”
“We have been with Bay Breeze for years and always good service. Kevin is the best.”
“We have been with Bay Breeze for years and always good service. Kevin is the best.”
“Dylan arrived on time and was pleasant and efficient. His diagnosis was accurate. It took about 8-9 days from contact to completion of the job, but given the weather there was no hurry and the timing was in part due to my schedule. The job was completed without difficulty and all appears functional. I give 4 rather than 5 stars because my credit card was requested for a 50% deposit before parts were ordered. However, when the job was done I was told the card hadn’t been charged and I owed 100%. I could cover this, but in less fortunate circumstances or with different cash flow this might have been awkward. I understand why you would want a deposit if you are ordering expensive parts, but in future it would be best not to imply that the charge would be made unless you actually do so.”
“Justin was excellent performing periodic maintenance on our AC and Heat Pump units. He’s has maintained these systems for a long time very effectively. An excellent representative of your company.”
“On time knowledgeable and friendly. Highly recommend him and bay breeze.”
“The tech was professional, knowledgeable, efficient, and on-time! Bay Breeze was recommended to me by several neighbors and I have been pleased with the service.”
“Jason was polite to me and very respectful of my home. He did a check on my furnace in preparation for winter. I would be happy for him to come back the next time I need HVAC service.”
“Excellent ! Always ! Timely, friendly, and very helpful”
“Very prompt and excellent service. Dylan is polite and very good!”
“Always timely, professional, honest, friendly and excellent communication with texting prior to the appointment and providing a picture of the technician!”
“Mom’s air conditioning unit was leaking water. I called Bay Breeze to get it fixed. Within the hour Justin called to come by to fix it. He not only found the cause of the water leak he also replaced the old PVC drain pipe with new and created a better route for drainage. Excellent job!”
“Dylan arrived early and was superb in every respect:professional knowledge, kind, efficient , and helpful.
This is the second time Dylan has done our fall or spring system heat and air conditioning checkup and maintenance. We highly recommend him and look forward to and appreciate his service!!”
“Kevin & Dylan came out same day I called. Gracious, polite & fixed the issue super-fast. Also explained why the problem occurred.
Further, they recommended additional services my units may need soon, but told me to wait to see as they weren't critical right now. Not pushy or upselling at all. And they installed my new thermostat while here.
Their service was so good, I already scheduled my seasonal tune-up with them for next Spring. I've been looking for a new HVAC company to be my go-to for almost 2 years now. A neighbor recommended Bay Breeze & I am grateful they did. Excellent service! Absolutely using again for all my HVAC neededs in the years to come.
Thanks again, Kevin & Dylan!”
“Excellent service. Justin was considerate and efficient. It's a pleasure doing business with Bay Breeze.”
“Prompt service and fixed ! Justin was great.”
“Prompt, professional, experienced technicians diagnosed the issue with our attic fan, replaced it and shared some advice going forward. Fantastic!”
“Prompt, professional, experienced technicians diagnosed the issue with our attic fan, replaced it and shared some advice going forward. Fantastic!”
“Justin is one of the best HVAC technicians I've ever run across. He took his time to completely check over my HVAC system. He's very thorough and also took the time to explain everything. You could sense he's an honest guy who's not trying to convince you to buy things you don't need.”
“Justin arrived right on time and quickly diagnosed the problem. A part had to be ordered which arrived in a week instead of the anticipated 6 weeks. The system is back up and running fine now. I couldn’t have been more pleased with the service especially since another company told me the part was obsolete and a complete HVAC system was recommended”
“Kevin arrived on time and was friendly, professional and efficiently performed the maintenance in our two AC units. Highly recommend Bay Breeze to maintain our HVAC.”
“Great job. Recognized the issue and did what he could to resolve it”
“Great job. Recognized the issue and did what he could to resolve it”
“Kevin has always been great to work with, as all of the staff have been!
We have been with Bay Breeze since its inception and can truly say we have been more than satisfied with their responsiveness and quality of work!”
“Dylan came out Sunday evening and repaired our AC. Dylan was polite, professional and friendly. He did a thorough job, verifying that the system was operating properly before he left. Great experience!”
“BayBreeze was able to come out same day within 2 hours of calling. Justin was very knowledgeable. He looked everything over and explained everything thoroughly, laying out all options to manage the AC issue. Will work with them again and would definitely recommend.”
“As always, Dylan is friendly and professional!!!!”
“Justin is the best! Communication skills were excellent. He diagnosed the problem quickly and fixed it. We’re very happy.”
“Outstanding. Knowledgeable and comprehensive.”
“Kevin, from Bay Breeze, came to diagnose an issue with my outdoor Trane unit. He was prompt, courteous and very knowledgeable. Kevin performed the diagnostic, answered all my questions, and made me feel very confident that the issue was diagnosed and will be repaired correctly. On top of Kevin’s exceptional service, Bay Breeze was able to fit me in the schedule within 24 hours of me contacting them, which was a huge relief given how hot it has been. Now I am looking forward to the actual repair with confidence that it will be done correctly. Kudos to Kevin and the Bay Breeze team for this exceptional service.”
“Both installers were friendly and knowledgeable. They explained what they were going to do and answered all of my nosey questions.”
“Kevin was such a pleasure to work with. He was right on time and knew exactly what to do. The service call was completed quickly and we were up and running quickly. What a pleasure it was to work with Kevin and Bay Breeze Heating and Cooling. They are at the top of my list for our heating and cooling needs!!”
“Kevin came out to service my HVAC unit. He was very good about answering my questions and did a very thorough job checking the system.”
“Excellent service and highly professional, thanks Dylan”
“Excellent service and highly professional, thanks Dylan”
“I had a previous issue and BayBreeze was recommended to us by a neighbor, they did a great job and we knew who to call with a new issue. Staff that I spoke with when I called was very polite and the team who came out was efficient, courteous and explained everything well. I would definitely recommend their service.”
“I had a previous issue and BayBreeze was recommended to us by a neighbor, they did a great job and we knew who to call with a new issue. Staff that I spoke with when I called was very polite and the team who came out was efficient, courteous and explained everything well. I would definitely recommend their service.”
“We needed a whole new HVAC for our home and did our homework contacting 4 companies. Our final decision was to go with Bay Breeze Heating and Cooling. Ryan and Shari were great to work with, answered all of our questions and concerns and provided us with a reasonable and best price. They even provided us with 2 AC portables since the weather temperature was so hot. These portable units made a huge difference in the temperature in our home until the new installation. Dylan, Chris and Dave also did a great job on the installation. They were very professional, knowledgeable, neat and answered all of our questions. We are very happy with the quality and service that we received from Bay Breeze. And they also back up their products and services. Thank you to Ryan, Shari and their team for being amazing!”
“We needed a whole new HVAC for our home and did our homework contacting 4 companies. Our final decision was to go with Bay Breeze Heating and Cooling. Ryan and Shari were great to work with, answered all of our questions and concerns and provided us with a reasonable and best price. They even provided us with 2 AC portables since the weather temperature was so hot. These portable units made a huge difference in the temperature in our home until the new installation. Dylan, Chris and Dave also did a great job on the installation. They were very professional, knowledgeable, neat and answered all of our questions. We are very happy with the quality and service that we received from Bay Breeze. And they also back up their products and services. Thank you to Ryan, Shari and their team for being amazing! 🌟🌟🌟🌟🌟”
“Kevin the tech that you sent to our home is the Best our air conditioning Stop working and Kevin was at our house very quickly fixed the problem and was happy to Help Thank You too Ryan for coming to our rescue Thanks again
!!!”
“Kevin was very friendly and knowledgeable. He identified our AC problem immediately and repaired it quickly. We will be sure to call Bay Breeze in the future.”
“Justin was excellent. Always arrives when he says, professional and polite. Diagnosed the problem and had part to replace.”
“Thanks for the prompt service appointment and expertise in diagnosing the problem with our air conditioner.”
“Thanks for the prompt service appointment and expertise in diagnosing the problem with our air conditioner.”
“I not only want to praise Kevin, but also Ryan. Both gentleman were amazing to work with. Kevin is a very patient man, as he made three trips to my home, but he got the job done. I was originally very upset with Bay Breeze, but with the wonderful customer service Ryan and Kevin gave me, I am MORE than happy and satisfied. I still will recommend Bay Breeze to people as I have for the last two years.
Ryan after he understand my situation he made sure I was going to be up and running. I can not thank him enough. Thank you dear sir!!!!!!!”
“The overall experience with Justin was excellent. He was courteous knowledgeable and most importantly right on time. He performed the work in a reasonable amount of time and I’m very satisfied with every aspect of Baybreeze and their services.”
“Bay Breeze is very professional, from the person answering the phone to the repair tech. Very happy with the service received.”
“Bay Breeze is very professional, from the person answering the phone to the repair tech. Very happy with the service received.”
“Justin was fantastic. He found a problem we've been dealing with for 3 yrs. We are so grateful. We will definitely use your service again. When I talk to Trane again I will tell them how wonderful your company and Justin were. Kevin was wonderful also. They deserve a raise. Thank you Dianna”
“The A/C unit on my 2nd floor stopped working during one of the many 90+ degree heat waves we have had this summer. Bay Breeze was able to send a technician to my home within 24 hours of calling. Justin the technician was prompt, courteous, knowledgeable, and diagnosed and fixed the problem within 30 minutes. Couldn’t be happier with the whole experience!”
“The A/C unit on my 2nd floor stopped working during one of the many 90+ degree heat waves we have had this summer. Bay Breeze was able to send a technician to my home within 24 hours of calling. Justin the technician was prompt, courteous, knowledgeable, and diagnosed and fixed the problem within 30 minutes. Couldn’t be happier with the whole experience!”
“Kevin was a great help! Showed us the issue and helped us out a great deal! Couldn't have asked for better service!”
“Dylan was wonderful! Prompt and very nice. Thank you Dylan!”
“Dylan was wonderful! Prompt and very nice. Thank you Dylan!”
“He was great and came on time knew what was wrong and fixed it. Very courteous”
“He was great and came on time knew what was wrong and fixed it. Very courteous”
“Dylan was helpful and easy to work with”
“Justin was very thorough with the preventive maintenance that he performed. I am very pleased with the service and professionalism of Justin. I also had some questions which he answered that will help me to better take care of the little issues to keep my unit running properly.”
“I had Bay Breeze install a mini split in April, and was so impressed by their customer service, I had them come back and replace my old HVAC with a new Heat Pump. Fair to say I am a customer for life but don’t expect to see them for another 15 + years. To: Shari, Ryan, (especially) Clarence and the rest of the team, THANK YOU for the outstanding work. Brent P”
“I had Bay Breeze install a mini split in April, and was so impressed by their customer service, I had them come back and replace my old HVAC with a new Heat Pump. Fair to say I am a customer for life but don’t expect to see them for another 15 + years. To: Shari, Ryan, (especially) Clarence and the rest of the team, THANK YOU for the outstanding work. Brent P”
“Dylan came out right away at 6:45pm and got our A/C back on in less than an hour.
Thanks so much.”
“Dylan came out right away at 6:45pm and got our A/C back on in less than an hour.
Thanks so much.”
“Kevin was prompt, courteous and knowledgeable. Plus a dog lover!”
“Justin Page texted when arriving, and arrived promptly. He was thorough, checking everything to ensure my AC / heating were in perfect order….He was very personable as well as competent and informative….Excellent service every time!”
“Justin Page texted when arriving, and arrived promptly. He was thorough, checking everything to ensure my AC / heating were in perfect order….He was very personable as well as competent and informative….Excellent service every time!”
“Kevin comes in with a great attitude and is the second time to my home. One for heat and now AC. This company is lucky to have him. Bay Breeze seems to value their workers and it shows. Thank you for getting our unit running how it should.”
“Kevin comes in with a great attitude and is the second time to my home. One for heat and now AC. This company is lucky to have him. Bay Breeze seems to value their workers and it shows. Thank you for getting our unit running how it should.”
“Dylan (and everyone I’ve interacted with at Bay Breeze) was courteous, helpful, jovial, and got the job done quick!”
“Kevin did a great job. Called ahead and arrived as indicated. He was very professional and polite and performed my summer HVAC maintenance quickly.
I appreciate the attention to customer service from Kevin and Bay Breeze.”
“Kevin is a great technician. He’s very thorough and did what needed to be done.”
“Justin is always pleasant and respects your surroundings. I enjoy having the same technician every time I need work or just a service completed. Justin is always on time and calls to inform you of his arrival. He must be a star employee !!”
“The serviceman was polite and was happy to answer questions. He also provided a good explanation of what he was doing to address residue left by Canadian wildfire drift.”
“Justin is very professional, efficient and friendly.”
“Our tech was friendly, knowledgeable and prompt.”
“Our tech was friendly, knowledgeable and prompt.”
“Justine is always efficient and curious. He does a good job.”
“The scheduling was easy and I appreciated the timely reminder. On the service day, Justin texted me with an ETA that was spot on and the entire service call went smoothly. Most importantly, Justin was courteous, professional and worked efficiently, making the overall experience a very positive one. I am glad I have a heating and AC service contract, as it gives such peace of mind and as long as I am treated so well, I’ll remain a very happy customer. Thank you!”
“Dylan was very professional was here on time and started working right away He answered all my questions..”
“Kevin is outstanding in all things: knowledge, professionalism, polite, friendly, prompt, considerate. He absolutely embodies everything Bay Breeze stands for. Wouldn’t use anyone else!”
“Very pleasant, professional. Completed the maintenance checkup within a timely manner, both inside and the outside unit. Left the work area clean when finished”
“Justin was very professional and friendly. Covered his shoes before walking into my home and immediately informed me what he was there to do.
He answered my all my questions and was very pleasant in doing so.
Thank you Justin!!”
“Justin was timely and courteous. He explored the entire cooling system. Everything he found appeared OK. This left nothing except to suspect one of several sensors, all of which were functional at the time. He asked to be called to return when the system was malfunctioning; an honest request I expect to be able to fulfill soon. It‘s frustrating not to be able to resolve the issue at one whack, but that‘s not Justin‘s fault and more economical than just ‘replace everything.‘”
“Great service
Customer friendly
Done quicker than I expected
Great employee attitudes”
“I have used Bay Breeze for many years. I have always been pleased with their service and professionalism. Kevin was here today and checked things and gave me a report.”
“I have been a customer of Bay Breeze ever since I moved to Annapolis 6 years ago. I continue to be extremely pleased with the yearly maintenance plan I have and the service is outstanding!”
“Kevin has been here before and always explains everything and answers my questions. He is very knowledgeable and friendly. I have always had positive experiences with Kevin and Dylan. Bay Breeze has been great to work with including the office.”
“Justin is great! …Professional, knowledgeable, respectful and Courteous.
And air handler is doing great!
Thanks Bay Breeze!😊”
“Kevin was very professional and a nice man! This was an annual check after a brand new install last May. All is well! It is a rainy day and Kevin covered his shoes, on the inside. He even locked my gate in the back yard. Great service tech!”
“On time, very efficient, very knowledgeable, very nice.”
“Dylan did a great job. He was on time and walked me through everything he was doing. He showed me how to clean the filters in the AC units and recommended some great regular maintenance tips. I will be using Bay Breeze again.”
“Dylan was incredibly helpful and courteous.”
“Great job as always. Friendly and professional service”
“Friendly, neat and clean job as always”
“He was most professional, courteous n responded to my questions n concerns. Would definitely recommend Bay Breeze and Justin to my neighbors .”
“Dylan is a true professional. We were not sure if our A/C issue was due to a faulty thermostat or something to do with the A/C unit itself. Dylan brought a replacement thermostat with him just in case. Fortunately the thermostat was working just fine. He diagnosed the problem was with the A/C unit and made the necessary but relatively minor repair. We were scheduled for our Spring check-up on our two systems next week and he completed both inspections while he was here. We continue to be pleased with Bay Breeze Heating and Cooling, Inc. and their technicians, like Dylan, are one of the reasons why.”
“Justin was great, as usual. Quickly found the problem, a blown capacitor. Replaced it and tested the system to ensure no other issues.”
“Found the problem with a tripped something in our old furnace. AC started right up”
“Technician (Dylan Hampshire) was great. Friendly, knowledgeable, and respectful.”
“Kevin is a great guy and very knowledgeable”
“We have been with Bay Breeze for more than 10 years now and have been completely satisfied with their service. Justing has been our service technician for the past several years. Justing calls when he is on the way to the house and shows up on time, all the time. Justin always puts on his shoe covers and alway ask about how the heat pump system is working and if there is anything I need to know about the system. Justin changes the filter and takes the old filter with him, something you would not expect. Justin is alway in a good mood and lets you know what he is doing and has a great attitude. If you need any home services offered by Bay Breeze, I highly recommend this company and if you can get Justin….you are lucky!”
“Service Technician (Justin), came to fix inoperable AC/Heating Unit at my residence. He fixed unit and insured everything was operating correctly before departing. In addition he explained why unit was not functioning correctly.”
“Service Technician (Justin), came to fix inoperable AC/Heating Unit at my residence. He fixed unit and insured everything was operating correctly before departing. In addition he explained why unit was not functioning correctly.”
“Had a 15 minute heads up he was on his way. This is new system that we knew would require a top off of Freon. Checked all other components. Was polite informative and efficient and cleaned up the work area”
“Had a 15 minute heads up he was on his way. This is new system that we knew would require a top off of Freon. Checked all other components. Was polite informative and efficient and cleaned up the work area”
“Dylan did an awesome job. He came for my semi-annual system checkup. He was on time and very professional. Dylan is someone you can feel comfortable with working in your home.
Dylan does a great job and it is nice to have a good tech that lives close by.”
“Kevin has been taking care of our HVAC system for years and never a complaint. Reliable, knowledgeable and friendly.”
“Excellent work and excellent service.by Justin.”
“Excellent work and excellent service.”
“First class work from beginning to end. Shari and the install team really did an excellent job. Honest and very helpful. They know what they are doing. I highly recommend Bay Breeze. Look no further.”
“First class work from beginning to end. Shari and the install team really did an excellent job. Honest and very helpful. They know what they are doing!l. I highly recommend Bay Breeze. Look no further.”
“Kevin is ALWAYS a pleasure to have our service with. He's professional & knowledgeable and takes time to answer our questions and any concerns.
He's an asset to Bay Breeze!”
“Always on time. Totally happy with Kevin’s service.”
“As usual, Kevin was on time, efficient, polite and professional! We appreciate him and your company!!”
“As usual, Kevin was on time, efficient, polite and professional! We appreciate him and your company!!”
“Kevin was great! I appreciate his expertise and knowledge!”
“Justin and the whole Bay Breeze team were fantastic, same as before! Super timely, efficient, honest, and knowledgeable. We are new owners in the Annapolis area and feel so blessed to have connected with Bay Breeze for our HVAC needs!”
“Kevin and his associate deserve outstanding recognition for their performance today. During their biannual service we discovered a black snake in our home which they successfully removed.
Please thank Kevin this is Kevin’s second encounter with a snake at our hose.”
“Kevin Sammons is a tremendous HVAC technician. Very professional. He takes the time to explain, is detailed and thorough. I will continue to use Bay Breeze and Kevin in the future.”
“Dylan was excellent. Well spoken, polite, knowledgeable and friendly.”
“Unit was making a bad noise while in auxiliary heat and Justin figured it out quickly, got the part on order and replaced the motor. Very efficient & very pleasant. Im so glad I made the switch to Bay Breeze last year!”
“Kevin Sammon is the consummate professional. Extremely knowledgeable and took the time to explain things in detail. Highly recommend Kevin and Bay Breeze HVAC !!”
“Kevin is excellent. He is thorough, professional and friendly. We are very pleased with Bay Breeze and Kevin!”
“Always reliable, professional and clean
Highly recommend Bay Breeze Heating and Cooling. Been a happy satisfied loyal customer for over 20 years”
“I have had Bay Breeze servicing my heating/cooling system since I moved to Annapolis 6 years ago. They are excellent! Always do a stellar job!”
“Our technician was very professional and pleasant.”
“Kevin and Justin come highly recommended as professional heating and cooling experts in their field”
“Technician did a great job, friendly professional, courteous, respectful. Highly recommend!”
“Kevin is alway knowledgeable and completes
His work. Any time I need service it done correctly. Thank you baybreeze!!”
“Have used them for years. Great guys and thorough service”
“Testing forms. Please respond when you receive.”
“I’ve used BB twice thus far and find them to be fast, responsive, and reasonable. Tech Justin was professional and respectful. BB employs great humans.”
“Kevin Sammons came on time, and after calling to state when he should arrive. He was totally professional, efficient and polite. Told me when the next maintenance should be scheduled. This was his second time here and was just as professional, efficient, polite and very informative.”
“All thumbs up for Dylan, Clarence and everyone in the office for their prompt and very courteous service! It was an emergency call and I am very grateful for how incredibly well I was treated throughout. As the follow up visit to overhall the furnace was handled with the same degree of professionalism and care, I now consider Bay Breeze my heating and AC company. Thank you, everyone!”
“Justin is wonderful and so efficient, effective and professional. He arrives on time, goes right to work and is friendly and polite. I feel my HVAC system is in good hands when he visits.”
“Excellent service! Arrived early, did a great installation, and great follow up. Very happy with the Bay Breeze team.”
“Dylan did a great job and he was courteous and efficient.”
“Dylan did a good job, was very courteous, asked about the filter and what temperature we preferred to reset the thermostat. Thank you.”
“Very pleasant technicians. Quick to figure out and repair the issue. Would highly recommend.”
“Excellent service. Kevin was on time and performed service efficiently. Great job.”
“We experienced the a friendly professional job from Kevin as usual.”
“It is very reassuring to know that Bay Breeze does an outstanding job of maintaining my heating/cooling system. Justin Long is an excellent technician and the office staff are always pleasant and efficient.”
“We have used BayBreeze the past few years in Odenton..our service technician Justin Page is professional and courteous, he provides great service—we are thankful to have found BayBreeze!”
“Kevin: Professional, extremely knowledgeable in his business and very customer focused.
Thank you!”
“So glad that I signed up with BayBreeze for my heating and Air conditioning installation and maintenance.
Everyone in the business has been a delight to work with and they are so responsive when I have a question.
I request Kevin for my service and he is always easy to work with – is considerate and willing to answer all my dumb
questions ! Bay Breeze was recommended to me by a plumber I use, and it has been wonderful. I definitey
recommend them to everyone.”
“Kevin was on time, informative did the fan replacement quickly and checked and double checked his work. Although he was here to replace a part in the heating system he did check the air conditioning before leaving”
“I got to know about baybreeze HVAC through a referral. I am so glad I called them. Justin the technician was very knowledgeable, patient, took time to explain what he was doing at each point in time in lay man’s term. I would highly recommend them in a heart beat.”
“Kevin has serviced our heat pump for many years and has always, including today, provided excellent service. Kevin is cordial, reliable, informative and just a darn good fellow.”
“Justin Page of Bay Breeze did an EXCELLENT job of accurately diagnosing the defective component’s in our HVAC system and restoring full function to both the A/C and Heating systems. Bay Breeze parts and service fees are reasonable and we highly recommend them for others. We will definitely call on them again, should we need additional service. Thank you Bay Breeze. Paul and Maggie in Edgewater, MD”
“These guys are on top of their game. I set an appointment, got confirmation of that appointment and a call when they were on the way. Tech was very nice and quick to find the issues, he had the parts on the truck, explained the problem, fixed the issue at a fair price. Very easy”
“Scheduled and repaired same day in under 3 hours. Fantastic service. Very satisfied. Dylan is an excellent representative of the company. Bay Breeze will be my company of choice for any and all HVAC issues from this point on. Thank you so very much.”
“Justin did a really great job. Explained what he did when finished. He listened when we told him about other issues we are having. Said he would talk with others in the office as to how to proceed. Bay Breeze is the best.”
“Exceptional service every time! Justin, the technician who provided service, is extremely knowledgeable, efficient and kind. Had our unit up and running again in no time! Would recommend Bay Breeze always!”
“Our outside heat pump unit stopped working on a very hot August afternoon. The Bay Breeze tech, Justin, was at the house the next morning to find out why. He found the problem, a failed capacitor in our 16 year old system, within about 2 minutes of arriving and he had us back up, completely operational, and the full system checked over in a little less than an hour. And that included a trip into the attic. I am/was very impressed!! I’ve been using Bay Breeze for all of my HVAC needs for about 20 years… and this is why.”
“Bay Breeze was able to book an almost immediately appointment. Justin provided prompt and excellent service and repaired the same day. This was a much better alternative than using my warranty company.”
“Was professional & answer all questions”
“We are always super pleased with the service from BayBreeze, and Justin in particular, who has helped us out a few times.. Always prompt, always efficient and really take the time to walk us through the challenges, how is addressing and tips moving forward!”
“Justin was prompt to call back.He is courteous, professional,caring and efficient.”
“Justin arrived and went straight to work. He was very kind, friendly and helpful. He should have 10 star for his assistance and work preformed. He is highly recommended as a professional on all aspects of preforming his job.”
“We have been a customers of BBHC for about four years now. This past Thursday, 7/27 or HVAC cooling stopped working. I called the office Thursday evening and asked for service. It has been extremely hot, hot, hot this past week or so and I know BBHC has probably been very busy. I received an appointment for Saturday. Saturday, Justin Page from BBHAC, showed up and told us right away we would have cooling restored shortly. Sure enough, it was a defective part, Justin replace the part and restored our cooling system. We asked Justin if he could help us with programming the thermostat and he did so willingly and without hesitation, Justin programmed the thermostat and then showed us how to program the thermostat if we needed to in the future. Justin was very patient and made the programming a learning process for us both. Justin was polite and efficient and we have always been very satisfied with BBHAC service Techs since we became customers. I highly recommend BBHAC to anyone who wants expert service and a great customer service as well…Great Job”
“Justin was very prompt and professional. Figured out the problem right away and fixed it. He is excellent and a pleasure to deal with.”
“Quick and efficient.. unit back on line and cooling within 30 minutes of arriving”
“Justin was knowledgeable polite and very thorough. He quickly found and corrected the problem!
A very good company to use!”
“Kevin Sammons did a phenomenal job, low on Freon, and we’ve had nothing but cold air since.”
“Fast diagnosis and repair of broken AC on very short notice. Will keep Bay Breeze at the top of the list for future HVAC repairs and maintenance.”
“We realized the AC unit was making noise and the filter was pretty dirty unfortunately. The system did freeze over I called at 11:30 at night and I had service show up less than 12 hours later. Luckily I was under the 5-year service warranty since I purchased all of my units with this company and the entire service visit was free of charge. I’m just grateful they got out to me so quickly so I wouldn’t have to be hot all weekend long. 👌🙏. A+++ and Justin my technician was absolutely kind and polite.”
“Dylan was prompt, efficient and competent. He did an excellent emergency service call.”
“Proposal process excellent, friendly, honest, transparent about service to be done and issues that could arise. Service date technicians were on time, courteous, and efficient. Very pleased with service.”
“Kevin listened closely to my description of what had been happening with my thermostat and rather than simply replace it, he explored further and discovered the actual problem which did not require replacing the thermostat at all! Excellent work!”
“Repaired on the same day. Bay Breeze and Kevin are the best. Highly recommend.”
“Bay Breeze was by far the most professional and caring of the 14 estimates we had to replace our HVAC system. They went above and beyond to ensure we were comfortable and happy while waiting for our new unit to be installed. Could not be happier with the result.”
“Kevin arrived at my home where both my AC units were not cooling. He assessed the needed repairs and had both systems cooling in less than an hour. Very happy with Bay Breeze customer service and with Kevin’s knowledge and helpfulness to get us “cool” again!”
“Justin is always professional and efficient.”
“Solved the problem quickly. AC works again!”
“Removed the cracked drip pan in the attic. He did a great job for us.”
“I have used BayBreeze for many years. They ar professional, polite, and so accommodating. They are responsive and friendly. I would recommend them to everyone. Thank you once again for helping us out.”
“He was professional, responsive and kind. Arrived quickly and repaired the unit.”
“We have always experienced fast and friendly response to our needs and the technicians are helpful and go beyond by providing knowledgeable results and explanations.”
“Justin is a first class tech, professional, competent, and very polite!”
“Justin is the best! What more is there to say?”
“Kevin did great! He arrived on time and quickly got to work. Diagnosed the problem and informed me someone get back to me with an estimate for the repairs.”
“Dylan was very pleasant and wasted no time.”
“I like using Bay Breeze because the service they give me is like no other. They come to do a service and make sure you are satisfied with what they come to do. I will always call on them to do a job.”
“Friendly service. Fast, in an out. On time. Courteous. Professional.”
“Great experience with Justin from the Bay Breeze team! This company will always have my business.”
“Justin explained clearly what he was doing. He was polite checked the air conditioning thoroughly.”
“Dave and Clarence were great! They got the job done, with hardly any infringement of our daily activities. Nice guys and did a wonderful install! We are enjoying air conditioning during these hot, humid days! Thanks for the wonderful service!”
“This is our second air conditioning installation with Bay Breeze. Dave and Clarence are clearly the A team. They finished the project in a day and a half and provided a helpful system familiarization. There were some structural issues in our home that led to modifications of the installation plan. When the issues were encountered, they were respectful of our wishes and concerns and we are totally satisfied with the results. We would definitely deal with Bay Breeze again.”
“Kevin was kind, professional, and efficient as always. Many thanks!”
“Always great service and polite technicians.”
“Kevin did an excellent job with his cooling inspection on my new heat pump. I asked many questions which he answered fully and professionally. He taught me several things about my system. He was very polite, respectful, and friendly. I would like to have him do my future tune-ups!”
“Efficient and honest reporting of the condition of my AC unit. Very professional!”
“Kevin has been here many times to do maintenance. He is very knowledgeable and pleasant. I can always trust him to do a terrific job!! We think our AC system is working so well thanks to the good care that Kevin takes. Thanks, Kevin and Bay Breeze!”
“Justin was very professional and about business. Came in pit on shoe covers and went straight to work. He was very helpful and explained everything he was doing in great detail. If there was a 10 in performance he would be a 20. Thank you for the services you provide and the caring personnel that make us feel like family.”
“Kevin was professional, accommodating and knowledgeable. And couldn’t be nicer. He explained without hesitation every question I had. He was on-time. The cost was very reasonable. Couldn’t have been a better visit. Bay Breeze has a customer for life!”
“Justin was right on time, efficient, and thorough.”
“Justin contacted me to let me know when he would be at my home. He was right on time. Justin is friendly and thoughtful. If something is amiss he explains it so I could understand.”
“Kevin did a great job. He called ahead to let me know what time he was arriving and he did my heat pump maintenance in professional and friendly manner. I love Bay Breeze!”
“Wonderful, knowledgeable technician.”
“Dylan arrived on time and went right to work. The job was to find and repair a leak in a split system. In a short time the system was evaluated and the leak was found and repaired. We are very pleased. I have been using Bay Breeze for several years now, for both repairs and installing new split systems. Thank you Dylan, keep up the good work.”
“On time, courteous, and nice to know my heating/AC system is in good shape.”
“Just want to thank Shari for coming out and reviewing papers for installation of HVAC system. She is a wonderful asset and was great explaining systems etc. Thank you for a great employee to deal with customers. Kevin also came to check our system for loudness when fan comes on. Explained how things operate with new system and we are grateful for all his knowledge and sharing his wonderful personality. Keep up the good work with great employees.”
“Kevin was excellent, knowledgeable, efficient, courteous, and friendly. We could not have asked for better service.”
“Great service. Great company. Great employees. Bay Breeze is a wonderful company to work with. We had them install a new system in our home and the work was exceptional.”
“We’ve had Bay Breeze service our HVAC unit for many years. It’s rare to experience satisfaction with a contractor over such a long period of time. We must also compliment your technician, Kevin. He is professional and has great communication skills. Helpful in many ways. Thank you.”
“Bay Breeze always arrives between the hours scheduled. Dylan who performed the biannual preventive maintenance check on my HVAC was friendly and professional. I can’t recommend Bay Breeze enough.”
“You’re my go-to for HVAC needs, always solve or fix my problems.”
“Kevin has been to our home many times over the last 12 years we have lived here. He is a joy to talk to and always has a smile, knowledge and thoughtfulness for your customers. We appreciate what he does and the service that your company provides. We have been extremely pleased with the new whole house system you recently installed. And we are also pleased with the lower of our electric bill when you replaced our old system from 1988 that has been remodeled several times.”
“Dylan checked our system and was very professional. Thanks.”
“Kevin is professional and very competent. He is a pleasure to have working on my heat pump. Office was easy to work with as well.”
“Always on time and professional and friendly.”
“Bay Breeze has helped us so much with repairs of our air conditioning. Especially their technician Dylan H. They have been wonderful in fitting us in, in a timely manner.”
“The installation was done very professionally. We are very happy with everything. Thank you very much!”
“Dylan was professional and was detailed when performing our spring maintenance.”
“I was very pleased with the service I received from Dylan Hampshire. He was polite, explained the things that he did and what I needed to attend to. He had to put refrigerant in unit. He was very professional, courteous, and I appreciate his help setting my thermostat for the summer months! He is a great asset to Bay Breeze.”
“Kevin is very nice, polite and knowledgeable.”
“From the initial call for service, communication with all personnel at Bay Breeze was exemplary. Our service technician, Kevin Sammons was professional, knowledgeable and expedient. He is an exceptional service tech, he did an excellent job and explained all the processes to us. We will definitely be using Bay Breeze again!”
“Dylan was friendly, professional, knowledgeable and thorough. Another outstanding service call from Bay Breeze!”