“Dylan did a good job, was very courteous, asked about the filter and what temperature we preferred to reset the thermostat. Thank you.”
“It is very reassuring to know that Bay Breeze does an outstanding job of maintaining my heating/cooling system. Justin Long is an excellent technician and the office staff are always pleasant and efficient.”
“We have used BayBreeze the past few years in Odenton..our service technician Justin Page is professional and courteous, he provides great service—we are thankful to have found BayBreeze!”
“So glad that I signed up with BayBreeze for my heating and Air conditioning installation and maintenance.
Everyone in the business has been a delight to work with and they are so responsive when I have a question.
I request Kevin for my service and he is always easy to work with – is considerate and willing to answer all my dumb
questions ! Bay Breeze was recommended to me by a plumber I use, and it has been wonderful. I definitey
recommend them to everyone.”
“Kevin was on time, informative did the fan replacement quickly and checked and double checked his work. Although he was here to replace a part in the heating system he did check the air conditioning before leaving”
“I got to know about baybreeze HVAC through a referral. I am so glad I called them. Justin the technician was very knowledgeable, patient, took time to explain what he was doing at each point in time in lay man’s term. I would highly recommend them in a heart beat.”
“Kevin has serviced our heat pump for many years and has always, including today, provided excellent service. Kevin is cordial, reliable, informative and just a darn good fellow.”
“Justin Page of Bay Breeze did an EXCELLENT job of accurately diagnosing the defective component’s in our HVAC system and restoring full function to both the A/C and Heating systems. Bay Breeze parts and service fees are reasonable and we highly recommend them for others. We will definitely call on them again, should we need additional service. Thank you Bay Breeze. Paul and Maggie in Edgewater, MD”
“These guys are on top of their game. I set an appointment, got confirmation of that appointment and a call when they were on the way. Tech was very nice and quick to find the issues, he had the parts on the truck, explained the problem, fixed the issue at a fair price. Very easy”
“Scheduled and repaired same day in under 3 hours. Fantastic service. Very satisfied. Dylan is an excellent representative of the company. Bay Breeze will be my company of choice for any and all HVAC issues from this point on. Thank you so very much.”
“Justin did a really great job. Explained what he did when finished. He listened when we told him about other issues we are having. Said he would talk with others in the office as to how to proceed. Bay Breeze is the best.”
“Exceptional service every time! Justin, the technician who provided service, is extremely knowledgeable, efficient and kind. Had our unit up and running again in no time! Would recommend Bay Breeze always!”
“Our outside heat pump unit stopped working on a very hot August afternoon. The Bay Breeze tech, Justin, was at the house the next morning to find out why. He found the problem, a failed capacitor in our 16 year old system, within about 2 minutes of arriving and he had us back up, completely operational, and the full system checked over in a little less than an hour. And that included a trip into the attic. I am/was very impressed!! I’ve been using Bay Breeze for all of my HVAC needs for about 20 years… and this is why.”
“Bay Breeze was able to book an almost immediately appointment. Justin provided prompt and excellent service and repaired the same day. This was a much better alternative than using my warranty company.”
“We are always super pleased with the service from BayBreeze, and Justin in particular, who has helped us out a few times.. Always prompt, always efficient and really take the time to walk us through the challenges, how is addressing and tips moving forward!”
“Justin arrived and went straight to work. He was very kind, friendly and helpful. He should have 10 star for his assistance and work preformed. He is highly recommended as a professional on all aspects of preforming his job.”
“We have been a customers of BBHC for about four years now. This past Thursday, 7/27 or HVAC cooling stopped working. I called the office Thursday evening and asked for service. It has been extremely hot, hot, hot this past week or so and I know BBHC has probably been very busy. I received an appointment for Saturday. Saturday, Justin Page from BBHAC, showed up and told us right away we would have cooling restored shortly. Sure enough, it was a defective part, Justin replace the part and restored our cooling system. We asked Justin if he could help us with programming the thermostat and he did so willingly and without hesitation, Justin programmed the thermostat and then showed us how to program the thermostat if we needed to in the future. Justin was very patient and made the programming a learning process for us both. Justin was polite and efficient and we have always been very satisfied with BBHAC service Techs since we became customers. I highly recommend BBHAC to anyone who wants expert service and a great customer service as well…Great Job”
“Fast diagnosis and repair of broken AC on very short notice. Will keep Bay Breeze at the top of the list for future HVAC repairs and maintenance.”
“We realized the AC unit was making noise and the filter was pretty dirty unfortunately. The system did freeze over I called at 11:30 at night and I had service show up less than 12 hours later. Luckily I was under the 5-year service warranty since I purchased all of my units with this company and the entire service visit was free of charge. I’m just grateful they got out to me so quickly so I wouldn’t have to be hot all weekend long. 👌🙏. A+++ and Justin my technician was absolutely kind and polite.”
“Proposal process excellent, friendly, honest, transparent about service to be done and issues that could arise. Service date technicians were on time, courteous, and efficient. Very pleased with service.”
“Kevin listened closely to my description of what had been happening with my thermostat and rather than simply replace it, he explored further and discovered the actual problem which did not require replacing the thermostat at all! Excellent work!”
“Bay Breeze was by far the most professional and caring of the 14 estimates we had to replace our HVAC system. They went above and beyond to ensure we were comfortable and happy while waiting for our new unit to be installed. Could not be happier with the result.”
“Kevin arrived at my home where both my AC units were not cooling. He assessed the needed repairs and had both systems cooling in less than an hour. Very happy with Bay Breeze customer service and with Kevin’s knowledge and helpfulness to get us “cool” again!”
“I have used BayBreeze for many years. They ar professional, polite, and so accommodating. They are responsive and friendly. I would recommend them to everyone. Thank you once again for helping us out.”
“We have always experienced fast and friendly response to our needs and the technicians are helpful and go beyond by providing knowledgeable results and explanations.”
“Kevin did great! He arrived on time and quickly got to work. Diagnosed the problem and informed me someone get back to me with an estimate for the repairs.”
“I like using Bay Breeze because the service they give me is like no other. They come to do a service and make sure you are satisfied with what they come to do. I will always call on them to do a job.”
“Dave and Clarence were great! They got the job done, with hardly any infringement of our daily activities. Nice guys and did a wonderful install! We are enjoying air conditioning during these hot, humid days! Thanks for the wonderful service!”
“This is our second air conditioning installation with Bay Breeze. Dave and Clarence are clearly the A team. They finished the project in a day and a half and provided a helpful system familiarization. There were some structural issues in our home that led to modifications of the installation plan. When the issues were encountered, they were respectful of our wishes and concerns and we are totally satisfied with the results. We would definitely deal with Bay Breeze again.”
“Kevin did an excellent job with his cooling inspection on my new heat pump. I asked many questions which he answered fully and professionally. He taught me several things about my system. He was very polite, respectful, and friendly. I would like to have him do my future tune-ups!”
“Kevin has been here many times to do maintenance. He is very knowledgeable and pleasant. I can always trust him to do a terrific job!! We think our AC system is working so well thanks to the good care that Kevin takes. Thanks, Kevin and Bay Breeze!”
“Justin was very professional and about business. Came in pit on shoe covers and went straight to work. He was very helpful and explained everything he was doing in great detail. If there was a 10 in performance he would be a 20. Thank you for the services you provide and the caring personnel that make us feel like family.”
“Kevin was professional, accommodating and knowledgeable. And couldn’t be nicer. He explained without hesitation every question I had. He was on-time. The cost was very reasonable. Couldn’t have been a better visit. Bay Breeze has a customer for life!”
“Justin contacted me to let me know when he would be at my home. He was right on time. Justin is friendly and thoughtful. If something is amiss he explains it so I could understand.”
“Kevin did a great job. He called ahead to let me know what time he was arriving and he did my heat pump maintenance in professional and friendly manner. I love Bay Breeze!”
“Dylan arrived on time and went right to work. The job was to find and repair a leak in a split system. In a short time the system was evaluated and the leak was found and repaired. We are very pleased. I have been using Bay Breeze for several years now, for both repairs and installing new split systems. Thank you Dylan, keep up the good work.”
“Just want to thank Shari for coming out and reviewing papers for installation of HVAC system. She is a wonderful asset and was great explaining systems etc. Thank you for a great employee to deal with customers. Kevin also came to check our system for loudness when fan comes on. Explained how things operate with new system and we are grateful for all his knowledge and sharing his wonderful personality. Keep up the good work with great employees.”
“Great service. Great company. Great employees. Bay Breeze is a wonderful company to work with. We had them install a new system in our home and the work was exceptional.”
“We’ve had Bay Breeze service our HVAC unit for many years. It’s rare to experience satisfaction with a contractor over such a long period of time. We must also compliment your technician, Kevin. He is professional and has great communication skills. Helpful in many ways. Thank you.”
“Bay Breeze always arrives between the hours scheduled. Dylan who performed the biannual preventive maintenance check on my HVAC was friendly and professional. I can’t recommend Bay Breeze enough.”
“Kevin has been to our home many times over the last 12 years we have lived here. He is a joy to talk to and always has a smile, knowledge and thoughtfulness for your customers. We appreciate what he does and the service that your company provides. We have been extremely pleased with the new whole house system you recently installed. And we are also pleased with the lower of our electric bill when you replaced our old system from 1988 that has been remodeled several times.”
“Bay Breeze has helped us so much with repairs of our air conditioning. Especially their technician Dylan H. They have been wonderful in fitting us in, in a timely manner.”
“I was very pleased with the service I received from Dylan Hampshire. He was polite, explained the things that he did and what I needed to attend to. He had to put refrigerant in unit. He was very professional, courteous, and I appreciate his help setting my thermostat for the summer months! He is a great asset to Bay Breeze.”
“From the initial call for service, communication with all personnel at Bay Breeze was exemplary. Our service technician, Kevin Sammons was professional, knowledgeable and expedient. He is an exceptional service tech, he did an excellent job and explained all the processes to us. We will definitely be using Bay Breeze again!”
“Kevin did a great job of checking over my HVAC systems and provided me with insight as to what I should look for over the summer regarding my older unit.”
“Clarence and Dave installed our new system on 3/28 and were wonderful. They arrived on time and put shoe booties on before coming into house and then were meticulous being sure every was picked up and nothing left around. We were walked through new programmable thermostat and new system. Also they raised our system to 2 cinder blocks high off ground in case we were to get high snow. Very respectful and friendly. I can see why they are valued employees.”
“Bay Breeze is #1. Whether it’s a new installation, repair or maintenance, they are wonderful! My favorite tech is Kevin, and I’ve never had a visit that I was disappointed with. Professional, timely, knowledgeable, and fair pricing.”
“Kevin has been great. He came prepared and remembered the history of our unit. And he’s very considerate of customers as he arrived wearing a mask after being sick a few days prior.”
“Kevin was great – professional, yet personable! He took a look at the inside and outside units, then quickly identified the problem (a dead capacitor on the compressor coil unit). He replaced the part and ran a check to make sure there were no other underlying problems. Everything is back in working order – just in time for our family to visit! Thanks, Kevin!”
“Our AC stopped working and Bay Breeze was recommended by a neighbor. I was able to secure an appointment quickly and the office staff was pleasant to speak with and able to answer all of my questions. Justin, our technician, was polite, knowledgeable, quickly and cleanly resolving the issue. I would definitely recommend them to a friend.”
“The tech was competent and quickly found he bad capacitor. Then he did a service on our other unit, which had a blocked condensate drain line.”
“This was the second time I used you all and once again delivered great service! Justin came to my home last time and is still very professional and totally honest. He answered every question I had!”
“Excellent service all around, from Terry who took my call and set up the appointment to the repairman, Justin, and his assistant, everyone was so courteous and reassuring! I am very grateful for the way things were handled promptly and efficiently and the work well done, especially as this was an emergency call!”
The team at Bay Breeze is great! I’ve been happy with how quickly they’ve worked me into their schedule at the last minute and service both times I’ve had issues with my AC!
Always a pleasure to see Kevin at our door when we are having problems. We have had nothing but excellent service from him. He is extremely smart and has always fixed our problems his first time out. He also does our Spring and fall furnace/AC tune ups. Thanks Kevin.
“Bay Breeze fit us in same day for a leaking unit. They were professional, on time, quick, and extremely helpful. Our tech was Kevin and he was THE BEST. He was so friendly and knowledgeable. We will definitely be calling them for all of our HVAC needs in the future. We had a great experience!”
– Liz C.
“Justin was on time, courteous and very competent (based on his two visits). First visit was to diagnose. Second visit was to install back ordered A/C air blower.
Have been using Bay Breeze for near 25 years. Their tech quality is very consistent and prices are fair (not the cheapest but not the most expensive). In my opinion, Bay Breeze has a great balance between cost of service and quality of service.
Giving Bay Breeze/Justin my highest recommendation.”
– Kevin H.
“We are very, very pleased with the installation crew and the result of having a new system installed for our home. Bay Breeze has been our go to service provider for almost 15 years. They have always been there when we needed them and for our maintenance needs. And now for our system replacement. The installation crew that you have was wonderful. We would like to thank all your personnel for the service provided for all these years. We recommend Bay Breeze to all our neighbors and friends and have for years. Thank you.”
– Skip B.
“Received several reminders as the appointment drew near. Justin was, as always, friendly and professional. I asked about a service plan. He was fully prepared with information and a means to purchase it on the premises.”
– Carolyn C.
“Justin was exceptional! He is very knowledgeable, thorough and friendly. Always a pleasure when he comes over to service our HVAC systems.”
– Ahmed M.
“We needed an HVAC system for our house. Since it is a major expense we interviewed a few companies. Bay Breeze won our confidence and did a spectacular job. They are first class and the best of the best! Customer service is top notch. No matter what you may need for your home look no further than these guys! Price was competitive and service was outstanding! On a scan of 1-10 they are easily an 11!”
– Sharon G.
“I called late Saturday. Justin Page (technician) Arrived about an hour after my call. He rapidly diagnosed the problem and made the repair. Very efficient, clear and concise!”
– Frank W.
“The men that installed my furnace were very friendly. They answered all of my questions. Explained how the furnace worked, the differences between the old one and the new one. They showed me the filter chamber and told me what size to get. They were very timely and completed the installation in great time. They were awesome.”
– Brenda S.
“Kevin is the best! Always use Baybreeze, have used them for over 15 years, my furnace has been as happy with them as I have. Always shows up as scheduled, cleans up prior to leaving, explains what’s happening and what will happen. Thank you Ryan Karen and Terry for always being there.”
– Jeffrey B.
“Very helpful and did not leave until he was sure I was satisfied. Polite and explained everything. Gave good recommendations on improvements.”
– Derek S.
“Very pleased with the 2 technicians who installed our new water heater. They were on time and worked diligently. They clearly knew what they were doing. Their experience showed!”
– Donna M.
“The Whole Bay Breeze team is Awesome! Starting with the ladies in the office running the show and knowing their stuff to Shari coming out to my house and reviewing my situation and showing me and explaining in detail their equipment they supply and answered all my questions. She was very professional and knowledgeable and a delight to talk to. Very down to earth. Dave, Clarence and Chris came out to replace my boiler furnace and ac unit. They were simply Great! So friendly, knowledgeable and experienced. They make a great team and work so fast. I was very impressed how they focus on detail. Ryan and his whole team are a rare gem. They work so well together and get the job done. They are wonderful, friendly and experienced people. It's a breath of fresh air these days getting this kind of service. The team definitely will get the job right and do it with a smile.”
– Ruth S.
“Bay Breeze is top notch – Installations, Repairs, Maintenance, Service Calls!
Owner, Technicians (Kevin), Office Staff (Karen) are all wonderful to deal with! Professional, knowledgeable, friendly, on time, instant response for emergencies – what more could a customer hope for!”
– Bev B.
“Technician Kevin Sammons provided excellent technical and customer service. He was on time, courteous and had terrific troubleshooting skills. Because of Kevin, I’ll recommend my friends, co-workers and relatives to utilize Bay Breeze Heating and Cooling. Thank you.”
– Tony L.
“I have been a customer of Bay Breeze for 21+ years and have never had a disagreeable experience. This company cares for its customers and strives to always do better. Their professional rapport cannot be overstated and because they make their results personal, the customer always benefits. Highest regards to all Bay Breeze employees and please know how appreciated you are. Thank you!”
– Mary G.
“Kevin came out to do a leak test on our split system installed a couple years ago by Bay Breeze. Kevin is very knowledgeable and answered all of my questions. (I have a lot of questions) He quickly went thru the system and found the leak. He then explained what was going to happen next with the repair. I am now waiting on the next step in getting this resolved. Thanks again Kevin, always a pleasure.”
– Joseph D.
“Shari explained everything and answered all of my questions. Dave and Clarence were very professional, skilled, and knowledgeable with the whole installation process. They seamlessly removed the old system and interfaced the new system to the existing duct work. They fully tested the system and trained us on the new thermostat. I highly recommend Bay Breeze if you have an older system that needs replaced or just a service call.”
– Mark D.
“Service was scheduled quickly and fixed the issue. First time using Bay Breeze. Very professional and will be scheduling my annual maintenance with them moving forward!”
– Heather M.
“Bay Breeze is always wonderful to work with!! From scheduling with Karen, estimates by Shari and installation by Chris all interactions were positive and professional!! We are happy with have Bay Breeze to provide us with maintenance and installation when needed!!”
– Lisa G.
“The best HVAC Company by a million miles. Honest, always on time, great work and reasonable price! We have used them for a couple years now and on a scale of 1-10 they are an 11!”
– Sharon F.
“I called Bay Breeze to replace the air conditioning system in our older house because they have provided great service for us in our last two homes. They did not disappoint! The entire process from proposal to follow up has been outstanding. Shari started the process by inspecting our existing ductwork and units assessing our needs. She called in the owner, Ryan, for help in coming up with two innovative solutions and then priced them and gave me options to choose from.
The installation crew, David, Clarence, and Ethan arrived ready to work at the scheduled time and completed the work very professionally. They were very friendly and worked with me to customize the placement of the new ducts and units. The entire process could not have gone smoother. And to top it off we are VERY pleased with the comfort the variable speed Trane compressor and air handler provide. It is beyond my expectations.
I highly recommend Bay Breeze.”
– John B.
“My AC quit working during the height of the 2021 heatwave. I called not expecting anyone to be able to come for a week or more, but they sent out a technician the same day to look at it. Justin was GREAT! Super friendly, professional, and knowledgeable. I couldn’t be happier with the customer service. Thank you Bay Breeze!”
– DeEtte L.
“Chris and Kevin did an amazing job! I thought I needed a new unit, but they were able to fix everything and save me thousands. I can’t recommend them enough! Shirley the sales rep was very honest and made sure I was taken care of. A great group to work with.”
– Sam E.
“From the initial call to the work, experience was great. The fact you all were able to help me the same day was unexpected and appreciated. Kevin was my technician and he was great. Very kind and courteous. Walked me through the issue, fixing it. And all is well. Thanks for everything”
– Forrest C.
Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze HVAC on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.
– Alan H.
Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!
– Sean J.
My situation was handled professionally and expeditiously and I couldnt be more impressed and pleased. BGEHOME and My home warranty company were less than accomadating and I truly appreciate the urgency in resolving the issue.
“Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze hvac on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.”
– Alan H.
“Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!”
– Sean J.
“My situation was handled professionally and quickly and I couldn’t be more impressed and pleased. My home warranty company were less than accommodating and I truly appreciate the urgency in resolving the issue.”
– A M.
I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.
“I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.”
– Delores L.
“We had to replace our eighteen year old unit. Shari was very helpful in the selection of our unit. l had to say that she was more informative and knowledgeable than the competitor's salesman. l also looked at their ratings and they were excellent. l highly recommended Bay Breeze.”
– Edgar P.
“We had a complicated HVAC problem. Bay Breeze came up with an easy solution. They ordered the parts. Kevin did the install. (He called arriving which is always a help.) He asked me exactly where I’d like to place the temperature sensor so it wouldn’t interfere with decorating or stick out like a sore thumb. He showed me how to use the system. Terry in the office was a big help too.”
– Melissa S.
“You guys were wonderful working with us taking our air units out so the pavers could level the ground set stone down and then you guys came back and hooked us back up. You were great with scheduling around all that and the rain. Your company is top notch and that's why we've been with you for many years.”
– Carrie R.
“Always a pleasure working with Justin. Very professional and kind and knowledgeable. Love getting the texts from Bay Breeze with arrival times and confirmation of date. Great company to work with – Thank you!”
– Lisa E.
“Justin Page was great as was the back office representative I spoke with. Justin was able to come out same day and gave me an honest and thorough assessment of my gas furnace. I will be using Bay Breeze HVAC again.”
– Josh B.
“Thank you to Dave and Ethan for a great job installing my new Trane heat pump. They made it look easy, I'm sure it wasn't. Also, thank you to Shari for arranging financing and quick installation after the old unit died on the coldest week of the year.”
– Eric K.
“Wonderful service. Fast, effective, solved problem + was super helpful with instructions + tips (serviced by Chris Kitner). Highly recommend”
– Andrea M.
“Excellent, honest, experienced technician.
I will always call Bay Breeze
Very satisfied, even ecstatic, because another company yesterday told me I need to replace it for $5800.
This is an honest company!”
– Jennifer B.
“Justin is very knowledgeable and professional. He made every effort to get my system fixed, including having to leave and bring back another part. I am a repeat customer and have had Justin work on my system in the past. I have always been very impressed with him and the service. Thanks so much.”
– Cathy M.
“I highly recommend this company based on my experience with the original installation and today’s service call. In short, they are great at what they do. Exceptional service.”
– Beth S.
“Chris was on time, easy to schedule and completed the service in record time. We have our hvac system on a maintenance plan with bay breeze, they check it twice a year, summer / winter, ever since the system has run perfectly! Thanks”
– Dan W.
“Technicians arrived on time as scheduled and came wearing the required masks!! Clarence and Ethan were extremely knowledgeable regarding the installation and controls pertaining to the new humidifier. Excellent job as usual!! Thanks”
– Greg F.
“We have a two zone house and had to replace one entire zone. We also had air scrubbers installed. Shari did a great job explaining our options and pricing and the pros and cons between our choices. Clarence, Dave and Ethan arrived on time and got the whole job done in one day. The interior and exterior works area were spotless. You would never have known the amount of work that was done! The icing on the cake is that the company participates in a home improvement program through Wells Fargo. Shari handled the application and approval process quickly and we got great financing! There was also great post installation follow up by Shari. Thanks Bay Breeze!”
– Gina M.
“Prompt professional friendly service , efficient troubleshooting, parts on hand. Good communicator, explained everything. Completely satisfied, highly recommend”
– Michael B.
“From the initial eval and suggestions made by Shari until the installation by Dave, Clarence and Ethan, total satisfaction. Shari outlined the entire process, cost, collaboration with electric company . Installation went efficiently, they cleaned up perfect ,all in one day. Shari stopped by after a couple of weeks to see how things were going and hand delivered the warranties. Done and done! Very happy and comfortable with new mini splits.”
– Bev M.
“Kevin is the man. He’s always incredibly professional and friendly. He represents Bay Breeze in a way that makes us happy to share our experiences with friends and family. Thanks!”
– Ronnie H.