Archives: Reviews
“It was a great experience from start to finish. Shari answered all of our questions and took the time to explain all the different features and benefits that the units offered. All the information she provided helped us to choose the right system for our home.
The install team was also great showed up on time very polite and neat. The complete install was done quickly and is working great. A big thank you to the entire team at Bat Breeze!”
“Very honest. They will repair your furnace and not try to get you to buy a new furnace. I avoid using other contractors because of that.”
“Dylan and the gentlemen who work with him are always extremely pleasant, professional, and competent.”
“Super nice, efficient, did a great job. No complaints. Thanks so much!”
“Awesome, showed up on time answered all my questions and cleaned up after . Thanks David and the guys at Bay Breeze”
“Dylan came out and was super focused on checking out everything. He diagnosed the problem and sent out for a necessary part.”
“We came home from vacation on Saturday to find the heat was not working. I called for service and gave the answering service my info. Within 30 minutes I received a call from the Bay Breeze tech Dylan. He was going to come over that night but the unit starting working. Dylan called me once he was done with his current service call. We agreed to speak on Sunday morning and if all was still working there would be no need for a service call. Turns out the unit stopped working. I was able to text Dylan on Saturday night. He said he would come by on morning between 9 and 10am. Later he texted he could come between 7 and 8am. He was at my door at 7am. Dylan spent over an hour diagnosing the issue which turned out to be a bad wire on the thermostat. Everything is working fine now.
This was excellent service. The tech was super polite and knowledgeable. In fact all the techs that have been here over the past 5+ years have been very professional and I would recommend Bay Breeze for your HVAC needs.”
“Bay Breeze customer service is outstanding. The technicians are consistently timely, courteous, and professional. I’d highly recommend their maintenance service package.”
“Great service! Technician was knowledgeable and took his time, taking note of my concerns and discussing options.”
“Wow – complicated install coordination due to other window installation, scaffolding, painters too – but they actually moved us forward on the schedule (twice!) and got it done very efficiently…GREAT job, knowledgeable people, great communications, couldn't be happier!”
“I have been using Bay Breeze since I moved to Annapolis seven years ago. I continue to be very pleased with the service they provide.”
“We have been with Bay Breeze for years and always good service. Kevin is the best.”
“We have been with Bay Breeze for years and always good service. Kevin is the best.”
“Dylan arrived on time and was pleasant and efficient. His diagnosis was accurate. It took about 8-9 days from contact to completion of the job, but given the weather there was no hurry and the timing was in part due to my schedule. The job was completed without difficulty and all appears functional. I give 4 rather than 5 stars because my credit card was requested for a 50% deposit before parts were ordered. However, when the job was done I was told the card hadn’t been charged and I owed 100%. I could cover this, but in less fortunate circumstances or with different cash flow this might have been awkward. I understand why you would want a deposit if you are ordering expensive parts, but in future it would be best not to imply that the charge would be made unless you actually do so.”
“Justin was excellent performing periodic maintenance on our AC and Heat Pump units. He’s has maintained these systems for a long time very effectively. An excellent representative of your company.”
“On time knowledgeable and friendly. Highly recommend him and bay breeze.”
“The tech was professional, knowledgeable, efficient, and on-time! Bay Breeze was recommended to me by several neighbors and I have been pleased with the service.”
“Jason was polite to me and very respectful of my home. He did a check on my furnace in preparation for winter. I would be happy for him to come back the next time I need HVAC service.”
“Excellent ! Always ! Timely, friendly, and very helpful”
“Very prompt and excellent service. Dylan is polite and very good!”
“Always timely, professional, honest, friendly and excellent communication with texting prior to the appointment and providing a picture of the technician!”
“Mom’s air conditioning unit was leaking water. I called Bay Breeze to get it fixed. Within the hour Justin called to come by to fix it. He not only found the cause of the water leak he also replaced the old PVC drain pipe with new and created a better route for drainage. Excellent job!”
“Dylan arrived early and was superb in every respect:professional knowledge, kind, efficient , and helpful.
This is the second time Dylan has done our fall or spring system heat and air conditioning checkup and maintenance. We highly recommend him and look forward to and appreciate his service!!”
“Kevin & Dylan came out same day I called. Gracious, polite & fixed the issue super-fast. Also explained why the problem occurred.
Further, they recommended additional services my units may need soon, but told me to wait to see as they weren't critical right now. Not pushy or upselling at all. And they installed my new thermostat while here.
Their service was so good, I already scheduled my seasonal tune-up with them for next Spring. I've been looking for a new HVAC company to be my go-to for almost 2 years now. A neighbor recommended Bay Breeze & I am grateful they did. Excellent service! Absolutely using again for all my HVAC neededs in the years to come.
Thanks again, Kevin & Dylan!”
“Excellent service. Justin was considerate and efficient. It's a pleasure doing business with Bay Breeze.”
“Prompt service and fixed ! Justin was great.”
“Prompt, professional, experienced technicians diagnosed the issue with our attic fan, replaced it and shared some advice going forward. Fantastic!”
“Prompt, professional, experienced technicians diagnosed the issue with our attic fan, replaced it and shared some advice going forward. Fantastic!”
“Justin is one of the best HVAC technicians I've ever run across. He took his time to completely check over my HVAC system. He's very thorough and also took the time to explain everything. You could sense he's an honest guy who's not trying to convince you to buy things you don't need.”
“Justin arrived right on time and quickly diagnosed the problem. A part had to be ordered which arrived in a week instead of the anticipated 6 weeks. The system is back up and running fine now. I couldn’t have been more pleased with the service especially since another company told me the part was obsolete and a complete HVAC system was recommended”
“Kevin arrived on time and was friendly, professional and efficiently performed the maintenance in our two AC units. Highly recommend Bay Breeze to maintain our HVAC.”
“Great job. Recognized the issue and did what he could to resolve it”
“Great job. Recognized the issue and did what he could to resolve it”
“Kevin has always been great to work with, as all of the staff have been!
We have been with Bay Breeze since its inception and can truly say we have been more than satisfied with their responsiveness and quality of work!”
“Dylan came out Sunday evening and repaired our AC. Dylan was polite, professional and friendly. He did a thorough job, verifying that the system was operating properly before he left. Great experience!”
“BayBreeze was able to come out same day within 2 hours of calling. Justin was very knowledgeable. He looked everything over and explained everything thoroughly, laying out all options to manage the AC issue. Will work with them again and would definitely recommend.”
“As always, Dylan is friendly and professional!!!!”
“Justin is the best! Communication skills were excellent. He diagnosed the problem quickly and fixed it. We’re very happy.”
“Outstanding. Knowledgeable and comprehensive.”
“Kevin, from Bay Breeze, came to diagnose an issue with my outdoor Trane unit. He was prompt, courteous and very knowledgeable. Kevin performed the diagnostic, answered all my questions, and made me feel very confident that the issue was diagnosed and will be repaired correctly. On top of Kevin’s exceptional service, Bay Breeze was able to fit me in the schedule within 24 hours of me contacting them, which was a huge relief given how hot it has been. Now I am looking forward to the actual repair with confidence that it will be done correctly. Kudos to Kevin and the Bay Breeze team for this exceptional service.”
“Both installers were friendly and knowledgeable. They explained what they were going to do and answered all of my nosey questions.”
“Kevin was such a pleasure to work with. He was right on time and knew exactly what to do. The service call was completed quickly and we were up and running quickly. What a pleasure it was to work with Kevin and Bay Breeze Heating and Cooling. They are at the top of my list for our heating and cooling needs!!”
“Kevin came out to service my HVAC unit. He was very good about answering my questions and did a very thorough job checking the system.”
“Excellent service and highly professional, thanks Dylan”
“Excellent service and highly professional, thanks Dylan”
“I had a previous issue and BayBreeze was recommended to us by a neighbor, they did a great job and we knew who to call with a new issue. Staff that I spoke with when I called was very polite and the team who came out was efficient, courteous and explained everything well. I would definitely recommend their service.”
“I had a previous issue and BayBreeze was recommended to us by a neighbor, they did a great job and we knew who to call with a new issue. Staff that I spoke with when I called was very polite and the team who came out was efficient, courteous and explained everything well. I would definitely recommend their service.”
“We needed a whole new HVAC for our home and did our homework contacting 4 companies. Our final decision was to go with Bay Breeze Heating and Cooling. Ryan and Shari were great to work with, answered all of our questions and concerns and provided us with a reasonable and best price. They even provided us with 2 AC portables since the weather temperature was so hot. These portable units made a huge difference in the temperature in our home until the new installation. Dylan, Chris and Dave also did a great job on the installation. They were very professional, knowledgeable, neat and answered all of our questions. We are very happy with the quality and service that we received from Bay Breeze. And they also back up their products and services. Thank you to Ryan, Shari and their team for being amazing!”
“We needed a whole new HVAC for our home and did our homework contacting 4 companies. Our final decision was to go with Bay Breeze Heating and Cooling. Ryan and Shari were great to work with, answered all of our questions and concerns and provided us with a reasonable and best price. They even provided us with 2 AC portables since the weather temperature was so hot. These portable units made a huge difference in the temperature in our home until the new installation. Dylan, Chris and Dave also did a great job on the installation. They were very professional, knowledgeable, neat and answered all of our questions. We are very happy with the quality and service that we received from Bay Breeze. And they also back up their products and services. Thank you to Ryan, Shari and their team for being amazing! 🌟🌟🌟🌟🌟”
“Kevin the tech that you sent to our home is the Best our air conditioning Stop working and Kevin was at our house very quickly fixed the problem and was happy to Help Thank You too Ryan for coming to our rescue Thanks again
!!!”
“Kevin was very friendly and knowledgeable. He identified our AC problem immediately and repaired it quickly. We will be sure to call Bay Breeze in the future.”
“Justin was excellent. Always arrives when he says, professional and polite. Diagnosed the problem and had part to replace.”
“Thanks for the prompt service appointment and expertise in diagnosing the problem with our air conditioner.”
“Thanks for the prompt service appointment and expertise in diagnosing the problem with our air conditioner.”
“I not only want to praise Kevin, but also Ryan. Both gentleman were amazing to work with. Kevin is a very patient man, as he made three trips to my home, but he got the job done. I was originally very upset with Bay Breeze, but with the wonderful customer service Ryan and Kevin gave me, I am MORE than happy and satisfied. I still will recommend Bay Breeze to people as I have for the last two years.
Ryan after he understand my situation he made sure I was going to be up and running. I can not thank him enough. Thank you dear sir!!!!!!!”
“The overall experience with Justin was excellent. He was courteous knowledgeable and most importantly right on time. He performed the work in a reasonable amount of time and I’m very satisfied with every aspect of Baybreeze and their services.”
“Bay Breeze is very professional, from the person answering the phone to the repair tech. Very happy with the service received.”
“Bay Breeze is very professional, from the person answering the phone to the repair tech. Very happy with the service received.”
“Justin was fantastic. He found a problem we've been dealing with for 3 yrs. We are so grateful. We will definitely use your service again. When I talk to Trane again I will tell them how wonderful your company and Justin were. Kevin was wonderful also. They deserve a raise. Thank you Dianna”
“The A/C unit on my 2nd floor stopped working during one of the many 90+ degree heat waves we have had this summer. Bay Breeze was able to send a technician to my home within 24 hours of calling. Justin the technician was prompt, courteous, knowledgeable, and diagnosed and fixed the problem within 30 minutes. Couldn’t be happier with the whole experience!”
“The A/C unit on my 2nd floor stopped working during one of the many 90+ degree heat waves we have had this summer. Bay Breeze was able to send a technician to my home within 24 hours of calling. Justin the technician was prompt, courteous, knowledgeable, and diagnosed and fixed the problem within 30 minutes. Couldn’t be happier with the whole experience!”
“Kevin was a great help! Showed us the issue and helped us out a great deal! Couldn't have asked for better service!”
“Dylan was wonderful! Prompt and very nice. Thank you Dylan!”
“Dylan was wonderful! Prompt and very nice. Thank you Dylan!”
“He was great and came on time knew what was wrong and fixed it. Very courteous”
“He was great and came on time knew what was wrong and fixed it. Very courteous”
“Dylan was helpful and easy to work with”
“Justin was very thorough with the preventive maintenance that he performed. I am very pleased with the service and professionalism of Justin. I also had some questions which he answered that will help me to better take care of the little issues to keep my unit running properly.”
“I had Bay Breeze install a mini split in April, and was so impressed by their customer service, I had them come back and replace my old HVAC with a new Heat Pump. Fair to say I am a customer for life but don’t expect to see them for another 15 + years. To: Shari, Ryan, (especially) Clarence and the rest of the team, THANK YOU for the outstanding work. Brent P”
“I had Bay Breeze install a mini split in April, and was so impressed by their customer service, I had them come back and replace my old HVAC with a new Heat Pump. Fair to say I am a customer for life but don’t expect to see them for another 15 + years. To: Shari, Ryan, (especially) Clarence and the rest of the team, THANK YOU for the outstanding work. Brent P”
“Dylan came out right away at 6:45pm and got our A/C back on in less than an hour.
Thanks so much.”
“Dylan came out right away at 6:45pm and got our A/C back on in less than an hour.
Thanks so much.”
“Kevin was prompt, courteous and knowledgeable. Plus a dog lover!”
“Justin Page texted when arriving, and arrived promptly. He was thorough, checking everything to ensure my AC / heating were in perfect order….He was very personable as well as competent and informative….Excellent service every time!”
“Justin Page texted when arriving, and arrived promptly. He was thorough, checking everything to ensure my AC / heating were in perfect order….He was very personable as well as competent and informative….Excellent service every time!”
“Kevin comes in with a great attitude and is the second time to my home. One for heat and now AC. This company is lucky to have him. Bay Breeze seems to value their workers and it shows. Thank you for getting our unit running how it should.”
“Kevin comes in with a great attitude and is the second time to my home. One for heat and now AC. This company is lucky to have him. Bay Breeze seems to value their workers and it shows. Thank you for getting our unit running how it should.”
“Dylan (and everyone I’ve interacted with at Bay Breeze) was courteous, helpful, jovial, and got the job done quick!”
“Kevin did a great job. Called ahead and arrived as indicated. He was very professional and polite and performed my summer HVAC maintenance quickly.
I appreciate the attention to customer service from Kevin and Bay Breeze.”
“Kevin is a great technician. He’s very thorough and did what needed to be done.”
“Justin is always pleasant and respects your surroundings. I enjoy having the same technician every time I need work or just a service completed. Justin is always on time and calls to inform you of his arrival. He must be a star employee !!”
“The serviceman was polite and was happy to answer questions. He also provided a good explanation of what he was doing to address residue left by Canadian wildfire drift.”
“Justin is very professional, efficient and friendly.”
“Our tech was friendly, knowledgeable and prompt.”
“Our tech was friendly, knowledgeable and prompt.”
“Justine is always efficient and curious. He does a good job.”
“The scheduling was easy and I appreciated the timely reminder. On the service day, Justin texted me with an ETA that was spot on and the entire service call went smoothly. Most importantly, Justin was courteous, professional and worked efficiently, making the overall experience a very positive one. I am glad I have a heating and AC service contract, as it gives such peace of mind and as long as I am treated so well, I’ll remain a very happy customer. Thank you!”
“Dylan was very professional was here on time and started working right away He answered all my questions..”
“Kevin is outstanding in all things: knowledge, professionalism, polite, friendly, prompt, considerate. He absolutely embodies everything Bay Breeze stands for. Wouldn’t use anyone else!”
“Very pleasant, professional. Completed the maintenance checkup within a timely manner, both inside and the outside unit. Left the work area clean when finished”
“Justin was very professional and friendly. Covered his shoes before walking into my home and immediately informed me what he was there to do.
He answered my all my questions and was very pleasant in doing so.
Thank you Justin!!”
“Justin was timely and courteous. He explored the entire cooling system. Everything he found appeared OK. This left nothing except to suspect one of several sensors, all of which were functional at the time. He asked to be called to return when the system was malfunctioning; an honest request I expect to be able to fulfill soon. It‘s frustrating not to be able to resolve the issue at one whack, but that‘s not Justin‘s fault and more economical than just ‘replace everything.‘”
“Great service
Customer friendly
Done quicker than I expected
Great employee attitudes”
“I have used Bay Breeze for many years. I have always been pleased with their service and professionalism. Kevin was here today and checked things and gave me a report.”
“I have been a customer of Bay Breeze ever since I moved to Annapolis 6 years ago. I continue to be extremely pleased with the yearly maintenance plan I have and the service is outstanding!”
“Kevin has been here before and always explains everything and answers my questions. He is very knowledgeable and friendly. I have always had positive experiences with Kevin and Dylan. Bay Breeze has been great to work with including the office.”
“Justin is great! …Professional, knowledgeable, respectful and Courteous.
And air handler is doing great!
Thanks Bay Breeze!😊”
“Kevin was very professional and a nice man! This was an annual check after a brand new install last May. All is well! It is a rainy day and Kevin covered his shoes, on the inside. He even locked my gate in the back yard. Great service tech!”
“On time, very efficient, very knowledgeable, very nice.”
“Dylan did a great job. He was on time and walked me through everything he was doing. He showed me how to clean the filters in the AC units and recommended some great regular maintenance tips. I will be using Bay Breeze again.”
“Dylan was incredibly helpful and courteous.”
“Great job as always. Friendly and professional service”
“Friendly, neat and clean job as always”
“He was most professional, courteous n responded to my questions n concerns. Would definitely recommend Bay Breeze and Justin to my neighbors .”
“Dylan is a true professional. We were not sure if our A/C issue was due to a faulty thermostat or something to do with the A/C unit itself. Dylan brought a replacement thermostat with him just in case. Fortunately the thermostat was working just fine. He diagnosed the problem was with the A/C unit and made the necessary but relatively minor repair. We were scheduled for our Spring check-up on our two systems next week and he completed both inspections while he was here. We continue to be pleased with Bay Breeze Heating and Cooling, Inc. and their technicians, like Dylan, are one of the reasons why.”
“Justin was great, as usual. Quickly found the problem, a blown capacitor. Replaced it and tested the system to ensure no other issues.”
“Found the problem with a tripped something in our old furnace. AC started right up”
“Technician (Dylan Hampshire) was great. Friendly, knowledgeable, and respectful.”
“Kevin is a great guy and very knowledgeable”
“We have been with Bay Breeze for more than 10 years now and have been completely satisfied with their service. Justing has been our service technician for the past several years. Justing calls when he is on the way to the house and shows up on time, all the time. Justin always puts on his shoe covers and alway ask about how the heat pump system is working and if there is anything I need to know about the system. Justin changes the filter and takes the old filter with him, something you would not expect. Justin is alway in a good mood and lets you know what he is doing and has a great attitude. If you need any home services offered by Bay Breeze, I highly recommend this company and if you can get Justin….you are lucky!”
“Service Technician (Justin), came to fix inoperable AC/Heating Unit at my residence. He fixed unit and insured everything was operating correctly before departing. In addition he explained why unit was not functioning correctly.”
“Service Technician (Justin), came to fix inoperable AC/Heating Unit at my residence. He fixed unit and insured everything was operating correctly before departing. In addition he explained why unit was not functioning correctly.”
“Had a 15 minute heads up he was on his way. This is new system that we knew would require a top off of Freon. Checked all other components. Was polite informative and efficient and cleaned up the work area”
“Had a 15 minute heads up he was on his way. This is new system that we knew would require a top off of Freon. Checked all other components. Was polite informative and efficient and cleaned up the work area”
“Dylan did an awesome job. He came for my semi-annual system checkup. He was on time and very professional. Dylan is someone you can feel comfortable with working in your home.
Dylan does a great job and it is nice to have a good tech that lives close by.”
“Kevin has been taking care of our HVAC system for years and never a complaint. Reliable, knowledgeable and friendly.”
“Excellent work and excellent service.by Justin.”
“Excellent work and excellent service.”
“First class work from beginning to end. Shari and the install team really did an excellent job. Honest and very helpful. They know what they are doing. I highly recommend Bay Breeze. Look no further.”
“First class work from beginning to end. Shari and the install team really did an excellent job. Honest and very helpful. They know what they are doing!l. I highly recommend Bay Breeze. Look no further.”
“Kevin is ALWAYS a pleasure to have our service with. He's professional & knowledgeable and takes time to answer our questions and any concerns.
He's an asset to Bay Breeze!”
“Always on time. Totally happy with Kevin’s service.”
“As usual, Kevin was on time, efficient, polite and professional! We appreciate him and your company!!”
“As usual, Kevin was on time, efficient, polite and professional! We appreciate him and your company!!”
“Kevin was great! I appreciate his expertise and knowledge!”
“Justin and the whole Bay Breeze team were fantastic, same as before! Super timely, efficient, honest, and knowledgeable. We are new owners in the Annapolis area and feel so blessed to have connected with Bay Breeze for our HVAC needs!”
“Kevin and his associate deserve outstanding recognition for their performance today. During their biannual service we discovered a black snake in our home which they successfully removed.
Please thank Kevin this is Kevin’s second encounter with a snake at our hose.”
“Kevin Sammons is a tremendous HVAC technician. Very professional. He takes the time to explain, is detailed and thorough. I will continue to use Bay Breeze and Kevin in the future.”
“Dylan was excellent. Well spoken, polite, knowledgeable and friendly.”
“Unit was making a bad noise while in auxiliary heat and Justin figured it out quickly, got the part on order and replaced the motor. Very efficient & very pleasant. Im so glad I made the switch to Bay Breeze last year!”
“Kevin Sammon is the consummate professional. Extremely knowledgeable and took the time to explain things in detail. Highly recommend Kevin and Bay Breeze HVAC !!”
“Kevin is excellent. He is thorough, professional and friendly. We are very pleased with Bay Breeze and Kevin!”
“Always reliable, professional and clean
Highly recommend Bay Breeze Heating and Cooling. Been a happy satisfied loyal customer for over 20 years”
“I have had Bay Breeze servicing my heating/cooling system since I moved to Annapolis 6 years ago. They are excellent! Always do a stellar job!”
“Our technician was very professional and pleasant.”
“Kevin and Justin come highly recommended as professional heating and cooling experts in their field”
“Technician did a great job, friendly professional, courteous, respectful. Highly recommend!”
“Kevin is alway knowledgeable and completes
His work. Any time I need service it done correctly. Thank you baybreeze!!”
“Have used them for years. Great guys and thorough service”
“Testing forms. Please respond when you receive.”
“I’ve used BB twice thus far and find them to be fast, responsive, and reasonable. Tech Justin was professional and respectful. BB employs great humans.”
“Kevin Sammons came on time, and after calling to state when he should arrive. He was totally professional, efficient and polite. Told me when the next maintenance should be scheduled. This was his second time here and was just as professional, efficient, polite and very informative.”
“All thumbs up for Dylan, Clarence and everyone in the office for their prompt and very courteous service! It was an emergency call and I am very grateful for how incredibly well I was treated throughout. As the follow up visit to overhall the furnace was handled with the same degree of professionalism and care, I now consider Bay Breeze my heating and AC company. Thank you, everyone!”
“Justin is wonderful and so efficient, effective and professional. He arrives on time, goes right to work and is friendly and polite. I feel my HVAC system is in good hands when he visits.”
“Excellent service! Arrived early, did a great installation, and great follow up. Very happy with the Bay Breeze team.”
“Dylan did a great job and he was courteous and efficient.”
“Dylan did a good job, was very courteous, asked about the filter and what temperature we preferred to reset the thermostat. Thank you.”
“Very pleasant technicians. Quick to figure out and repair the issue. Would highly recommend.”
“Excellent service. Kevin was on time and performed service efficiently. Great job.”
“We experienced the a friendly professional job from Kevin as usual.”
“It is very reassuring to know that Bay Breeze does an outstanding job of maintaining my heating/cooling system. Justin Long is an excellent technician and the office staff are always pleasant and efficient.”
“We have used BayBreeze the past few years in Odenton..our service technician Justin Page is professional and courteous, he provides great service—we are thankful to have found BayBreeze!”
“Kevin: Professional, extremely knowledgeable in his business and very customer focused.
Thank you!”
“So glad that I signed up with BayBreeze for my heating and Air conditioning installation and maintenance.
Everyone in the business has been a delight to work with and they are so responsive when I have a question.
I request Kevin for my service and he is always easy to work with – is considerate and willing to answer all my dumb
questions ! Bay Breeze was recommended to me by a plumber I use, and it has been wonderful. I definitey
recommend them to everyone.”
“Kevin was on time, informative did the fan replacement quickly and checked and double checked his work. Although he was here to replace a part in the heating system he did check the air conditioning before leaving”
“I got to know about baybreeze HVAC through a referral. I am so glad I called them. Justin the technician was very knowledgeable, patient, took time to explain what he was doing at each point in time in lay man’s term. I would highly recommend them in a heart beat.”
“Kevin has serviced our heat pump for many years and has always, including today, provided excellent service. Kevin is cordial, reliable, informative and just a darn good fellow.”
“Justin Page of Bay Breeze did an EXCELLENT job of accurately diagnosing the defective component’s in our HVAC system and restoring full function to both the A/C and Heating systems. Bay Breeze parts and service fees are reasonable and we highly recommend them for others. We will definitely call on them again, should we need additional service. Thank you Bay Breeze. Paul and Maggie in Edgewater, MD”
“These guys are on top of their game. I set an appointment, got confirmation of that appointment and a call when they were on the way. Tech was very nice and quick to find the issues, he had the parts on the truck, explained the problem, fixed the issue at a fair price. Very easy”
“Scheduled and repaired same day in under 3 hours. Fantastic service. Very satisfied. Dylan is an excellent representative of the company. Bay Breeze will be my company of choice for any and all HVAC issues from this point on. Thank you so very much.”
“Justin did a really great job. Explained what he did when finished. He listened when we told him about other issues we are having. Said he would talk with others in the office as to how to proceed. Bay Breeze is the best.”
“Exceptional service every time! Justin, the technician who provided service, is extremely knowledgeable, efficient and kind. Had our unit up and running again in no time! Would recommend Bay Breeze always!”
“Our outside heat pump unit stopped working on a very hot August afternoon. The Bay Breeze tech, Justin, was at the house the next morning to find out why. He found the problem, a failed capacitor in our 16 year old system, within about 2 minutes of arriving and he had us back up, completely operational, and the full system checked over in a little less than an hour. And that included a trip into the attic. I am/was very impressed!! I’ve been using Bay Breeze for all of my HVAC needs for about 20 years… and this is why.”
“Bay Breeze was able to book an almost immediately appointment. Justin provided prompt and excellent service and repaired the same day. This was a much better alternative than using my warranty company.”
“Was professional & answer all questions”
“We are always super pleased with the service from BayBreeze, and Justin in particular, who has helped us out a few times.. Always prompt, always efficient and really take the time to walk us through the challenges, how is addressing and tips moving forward!”
“Justin was prompt to call back.He is courteous, professional,caring and efficient.”
“Justin arrived and went straight to work. He was very kind, friendly and helpful. He should have 10 star for his assistance and work preformed. He is highly recommended as a professional on all aspects of preforming his job.”
“We have been a customers of BBHC for about four years now. This past Thursday, 7/27 or HVAC cooling stopped working. I called the office Thursday evening and asked for service. It has been extremely hot, hot, hot this past week or so and I know BBHC has probably been very busy. I received an appointment for Saturday. Saturday, Justin Page from BBHAC, showed up and told us right away we would have cooling restored shortly. Sure enough, it was a defective part, Justin replace the part and restored our cooling system. We asked Justin if he could help us with programming the thermostat and he did so willingly and without hesitation, Justin programmed the thermostat and then showed us how to program the thermostat if we needed to in the future. Justin was very patient and made the programming a learning process for us both. Justin was polite and efficient and we have always been very satisfied with BBHAC service Techs since we became customers. I highly recommend BBHAC to anyone who wants expert service and a great customer service as well…Great Job”
“Justin was very prompt and professional. Figured out the problem right away and fixed it. He is excellent and a pleasure to deal with.”
“Quick and efficient.. unit back on line and cooling within 30 minutes of arriving”
“Justin was knowledgeable polite and very thorough. He quickly found and corrected the problem!
A very good company to use!”
“Kevin Sammons did a phenomenal job, low on Freon, and we’ve had nothing but cold air since.”
“Fast diagnosis and repair of broken AC on very short notice. Will keep Bay Breeze at the top of the list for future HVAC repairs and maintenance.”
“We realized the AC unit was making noise and the filter was pretty dirty unfortunately. The system did freeze over I called at 11:30 at night and I had service show up less than 12 hours later. Luckily I was under the 5-year service warranty since I purchased all of my units with this company and the entire service visit was free of charge. I’m just grateful they got out to me so quickly so I wouldn’t have to be hot all weekend long. 👌🙏. A+++ and Justin my technician was absolutely kind and polite.”
“Dylan was prompt, efficient and competent. He did an excellent emergency service call.”
“Proposal process excellent, friendly, honest, transparent about service to be done and issues that could arise. Service date technicians were on time, courteous, and efficient. Very pleased with service.”
“Kevin listened closely to my description of what had been happening with my thermostat and rather than simply replace it, he explored further and discovered the actual problem which did not require replacing the thermostat at all! Excellent work!”
“Repaired on the same day. Bay Breeze and Kevin are the best. Highly recommend.”
“Bay Breeze was by far the most professional and caring of the 14 estimates we had to replace our HVAC system. They went above and beyond to ensure we were comfortable and happy while waiting for our new unit to be installed. Could not be happier with the result.”
“Kevin arrived at my home where both my AC units were not cooling. He assessed the needed repairs and had both systems cooling in less than an hour. Very happy with Bay Breeze customer service and with Kevin’s knowledge and helpfulness to get us “cool” again!”
“Justin is always professional and efficient.”
“Solved the problem quickly. AC works again!”
“Removed the cracked drip pan in the attic. He did a great job for us.”
“I have used BayBreeze for many years. They ar professional, polite, and so accommodating. They are responsive and friendly. I would recommend them to everyone. Thank you once again for helping us out.”
“He was professional, responsive and kind. Arrived quickly and repaired the unit.”
“We have always experienced fast and friendly response to our needs and the technicians are helpful and go beyond by providing knowledgeable results and explanations.”
“Justin is a first class tech, professional, competent, and very polite!”
“Justin is the best! What more is there to say?”
“Kevin did great! He arrived on time and quickly got to work. Diagnosed the problem and informed me someone get back to me with an estimate for the repairs.”
“Dylan was very pleasant and wasted no time.”
“I like using Bay Breeze because the service they give me is like no other. They come to do a service and make sure you are satisfied with what they come to do. I will always call on them to do a job.”
“Friendly service. Fast, in an out. On time. Courteous. Professional.”
“Great experience with Justin from the Bay Breeze team! This company will always have my business.”
“Justin explained clearly what he was doing. He was polite checked the air conditioning thoroughly.”
“Dave and Clarence were great! They got the job done, with hardly any infringement of our daily activities. Nice guys and did a wonderful install! We are enjoying air conditioning during these hot, humid days! Thanks for the wonderful service!”
“This is our second air conditioning installation with Bay Breeze. Dave and Clarence are clearly the A team. They finished the project in a day and a half and provided a helpful system familiarization. There were some structural issues in our home that led to modifications of the installation plan. When the issues were encountered, they were respectful of our wishes and concerns and we are totally satisfied with the results. We would definitely deal with Bay Breeze again.”
“Kevin was kind, professional, and efficient as always. Many thanks!”
“Always great service and polite technicians.”
“Kevin did an excellent job with his cooling inspection on my new heat pump. I asked many questions which he answered fully and professionally. He taught me several things about my system. He was very polite, respectful, and friendly. I would like to have him do my future tune-ups!”
“Efficient and honest reporting of the condition of my AC unit. Very professional!”
“Kevin has been here many times to do maintenance. He is very knowledgeable and pleasant. I can always trust him to do a terrific job!! We think our AC system is working so well thanks to the good care that Kevin takes. Thanks, Kevin and Bay Breeze!”
“Justin was very professional and about business. Came in pit on shoe covers and went straight to work. He was very helpful and explained everything he was doing in great detail. If there was a 10 in performance he would be a 20. Thank you for the services you provide and the caring personnel that make us feel like family.”
“Kevin was professional, accommodating and knowledgeable. And couldn’t be nicer. He explained without hesitation every question I had. He was on-time. The cost was very reasonable. Couldn’t have been a better visit. Bay Breeze has a customer for life!”
“Justin was right on time, efficient, and thorough.”
“Justin contacted me to let me know when he would be at my home. He was right on time. Justin is friendly and thoughtful. If something is amiss he explains it so I could understand.”
“Kevin did a great job. He called ahead to let me know what time he was arriving and he did my heat pump maintenance in professional and friendly manner. I love Bay Breeze!”
“Wonderful, knowledgeable technician.”
“Dylan arrived on time and went right to work. The job was to find and repair a leak in a split system. In a short time the system was evaluated and the leak was found and repaired. We are very pleased. I have been using Bay Breeze for several years now, for both repairs and installing new split systems. Thank you Dylan, keep up the good work.”
“On time, courteous, and nice to know my heating/AC system is in good shape.”
“Just want to thank Shari for coming out and reviewing papers for installation of HVAC system. She is a wonderful asset and was great explaining systems etc. Thank you for a great employee to deal with customers. Kevin also came to check our system for loudness when fan comes on. Explained how things operate with new system and we are grateful for all his knowledge and sharing his wonderful personality. Keep up the good work with great employees.”
“Kevin was excellent, knowledgeable, efficient, courteous, and friendly. We could not have asked for better service.”
“Great service. Great company. Great employees. Bay Breeze is a wonderful company to work with. We had them install a new system in our home and the work was exceptional.”
“We’ve had Bay Breeze service our HVAC unit for many years. It’s rare to experience satisfaction with a contractor over such a long period of time. We must also compliment your technician, Kevin. He is professional and has great communication skills. Helpful in many ways. Thank you.”
“Bay Breeze always arrives between the hours scheduled. Dylan who performed the biannual preventive maintenance check on my HVAC was friendly and professional. I can’t recommend Bay Breeze enough.”
“You’re my go-to for HVAC needs, always solve or fix my problems.”
“Kevin has been to our home many times over the last 12 years we have lived here. He is a joy to talk to and always has a smile, knowledge and thoughtfulness for your customers. We appreciate what he does and the service that your company provides. We have been extremely pleased with the new whole house system you recently installed. And we are also pleased with the lower of our electric bill when you replaced our old system from 1988 that has been remodeled several times.”
“Dylan checked our system and was very professional. Thanks.”
“Kevin is professional and very competent. He is a pleasure to have working on my heat pump. Office was easy to work with as well.”
“Always on time and professional and friendly.”
“Bay Breeze has helped us so much with repairs of our air conditioning. Especially their technician Dylan H. They have been wonderful in fitting us in, in a timely manner.”
“The installation was done very professionally. We are very happy with everything. Thank you very much!”
“Dylan was professional and was detailed when performing our spring maintenance.”
“I was very pleased with the service I received from Dylan Hampshire. He was polite, explained the things that he did and what I needed to attend to. He had to put refrigerant in unit. He was very professional, courteous, and I appreciate his help setting my thermostat for the summer months! He is a great asset to Bay Breeze.”
“Kevin is very nice, polite and knowledgeable.”
“From the initial call for service, communication with all personnel at Bay Breeze was exemplary. Our service technician, Kevin Sammons was professional, knowledgeable and expedient. He is an exceptional service tech, he did an excellent job and explained all the processes to us. We will definitely be using Bay Breeze again!”
“Dylan was friendly, professional, knowledgeable and thorough. Another outstanding service call from Bay Breeze!”
“Kevin did a great job of checking over my HVAC systems and provided me with insight as to what I should look for over the summer regarding my older unit.”
“Clarence and Dave installed our new system on 3/28 and were wonderful. They arrived on time and put shoe booties on before coming into house and then were meticulous being sure every was picked up and nothing left around. We were walked through new programmable thermostat and new system. Also they raised our system to 2 cinder blocks high off ground in case we were to get high snow. Very respectful and friendly. I can see why they are valued employees.”
“Bay Breeze is #1. Whether it’s a new installation, repair or maintenance, they are wonderful! My favorite tech is Kevin, and I’ve never had a visit that I was disappointed with. Professional, timely, knowledgeable, and fair pricing.”
“Dylan was great. Very professional and polite.”
“Kevin is excellent, professional and knowledgeable.”
“Kevin has been doing our maintenance service with Bay Breeze for at least five years. He is trustworthy, professional and knowledgeable.”
“On time…
Knowledgeable…
Knew what he was talking about!”
“Kevin has been great. He came prepared and remembered the history of our unit. And he’s very considerate of customers as he arrived wearing a mask after being sick a few days prior.”
“As I have reviewed at least 3x before, Kevin was excellent”
“Kevin was great – professional, yet personable! He took a look at the inside and outside units, then quickly identified the problem (a dead capacitor on the compressor coil unit). He replaced the part and ran a check to make sure there were no other underlying problems. Everything is back in working order – just in time for our family to visit! Thanks, Kevin!”
“Honest, reliable, on-time, efficient, courteous, and very professional. Excellent customer service too!”
“Justin is always great, professional and knowledgeable!”
“Professional, accommodating, and personal. Couldn’t have asked for more.”
“Our AC stopped working and Bay Breeze was recommended by a neighbor. I was able to secure an appointment quickly and the office staff was pleasant to speak with and able to answer all of my questions. Justin, our technician, was polite, knowledgeable, quickly and cleanly resolving the issue. I would definitely recommend them to a friend.”
“Justin was personable, efficient, and knowledgeable. Thank you!”
“The tech was competent and quickly found he bad capacitor. Then he did a service on our other unit, which had a blocked condensate drain line.”
“This was the second time I used you all and once again delivered great service! Justin came to my home last time and is still very professional and totally honest. He answered every question I had!”
“I think Justin is a trustworthy professional who is very knowledgeable and efficient. He is a valuable employee to Bay Breeze.”
“Very nice and educated me on my system.”
“Excellent service all around, from Terry who took my call and set up the appointment to the repairman, Justin, and his assistant, everyone was so courteous and reassuring! I am very grateful for the way things were handled promptly and efficiently and the work well done, especially as this was an emergency call!”
The team at Bay Breeze is great! I’ve been happy with how quickly they’ve worked me into their schedule at the last minute and service both times I’ve had issues with my AC!
Kevin was extremely polite and professional……
Always a pleasure to see Kevin at our door when we are having problems. We have had nothing but excellent service from him. He is extremely smart and has always fixed our problems his first time out. He also does our Spring and fall furnace/AC tune ups. Thanks Kevin.
“Awesome people! Came out as soon as they could even though this wasn’t an emergency. Kevin was so nice. We will be repeat customers 100%”
– Elizabeth K.
“Bay Breeze fit us in same day for a leaking unit. They were professional, on time, quick, and extremely helpful. Our tech was Kevin and he was THE BEST. He was so friendly and knowledgeable. We will definitely be calling them for all of our HVAC needs in the future. We had a great experience!”
– Liz C.
“Justin was on time, courteous and very competent (based on his two visits). First visit was to diagnose. Second visit was to install back ordered A/C air blower.
Have been using Bay Breeze for near 25 years. Their tech quality is very consistent and prices are fair (not the cheapest but not the most expensive). In my opinion, Bay Breeze has a great balance between cost of service and quality of service.
Giving Bay Breeze/Justin my highest recommendation.”
– Kevin H.
“Great job they were quick and efficient”
– Allen K.
“We managed to get an appt the same week for no AC. Tech has the part and got us up and running during his visit. So grateful.”
– Susan H.
“Justin is the man! Very satisfied with the service. Highly recommend.”
– Mark S.
“We are very, very pleased with the installation crew and the result of having a new system installed for our home. Bay Breeze has been our go to service provider for almost 15 years. They have always been there when we needed them and for our maintenance needs. And now for our system replacement. The installation crew that you have was wonderful. We would like to thank all your personnel for the service provided for all these years. We recommend Bay Breeze to all our neighbors and friends and have for years. Thank you.”
– Skip B.
“Received several reminders as the appointment drew near. Justin was, as always, friendly and professional. I asked about a service plan. He was fully prepared with information and a means to purchase it on the premises.”
– Carolyn C.
“Your technician was prompt and professional. He explained everything he did for my spring check up.”
– Marlene S.
“Kevin is super friendly and very knowledgeable. In and out in 10 minutes, problem solved 100%.”
– Matthew K.
“Excellent customer service. Kevin was the best. I’m so happy. Thank you”
– Katie M.
“Every interaction with your employees is great.”
– Evan M.
“Kevin is always cheerful and efficient.”
– Joan Marie S.
“Clarence and Dave are both wonderful technicians. We have used them for multiple jobs and would happily use them again.”
– Matt D.
“Justin was exceptional! He is very knowledgeable, thorough and friendly. Always a pleasure when he comes over to service our HVAC systems.”
– Ahmed M.
“Quick and professional what more can you ask for.”
– Sean C.
“Every time I’ve had a tech come out they were very friendly and knowledgeable. 10/10 would recommend to everyone.”
– Evan M.
“We needed an HVAC system for our house. Since it is a major expense we interviewed a few companies. Bay Breeze won our confidence and did a spectacular job. They are first class and the best of the best! Customer service is top notch. No matter what you may need for your home look no further than these guys! Price was competitive and service was outstanding! On a scan of 1-10 they are easily an 11!”
– Sharon G.
“The Technician was professional, friendly, and kind to answer my numerous questions. The work was completed as specified Thank you.”
– Deb C.
“Good job. Justin is a credit to your business”
– ron w.
“Dave, Clarence, and Chris were very professional and punctual. They installed my new HVAC system to the highest standard. Great job.”
– Karen L.
“Can’t beat that prompt reliable service. I wish it were the case for everyone.”
– Chris B.
“I called late Saturday. Justin Page (technician) Arrived about an hour after my call. He rapidly diagnosed the problem and made the repair. Very efficient, clear and concise!”
– Frank W.
“Clarence was great. He made sure the system was up and running and even checked the next day to ensure all was good”
– Gary K.
“The men that installed my furnace were very friendly. They answered all of my questions. Explained how the furnace worked, the differences between the old one and the new one. They showed me the filter chamber and told me what size to get. They were very timely and completed the installation in great time. They were awesome.”
– Brenda S.
“Even though the furnace was not repaired today. Justin was very helpful in explaining the issues. I hope he returns to complete the repair”
– Brenda S.
“Kevin was very knowledgeable and took care of my furnace very fast.
I will definitely use them again.”
– Bob M.
“Kevin is the best! Always use Baybreeze, have used them for over 15 years, my furnace has been as happy with them as I have. Always shows up as scheduled, cleans up prior to leaving, explains what’s happening and what will happen. Thank you Ryan Karen and Terry for always being there.”
– Jeffrey B.
“Very helpful and did not leave until he was sure I was satisfied. Polite and explained everything. Gave good recommendations on improvements.”
– Derek S.
“The technician was professional and forthright about the problems. He solved the problems. Thank you!”
– Otis S.
“Very pleased with the 2 technicians who installed our new water heater. They were on time and worked diligently. They clearly knew what they were doing. Their experience showed!”
– Donna M.
“I was worked into your very busy schedule a technician found the problem and ordered the part very satisfied with the outcome”
– Paul M.
“Kevin was informative, timely, polite, excellent. Thank you.”
– Walter B.
“The Whole Bay Breeze team is Awesome! Starting with the ladies in the office running the show and knowing their stuff to Shari coming out to my house and reviewing my situation and showing me and explaining in detail their equipment they supply and answered all my questions. She was very professional and knowledgeable and a delight to talk to. Very down to earth. Dave, Clarence and Chris came out to replace my boiler furnace and ac unit. They were simply Great! So friendly, knowledgeable and experienced. They make a great team and work so fast. I was very impressed how they focus on detail. Ryan and his whole team are a rare gem. They work so well together and get the job done. They are wonderful, friendly and experienced people. It’s a breath of fresh air these days getting this kind of service. The team definitely will get the job right and do it with a smile.”
– Ruth S.
“Our technician Justin was knowledgeable and thorough, we highly recommend!!”
– Matthew H.
“Bay Breeze is top notch – Installations, Repairs, Maintenance, Service Calls!
Owner, Technicians (Kevin), Office Staff (Karen) are all wonderful to deal with! Professional, knowledgeable, friendly, on time, instant response for emergencies – what more could a customer hope for!”
– Bev B.
“Technician Kevin Sammons provided excellent technical and customer service. He was on time, courteous and had terrific troubleshooting skills. Because of Kevin, I’ll recommend my friends, co-workers and relatives to utilize Bay Breeze Heating and Cooling. Thank you.”
– Tony L.
“I have been a customer of Bay Breeze for 21+ years and have never had a disagreeable experience. This company cares for its customers and strives to always do better. Their professional rapport cannot be overstated and because they make their results personal, the customer always benefits. Highest regards to all Bay Breeze employees and please know how appreciated you are. Thank you!”
– Mary G.
“Kevin came out to do a leak test on our split system installed a couple years ago by Bay Breeze. Kevin is very knowledgeable and answered all of my questions. (I have a lot of questions) He quickly went thru the system and found the leak. He then explained what was going to happen next with the repair. I am now waiting on the next step in getting this resolved. Thanks again Kevin, always a pleasure.”
– Joseph D.
“Shari explained everything and answered all of my questions. Dave and Clarence were very professional, skilled, and knowledgeable with the whole installation process. They seamlessly removed the old system and interfaced the new system to the existing duct work. They fully tested the system and trained us on the new thermostat. I highly recommend Bay Breeze if you have an older system that needs replaced or just a service call.”
– Mark D.
“Justine was great. Very competent and courteous.”
– Jim H.
“Very friendly experience! I would highly recommend to anyone that needs AC service!”
– Armin D.
“Great job! Arrived at set time. Polite, considerate of home and wore a mask. Kevin is wonderful! Thanks!!”
– Lori C.
“Service was scheduled quickly and fixed the issue. First time using Bay Breeze. Very professional and will be scheduling my annual maintenance with them moving forward!”
– Heather M.
“Bay Breeze is always wonderful to work with!! From scheduling with Karen, estimates by Shari and installation by Chris all interactions were positive and professional!! We are happy with have Bay Breeze to provide us with maintenance and installation when needed!!”
– Lisa G.
“Quick, professional, and reasonable! Chris is a great technician”
– Renee R.
“Kevin was polite, respectful and very knowledgeable. It was a pleasure to have him in our home.”
– MICHAEL P.
“Identified problem quickly and made repair. Thankful that I was able to get service within 1 day of my request during a busy season.”
– Jay C.
“The best HVAC Company by a million miles. Honest, always on time, great work and reasonable price! We have used them for a couple years now and on a scale of 1-10 they are an 11!”
– Sharon F.
“I called Bay Breeze to replace the air conditioning system in our older house because they have provided great service for us in our last two homes. They did not disappoint! The entire process from proposal to follow up has been outstanding. Shari started the process by inspecting our existing ductwork and units assessing our needs. She called in the owner, Ryan, for help in coming up with two innovative solutions and then priced them and gave me options to choose from.
The installation crew, David, Clarence, and Ethan arrived ready to work at the scheduled time and completed the work very professionally. They were very friendly and worked with me to customize the placement of the new ducts and units. The entire process could not have gone smoother. And to top it off we are VERY pleased with the comfort the variable speed Trane compressor and air handler provide. It is beyond my expectations.
I highly recommend Bay Breeze.”
– John B.
“Chris was great. Great service from receptionist to him.”
– Andrew J.
“My AC quit working during the height of the 2021 heatwave. I called not expecting anyone to be able to come for a week or more, but they sent out a technician the same day to look at it. Justin was GREAT! Super friendly, professional, and knowledgeable. I couldn’t be happier with the customer service. Thank you Bay Breeze!”
– DeEtte L.
“Justin was awesome. Came out same day and the price was reasonable. Highly recommend.”
– Tyler H.
“Knowledgeable helpful and great overall service”
– Ryan t.
“Justin was polite, efficient, and helpful. He was very professional.”
– Nola W.
“Chris and Kevin did an amazing job! I thought I needed a new unit, but they were able to fix everything and save me thousands. I can’t recommend them enough! Shirley the sales rep was very honest and made sure I was taken care of. A great group to work with.”
– Sam E.
“Chris was great, checked the unit and identified any occurring issues. Highly recommended”
– Huss E.
“From the initial call to the work, experience was great. The fact you all were able to help me the same day was unexpected and appreciated. Kevin was my technician and he was great. Very kind and courteous. Walked me through the issue, fixing it. And all is well. Thanks for everything”
– Forrest C.
“Justin was on time, polite, and answered all of our questions. Very satisfied with Bay Breeze!”
– Jill S.
Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze HVAC on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.
– Alan H.
Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!
– Sean J.
My situation was handled professionally and expeditiously and I couldnt be more impressed and pleased. BGEHOME and My home warranty company were less than accomadating and I truly appreciate the urgency in resolving the issue.
– A.M.
Justin was timely and diagnosed problem quickly. Plus worked out in the rain most of the time. Super nice and highly recommend.
John B.
“Justin was timely and diagnosed problem quickly. Plus worked out in the rain most of the time. Super nice and highly recommend.”
– John B.
“Your technicians are always polite and professional”
– Kirk H.
“Our Air conditioner stopped working on a Sunday on one of the hottest days we have had this year. I called Bay Breeze hvac on Monday morning and they had a tech there just after 12 pm. The tech’s name was Kevin and he was very polite and efficient. He went straight to the problem and found a bad capacitor. Our AC unit is old and I was expecting the worse. I am happy to say that it is back up and running. I highly recommend Bay Breeze.”
– Alan H.
“Called them in the morning as my AC was out all day the previous day. Was able to send out a tech Kevin the same day to fix our air conditioning on a hot day. Appreciate your service!”
– Sean J.
“My situation was handled professionally and quickly and I couldn’t be more impressed and pleased. My home warranty company were less than accommodating and I truly appreciate the urgency in resolving the issue.”
– A M.
I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.
“I give this organization the highest ratings possible. Not only are they skilled and gifted in what they do, their attention to customer satisfaction is beyond measure. I speak as someone with many many years of making important business decisions. During this pandemic season so many companies have placed more emphasis on making a dollar. They demonstrated to me that they are an organization that places quality service, trust and long term relationships as a priority.”
– Delores L.
“Chris was very professional and thoroughly explained what the plan covers and explained everything he did”
– Mary H.
“We had to replace our eighteen year old unit. Shari was very helpful in the selection of our unit. l had to say that she was more informative and knowledgeable than the competitor's salesman. l also looked at their ratings and they were excellent. l highly recommended Bay Breeze.”
– Edgar P.
“On time, professional, and courteous service. Technician was efficient and observed health and safety protocols. Great experience!”
– Natalie P.
“Great service! Had a major repair and the technician was outstanding. Highly recommended.”
– Joseph K.
“Justin was prompt, courteous, and very professional. He identified and explained the issue and was able to complete the repair within an hour.”
– Michael S.
“Kevin was friendly, thorough, and efficient.”
– Glenn A.
“We had a complicated HVAC problem. Bay Breeze came up with an easy solution. They ordered the parts. Kevin did the install. (He called arriving which is always a help.) He asked me exactly where I’d like to place the temperature sensor so it wouldn’t interfere with decorating or stick out like a sore thumb. He showed me how to use the system. Terry in the office was a big help too.”
– Melissa S.
“You guys were wonderful working with us taking our air units out so the pavers could level the ground set stone down and then you guys came back and hooked us back up. You were great with scheduling around all that and the rain. Your company is top notch and that's why we've been with you for many years.”
– Carrie R.
“Justin is pleasant, very skilled and thorough.”
– Mark (Owner) M.
“As usual Jason was very professional polite and efficient!”
– Bob F.
“Kevin was great, he explained everything very well and gave some appreciated suggestions for future work on our system.”
– Jered P.
“Chris was great. Professional and answered all our questions thoroughly”
– Betty D.
“Love the text prior to the tech’s arrival with a picture.”
– Barbara G.
“Excellent workmanship so far, looking forward to warm weather so project can be completed!”
– Lawrence F.
“Always a pleasure working with Justin. Very professional and kind and knowledgeable. Love getting the texts from Bay Breeze with arrival times and confirmation of date. Great company to work with – Thank you!”
– Lisa E.
“On time and efficient as always with my annual servicing”
– Barbara L.
“Dave and Ethan did a great job. We love our new Mitsubishi mini-split.”
– Denise C.
“Justin Page was great as was the back office representative I spoke with. Justin was able to come out same day and gave me an honest and thorough assessment of my gas furnace. I will be using Bay Breeze HVAC again.”
– Josh B.
“Thank you to Dave and Ethan for a great job installing my new Trane heat pump. They made it look easy, I'm sure it wasn't. Also, thank you to Shari for arranging financing and quick installation after the old unit died on the coldest week of the year.”
– Eric K.
“Wonderful experience. Both gentlemen were professional and personable. Job was done quickly & efficiently.
Thank you Bay Breeze!”
– Kelly C.
“Our rental properties always use bay breeze they are very honest reliable great service kind”
– Renee L.
“Excellent work. He arrived within a couple of hours after my call and immediately dealt with my problem.”
– Brigid H.
“Justin Page did a great job. He is knowledgeable, polite, well spoken and courteous.”
– Robert V.
“Wonderful service. Fast, effective, solved problem + was super helpful with instructions + tips (serviced by Chris Kitner). Highly recommend”
– Andrea M.
“Excellent, honest, experienced technician.
I will always call Bay Breeze
Very satisfied, even ecstatic, because another company yesterday told me I need to replace it for $5800.
This is an honest company!”
– Jennifer B.
“Justin is very knowledgeable and professional. He made every effort to get my system fixed, including having to leave and bring back another part. I am a repeat customer and have had Justin work on my system in the past. I have always been very impressed with him and the service. Thanks so much.”
– Cathy M.
“Was very pleased with his pleasant personality and workmanship. Completely satisfied with service performed.”
– Orlando I.
“Justin was great. He was knowledgeable and helpful.”
– Joseph A.
“Always a great company and employees to deal with”
– Lori H.
“I highly recommend this company based on my experience with the original installation and today’s service call. In short, they are great at what they do. Exceptional service.”
– Beth S.
“Chris was on time, was masked and explained what he was doing before and after he repaired our furnace. We were very pleased with his work.”
– Jim B.
“Chris was on time, easy to schedule and completed the service in record time. We have our hvac system on a maintenance plan with bay breeze, they check it twice a year, summer / winter, ever since the system has run perfectly! Thanks”
– Dan W.
“Always a great experience. Everyone is very knowledgeable”
– Lori H.
“Chris is a fantastic technician! Incredibly knowledgeable and courteous. All of my service calls with Bay Breeze have been top notch!”
– Matt m.
“Justin is always very polite and trustworthy.”
– Patricia K.
“Kevin was great, as usual. He provided thorough, timely and courteous service.”
– Donna D.
“Technicians arrived on time as scheduled and came wearing the required masks!! Clarence and Ethan were extremely knowledgeable regarding the installation and controls pertaining to the new humidifier. Excellent job as usual!! Thanks”
– Greg F.
“Our Technician Kevin is simply the best. He is methodical, efficient, and courteous.”
– Ohene G.
“We have a two zone house and had to replace one entire zone. We also had air scrubbers installed. Shari did a great job explaining our options and pricing and the pros and cons between our choices. Clarence, Dave and Ethan arrived on time and got the whole job done in one day. The interior and exterior works area were spotless. You would never have known the amount of work that was done! The icing on the cake is that the company participates in a home improvement program through Wells Fargo. Shari handled the application and approval process quickly and we got great financing! There was also great post installation follow up by Shari. Thanks Bay Breeze!”
– Gina M.
“Prompt professional friendly service , efficient troubleshooting, parts on hand. Good communicator, explained everything. Completely satisfied, highly recommend”
– Michael B.
“From the initial eval and suggestions made by Shari until the installation by Dave, Clarence and Ethan, total satisfaction. Shari outlined the entire process, cost, collaboration with electric company . Installation went efficiently, they cleaned up perfect ,all in one day. Shari stopped by after a couple of weeks to see how things were going and hand delivered the warranties. Done and done! Very happy and comfortable with new mini splits.”
– Bev M.
“Kevin is the man. He’s always incredibly professional and friendly. He represents Bay Breeze in a way that makes us happy to share our experiences with friends and family. Thanks!”
– Ronnie H.
“BayBreeze responded to my emergency call promptly and Justin arrived to check the HVAC unit ASAP. He is a courteous, knowledge professional.”
– Julie B.
“Kevin is always prompt and courteous. He diagnosed and repaired the issue with the HVAC unit within a matter of minutes.”
– Julie B.
“Among other Technitian’s, we have know Kevin since before his daughter was born. Ugh, she’s now 9 years old. Kevin’s great. We love Bay Breeze!!”
– Cory B.
“Service today was professionally done ✅. Justin is an excellent tech with good interpersonal skills. We’ve had Bay Breeze service since the late 1990s and every maintenance or repair done with total satisfaction. Thank you for the Last 22 years service and courtesies.”
– Michael A.
“Kevin comes out every year to do maintenance he’s friendly, knowledgeable a great representative for Bay Breeze.”
– Jason G.
“I am very pleased with the service provided by Bay Breeze. As a senior citizen, living on a fixed income, it is most reassuring to know that my heating/cooling needs are taken care of and that I have a company and a technician I can depend on!”
– Charlene L.
“I became a Bay Breeze customer about 2 years ago after poor/dishonest service from another local company. Bay Breeze is wonderful in every way. I especially love that the same technician (Justin P.) conducts my services. Justin is friendly, knowledgeable, patient, empathetic, honest, and a great communicator. I’m so happy that I’ve found a trustworthy and customer-focused company. I highly recommend Bay Breeze and Justin!”
– Nicole O.
“Outstanding, professional service by everyone at Baybreeze.”
– Deborah B.
“Kevin is very thorough with our semi annual maintenance checks. We have been with Bay Breeze for many years with our commercial building.
He is professional, friendly and polite. I highly recommend him as well as the company.”
– Susan P.
“Kevin and his co-worker was prompt and efficient.”
– PAULA R.
“Justin and Kevin are prompt, courteous, and professional.”
– Julie B.
“Everything was straightforward to get a technician to our home when our heat stopped working. Technician Justin Page was super professional and informative and made sure everything was taken care of.”
– Lana H.
“Our service technician Justin was very helpful, professional and courteous. We've always used Bay Breeze because of his professional service.”
– Scott P.
“Professional, prompt and reliable company and staff.”
– Bridgette H.
“Great experience. Tech was very professional he called before arriving as promised. I had the ability to track his arrival time via a link texted to me. The quote matched the final bill no surprises. Payment was handled onsite via credit card which is very convenient. Thank you Bay Breeze you are now my go to HVAC company.”
– Eric K.
“Kevin is our go to technician from Bay Breeze. Today he performed maintenance on my Mitsubishi unit and new gas furnace that was installed by Bay Breeze. We believe routine maintenance is important and Bay Breeze always comes through for us.”
– Richard L.
“Great Rep.! Justin always does a thorough job & is pleasant & respectful… Thanks for your help!!”
– Heide H.
“Courtesy and competence!
Bay Breeze wins 5 stars for customer service from Shari who provided the estimate, completed the sale, and then came the day of installation to be sure that all was going well and was up to my expectations. The installation team was professional, prompt, and efficient. I can’t say enough.”
– Sheila M.
“Professional, knowledgeable, safety conscious in these trying times and flexible and cognizant if our time. Excellent work, personable staff.”
– Mike P.
“Justin always does a great job with winter and summer servicing. A pleasure to have him in our home.”
– S H.
“Kevin is the perfect example of a technician. He is thorough, knowledgeable and helpful.”
– Reid S.
“I have used Bay Breeze for years. All of their technicians have always been knowledgeable and thorough. When something was wrong they have always explained the issue in a way that I could understand and felt comfortable with their recommendations. I have used them in a condo, townhouse, single family and a commercial setting. Never disappointed!”
– Erin M.
“Excellent work. Great diagnostics, presented me with several options, completed the repair work quickly. Great service.”
– Rob F.
“Fast response, so grateful for that. I had water on my floor and couldn’t run my A/C. Thank you
Polite and efficient tech.”
– Kathy C.
“Kevin Sammons was terrific. Very thorough and knowledgeable. He is a consummate professional.”
– Mike T.
“I got 4 estimates and was most impressed with Bay Breeze. They shared a lot of information and offered a reasonable price. As a single, female homeowner, contractors often think they can over charge and offer next to no details. Not the case with Bay Breeze. Estimator took many measurements to size unit correctly and explained why oversizing a unit can be as ineffective as under sizing. Work was completed as and when promised. Unit works like a charm. No mess and no hassles.”
– Patricia W.
“Great job by both technicians. Kevin and Justin were very cordial and courteous the whole time. They took the time to explain the issue and gave valuable solutions to help with the problem. Great service as always.”
– Hugh T.
“Justin was great. On time. Took care of everything Communicated in a clear way. Highly recommend.”
– Kellie R.
“Justin Page was extremely polite, professional, punctual, and helpful. He was able to figure out the problem, fix it, and explain what he did and why he did it.”
– Ken A.
“I am very happy with your techs, I am just not happy with the climate master units that came with my house. You guys have done everything possible to help get these units on the road to recovery. Thank you. I hope I can get the one unit replaced before the winter.”
– Reid S.
“Thank you for quick response!
Chris was great! He was very knowledgeable & friendly. Quickly identified the problem & resolved.
Appreciate integrity of your company,”
– Rosanne J.
“Great Experience very quick and answered all my questions. I highly recommend Bay Breeze.”
– Julie G.
“Earlier this year I decided to relinquish my previous HVAC company from servicing my unit because of various reasons. So I went onto Trane’s website to find another company and based on the needs of my unit Bay Breeze fit the bill. I called hoping they serviced my area and was pleasantly surprised when they said YES. They assisted me with information to transfer my warranty and I started my service contract.
Bay Breeze was able to get my unit service promptly. Chris Kitzer my home’s technician is very thorough and explains everything to keep my home cooled in the summer and warmed in the winter.
Thank you Bay Breeze for your professionalisms, promptness to your customer needs and providing information to keep my home comfortable.
By the way, I tell my Mom about your service all the time because she has the same company I relinquished from. She’s kinda jealous, hope you can service her unit in the coming future.”
– Bridgette H.
“Justin was very professional and helpful with getting our AC up and running again. Highly recommended and will let others know about the great service from Bay Breeze.”
– Scott P.
“Justin was great. Knowledgeable and very helpful. Thanks Justin”
– James S.
“It is always a pleasure to have Bay Breeze come by and inspect my air conditioner. Justin has been my service provider for years now and I trust him completely.”
– Flo O.
“Bay Breeze has continually provided timely, excellent service. They been servicing our family’s HVAC since the late 1990s and I can’t say enough about we appreciate them. Good contractors are difficult to find and we value their professionalism.”
– Michael A.
“Justin was timely, friendly, and fast. He wore a mask 100% of the time he was inside my house. Was knowledgeable and explained what he was doing. Would recommend to a friend.”
– Carolyn E.
“Technician was very nice. He found the problem quickly and repaired the issue. Wore his mask and shoe covers.”
– Judith M.
“Excellent, professional service by Jason!”
– Edwarf R.
“Great job and very professional service. On time and took the time to go over everything before and after service.”
– Karen G.
“Shari (specialist) along with David and Clarence (Heating and Cooling) technicians were outstanding. All of them were professional, knowledgeable and courteous. I would recommend these folks and this Heating and Cooling company to my neighbors.”
– Robert P.
“They were able to get me scheduled very quickly, and the service technician was knowledgeable, friendly, professional and safe! Thank you!!”
– Jacqueline G.
“Great Experience very quick and answered all my questions. I highly recommend Bay Breeze.”
– Julie G.
“As always, Kevin was courteous, professional, and thorough. We know our heating and cooling is in good hands with his expertise.”
– Brian G.
“Clarence is very polite and professional. Answered all of my questions and did an outstanding job!!!”
– Amy M.
“Justin was on time, professional, courteous and thorough. Very happy all around.”
– Robert B.
“Chris was great, thorough and timely. Found the problem right off and even had the part on the truck.We are grateful to have A/C to sleep in comfort! Thanks so much, Mike & Liz Stapf Arnold MD”
– Mike S.
“Chris was amazing, polite, and fair. Gave it to me straight and I appreciate that. His service made Bay Breeze my new go to company. I will be referring him if anyone asks.”
– Erica K.
“They were here before nine and were done by 11:30 very professional.”
– John T.
“Justin was great. Diagnosed and fixed and showed me what to do if this happens again. Very satisfied”
– Ursula S.
“Such nice people to deal with!! And do knowledgeable”
– Billie S.
“Out tech Clarence was great, extremely knowledgeable.
Thanks”
– Michael I.
“Kevin has been to house before and is always pleasant and cheerful”
– Karl U.
“Kevin is excellent. Extremely helpful efficient and knowledgeable.”
– Herb O.
“Service on 6/13/2020:Chris did a great job of explaining all that he did and keeping me advised of the replacement part process.”
– William D.
“Fast, effective maintenance. Much better experience than the name brand HVAC companies. I know who I’ll be calling next time.”
– Sam E.
“Chris was the model of efficiency. Arrived early, got right to task at hand, professional and cordial. A great rep for Bay Breeze!”
– Darrell K.
“Bay Breeze, and particularly Justin, has been up keeping my heating/cooling system the entire time I have lived in Heritage Harbour. I couldn’t be happier with the service I am provided!”
– Charlene E.
“Chris was very helpful and he waited until the air started blowing to be satisfied. He even showed me how to set the thermostat. He was courteous and friendly.”
– Nola W.
“Chris was very friendly and knowledgeable. Kept us informed every step of the way. I would definitely recommend Chris and Bay Breeze HVAC for friends and family in the future!”
– Cassidy D.
“Response time was fabulous. Kevin was awesome and quickly addressed and fixed the issue.”
– Patrick S.
“Such a great technician…
Friendly, respectful &
He answers all my questions!
Keep him employed please! ”
– Heide H.
“Kevin our service tech is always conscientious and thorough when servicing our HVAC system.”
– Adria S.
“Bay Breeze is a company that is built on quality. Justin, our tech is always polite, and efficient, and capable. We have been using them since we built our house 14 years ago. I would not even think to use some one else”
– Molly F.
“Chris was excellent. He was polite , friendly, and answered all my questions. Turned off lights in basement when he left. ”
– Suzanne H.
“Kevin has been our service technician for many years. He is always on-time, polite, and very knowledgeable. This visit was routine. He did the Spring service on our Mitsubishi unit and also checked our new Trane air-conditioning unit to make sure the coolant levels were correct heading into the warmer weather as the A/C unit was installed in cooler weather.”
– Richard L.
“Called and I got service the same day. My home is cooling now, Awesome!”
– Gerard L.
“Shari provided a thorough explanation and demonstrated vast knowledge of the HVAC systems during our decision making process. Once we decided to use Bay Breeze, Ethan, Clarence & Dave were fantastic during the installation. They were prompt, efficient, considerate, and professional. We highly recommend Bay Breeze.”
– Alan J.
“Excellent service. The technicians Chris was very professional and knowledgeable. Overall great service and responsiveness.”
– Lorraine D.
“Justin provided Excellent customer service!”
– Frank H.
“Absolutely impressed with the service, I will be a repeat customer.”
– Clint B.
“Excellent job. Very courteous and professional. Thx”
– Allan C.
“We are currently waiting estimates on a coil and another appointment with a comfort specialist for load estimate but today’s appointment with Kevin Sammons went well. He was punctual, extremely professional, polite, and seemed very trustworthy.”
– Ken A.
“Service was prompt and excellent as usual. We like your technician, Kevin, because he is professional, knowledgeable and personable. Thanks so much.”
– Michael A.
“on time very friendly and did great job. highly recommend”
– richard W.
“Always high quality technicians and service.”
– Kris R.
“Kevin has been providing our seasonal checks or service for years. He’s very efficient, knowledgeable, and polite. Give him a raise!! And no, he didn’t ask me to write this.”
– Kerry V.
“Best experience as usual!! Love it and thank you”
– Carmen F.
“We have been a customer for many years. Kevin does a great job.”
– John F.
“From making appointment to service completed….. efficient, professional, updates via text and phone, courteous,
Knowledgeable….. excellent experience! Bravo Justin!!!”
– Susan R.
“I will recommend Bay Breeze to anyone who asks. Very good service and prompt attention to all. Kevin was great and didn’t mine me asking questions.
Very professional and genuinely nice. Best company around. Thank you for all you do.”
– Valerie S.
“Kevin was more than timely and went above and beyond to repair our furnace and thermostat and to explain what he did and what we needed to do.”
– Becky W.
“We have always been very happy with their service and quick response time! Highly recommended Baybreeze!!”
– Linda C.
“Justin as always is fast, efficient, and courteous. Always a pleasure to have such great service. Five stars out of five.”
– David F.
“Excellent service. Competent and personable technicians. We’ve had Bay Breeze servicing our condo heat pump for many years. Great company.”
– Michael A.
“Not sure of name of service guy. Your text said Ethan, but was told it would be Clarence. Whichever, he was EXCELLENT!! He tried several adjustments, but wasn’t satisfied. He sat on the floor and manually adjusted every single slat where the air goes into the unit!! It was an amazing difference in the noise when the unit is running! Kudos to your guy!!”
– Carolyn R.
“Very pleased with service. Technician Justin arrived on time and was very professional.”
– Marjorie H.
“I called to have thermostat replaced and was given next day service at a time convenient for me!! Our technician, Justin , was prompt, courteous and very knowledgeable. Answered all my questions. Explained thermostat and did service maintenance. All done in timely fashion. I would highly recommend Bay Breeze.”
– Margaret R.
“Justin seems competent and he seems to enjoy his work.
A very small amount of dirty was left on carpet– but Justin tried to keep things clean, which I appreciated.”
– Dianne G.
“Very happy. They want to identify the root cause of the failure, not just throw parts at it and collect the money. I have found my AC repair company.”
– Reid S.
“Responsive, professional and friendly service. Both at the office and in our home.”
– Alan J.
“Kevin is a reliable excellent service technician.”
– Adria Smith/Lorraine Meeks-Myers M.
“I am so glad when I call Bay Breeze they get me an appointment that same day. Justin explains everything to me that he has to do and what he needs to do. I appreciate the service I get from Justin and the Bay Breeze Company. Thank You all for the service you continue to give me as a customer.”
– Karen P.
“Bay Breeze continues to provide excellent customer service. Satisfaction guaranteed. Thanks Chris, Brian and Ryan”
– Diane M.
“Kevin is terrific – always a pleasure having him over. He's professional, honest and reliable. Love the company and it's employees!”
– Barb P.
“Super service!! Clarence was my technician not Rand.”
– Reg C.
“Justin is a great technician. Informative and very knowledgeable.”
– Jorge G.
“He was great. Took all of 10 minutes. He told me what he did and what caused it. Thank You for coming so quickly.”
– Karen P.
“Justin with Bay Breeze consistently provides excellent service for our routine spring and fall maintenance. We have the peace of mind knowing that our systems will work through hot summers and cold winters. Can't ask for anything more!”
– Brian G.
“Justin explained everything he was doing. We have great heat now. Thank you so much for all your help and service.”
– Karen P.
“Kevin was prompt, efficient, courteous and greatly appreciated…a pleasure to work with!!”
– Terri C.
“Technician did a great job and answered all of our questions.”
– Roy G.
“Chris is knowledgeable, friendly, and professional”
– Abdulhussain A.
“Justin provided outstanding service as usual. Communicated his arrival time, worked efficiently and provided feedback on system. Thanks Justin!”
– Darrell K.
“Timely, courteous, informative…Def the way ALL contractors should operate!!”
– Tom B.
“Kevin (and Ethan) are friendly, prompt and thorough. Explained the problem and solution clearly.”
– Mark R.
“I have been using Baybreeze for many years and they are always professional, timely and thorough. If you’ve never used them, you are missing out.”
– Erin M.
“Clarence arrived on time, accomplished the warranted Humidifier Drain Pump Switch replacement quickly and left the worksite clean and neat. Thank you!”
– Vic S.
“Such nice people to deal with!! And do knowledgeable”
– Billie S.
“Always the best! I received ample notice of his arrival. Kevin went right to work, checking out all relevant internal and external systems. Upon leaving, he was good enough to point out that several insulation blocks had fallen to the floor of the attic! So happy he mentioned that as I never venture into the attic if I can help it!”
– Brigid H.
“Fantastic technicians! Always prompt and courteous.”
– William M.
“Continuing maintenance services that have been outstanding for over 20 years!”
– Vic S.
“Kevin was friendly, knowledgeable prompt and professional. He diagnosed the the A/C problem quickly and repaired it on the spot. Thank you for the VERY quick response to our call!!! Bay Breeze installed our units about 10 years ago and have always provided us with excellent service!!!”
– Monica S.
“Highly recommend BayBreeze. I’ve been a customer for years and appreciate their responsive and professional service. When My HVAC system had a leaking issue, they sent a service rep out as soon as possible. Kevin was timely, courteous, and resolved the issue.”
– Julie b.
“Annual fall checkup with Kevin went great! He answered all my questions.”
– Richard L.
“I found BayBreeze through AA county’s best picked companies and was extremely impressed! They came out the same day I called. They were at our house within an hour of me calling at no additional “emergency” cost. Our technician (Justin) had our ac unit up and running within 20 mins. He was kind and professional. Out of all the companies I called , they had the most affordable price. We will definitely call them in the future when needed! Thoroughly impressed. Thanks!”
– Kendel A.
“Thanks Justin for your promptness in arriving! He was very friendly and kept me aware of what was going on and what was wrong. He quickly fixed my A/C and had us up and running with an hour or so!
I would definitely recommend this company to anyone! I see why the were ranked in the tops in Anne Arundel County!”
– Henry M.
“Always a wonderful experience! Justin is the best! He is so professional and always fixes our problems! Thank you for great service from start to finish!!”
– Lisa E.
“Kevin is great. Always professional. Has been to my house many times to fix and or repair our system.”
– Roody C.
“Kevin Sammons was prompt, courteous and efficient. Karen at the office was also efficient and easy to deal with! Thanks!”
– Barbara C.
“Kevin Sammons came to our house to repair a motor that had blown up last week. Very professional, very clean, very swift and above all very knowledgeable. Not only did we get a new motor, we got an air scrubber and a surge protector for the extra added protection. I feel a lot safer now for my family that we got the extras for our health and piece of mind. Thank you bay breeze and Kevin Sammons for your outstanding customer service and technical execution and quality of work.”
– Josh M.
“Kevin is always courteous and helpful with answering my many questions. We’ve been happy with Bay Breeze for years!”
– sherri S.
“This is the second time I've used Bay Breeze under emergency service circumstances and once again the experience was outstanding. My HVAC stopped cooling and within a couple of hours the technician was at the door. He identified the problem (low coolant) and fixed it within about an hour. In addition, he was friendly, very knowledgeable, and a pleasure to deal with. I most highly recommend Bay Breeze Heating and Cooling!!”
– Joseph K.
“Bay Breeze HVAC has performed maintenance on 3 of my homes and always done a fantastic job! They are professional both inside the office and onsite when servicing. I always get great service with them and will continue to use them and recommend them to others. Justin has been my technician several times now and he is wonderful! He’s professional, knowledgeable and very prompt. Great job!”
– Kelly W.
“Loved the confirmation email with tech location and tracking. Kevin was nice and seems competent. We’ll see if the rusty drip issue we had will go away in a few days as predicted.”
– Margaret M.
“Kevin was excellent with the service I received!”
– Patricia J.
“Kevin was very professional and a pleasure to work with.”
– David F.
“Kevin had it figured out and repaired in less than 5min. He then proceeded to check everything else out…just in case. Fabulous”
– JOANNA W.
“Kevin was wonderful professional and solved our problem on the spot. Was prepared with the part on his truck .”
– Monica M.
“I can always count on Bay Breeze to. Come to my rescue”
– Flo O.
“Kevin was prompt, personable, informative and efficient. We appreciate his work.”
– Susan D.
“My wife, Peggy, met with Kevin today. She is totally happy and satisfied . I’ve had a few prior experiences; Kevin is an excellent tech with excellent communication skills. Any business’s success is built on customer facing personnel and Kevin is excellent. Thanks”
– Peggy (Michael) A.
“We are always so pleased with the service Bay Breeze provides. Our technician Kevin is the consummate professional and takes his time to ensure our system is operating at its peak.”
– Jennifer S.
“Kevin, Justin are incredible technicians and representatives of your company. Excellent at what they do, always courteous and go out of their way to help. Thanks to the front desk as well for arranging today’s emergency visit and making it all work.”
– G T.
“Kevin has been fantastic for years! He is prompt, polite, and professional at any time of the day. He’s thorough and makes sure to explain things to us during the wrap up. Kevin’s always been knowledgeable about our systems, and seems to know just where to check to get the job done right. We know we can rely on Kevin and Bay Breeze any time!”
– Brian G.
“I want to answer by giving you (Bay….) and Kevin the highest satisfaction rate. Thank you for responding so quickly to my call. And now it is fixed and I am just waiting for it to cool down from the 90 degrees I was experiencing. It is already cooler!”
– Flo O.
“Justin quickly found that someone had reinserted something iutside in my electrical box upside down… that was the problem…
I am so thankful because it was so hot last night! Thanks for your speedy help!!”
– Heide H.
“Kevin was on time and very professional to conduct the annual maintenance of our 2 air conditioning systems. He kept me informed as he completed working on each unit.”
– Terry S.
“Kevin was quick to respond to our HVAC urgent call ON July 4. He arrived in the time estimate and talked me thru why the system wasn’t cooling. Thermostat ignorant basically.
Thank you for your assistance in a BIG way on a very hot day.”
– Jan O.
“Excellent experience. Professional, prompt, courteous, thorough, and – above all – honest. Justin did an outstanding job. He is also very personable.”
– Michael S.
“Impeccable!! From first phone call, response, schedule, email/text updates and professional and knowledgeable service provider. Way to go Kevin!! Grateful.”
– Susan D.
“It’s Saturday evening, I find that my outside unit is not working, I call Baybreeze and within two hours they are here to asses and repair the faulty capacitor. Thank goodness for their yearly maintenance plan and their exceptional service and knowledge! A real savior especially when you have visitors with an infant! They came thru, as they ALWAYS do! Thank you, so very much!”
– Laszlo D.
“My air conditioner stopped conditioning the air! Called your office, technician came (Justin Page) same day. He diagnosed the problem, said they would have to order a part but it would not take long. He was friendly, professional and explained everything to me. Big thanks to Justin!”
– Carolyn R.
“The AC for our house had been very inconsistent over the past two summers, so when the system shut down on three occasions in early June we decided it was time to replace the 20 year old system. I received three quotes and settled on Bay Breeze after a very thorough review with Shari. She inspected the system, took measurements, reviewed several options, and within an hour had a detailed and fair quote ready for us. A week later Dave and Ethan arrived early in the morning ready to go. They looked at the old system and explained what they would be doing to rip it out and put in the new. Shari also stopped by mid-morning to ensure things were going well and that we were happy with the progress. The quality of the work was excellent, both inside and out. We also replaced our gas furnace at the same time. Dave and Ethan could not have been more pleasant to work with, and very polite. After going over the new system install, both the AC and furnace were tested. They worked flawlessly and we could quickly sense that the efficiency of this new system would pay off over the long run. Since the install the AC is working great. Shari, Dave and Ethan did a great job and set a fine example for the company. Would not hesitate to use them again and highly recommend them to anyone in need of their services.”
– Bob L.
“On April 29 , our whole house a/c system failed to start up. I troubleshot the system and found the compressor locked up.I immediately placed a call in to Bay Breeze. They dispatched a service tech " Justin", who arrived on time , and troubleshot the system. After going over the entire HVAC system, it was determined that our 18 year old system had failed. It was good while it lasted. Justin discussed the options , for which we selected to rip out and reinstall a new system. Following our conversation , Justin made a call back to the office and had a service writer dispatched. Early the following day , Shari arrived, explained all our options, and prices. She inspected the system , took the necessary measurements , and produced the estimate on site. On , May 1 , the installation team arrived. Dave , Clarence and Ethan , all very polite, clean uniforms, geared up , inspected the old unit and began the rip out. They explained every step that they would take for the rip out and install. After the new unit was installed, they asked me to inspect the work and approve prior to charging the system. The craftsmanship was superior, no trash or dirt on the floor, no old parts left lying around. I approved the installation , they set about charging the system and then running it through the programs. The system ran flawlessly. The system is super quiet, and super cold. I give Shari , Dave , Clarence Justin and Ethan five stars , a Five Star Team. I suppose that this work ethic comes from the company leadership and it shows. Thank You. I recommend this company highly.
Since writing this review, We had a return visit from Shari. She came out to do a followup inspection. She took a punch list and inspected the entire installation. She sat with me and asked me questions about how the installation day went, how was the units performance, how was the work crew. All was five star.”
– Kevin R.
“We just had Bay Breeze install 3 – Trane XL824 Connected Thermostats in our home. These devices allow us to monitor our HVAC systems remotely and they will also alert us in the event of a malfunction with the HVAC systems. The install by Bay Breeze was fast, clean and expertly performed. The price was competitive, the appointment was scheduled to accommodate us conveniently and started right on time. We have been clients of Bay Breeze for nearly 20 years….since their inception. They have always provided first class service, installations and warranties while keeping their prices competitive. That’s why we have a long standing relationship. We are happy to recommend Bay Breeze as an outstanding HVAC contractor.”
– Victor S.
“Baybreeze Heating and Cooling provides excellent quality service. The technicians are knowledgeable and customer-centered. I have used this company since 2001 with great satisfaction.”
– Diane D.
“Kevin the technician is absolutely phenomenal!! He is knowledgeable, thorough and considerate. Bay Breeze is fortunate to have such a stellar tech. I highly recommend him.”
– Todd D.
“Bay Breeze, and particularly Kevin, have been servicing my home HVAC for years, including installing a Mitsubishi mini AC unit in my son’s room that has been fantastic in cooling an unusually warm room above the garage. Bay Breeze is always courteous, professional and on-time! Kevin makes sure I am good with everything and the systems are working properly before he leaves. I would definitely recommend Bay Breeze.”
– Jeff C.
“Thank You for the prompt and professional service call we recently received. Your office staff treated us with respect and courtesy placing our request as their priority.
Then when your service call came Kevin was very professional and provided us with a precise and easily understandable explanation of our options to fix our issue.
Thank you for having people who care.”
– Patrick P.
“Tecnician was great. $ 285.00 for one hour to replace a part under warranty is unacceptable.”
– John M.
“The guys were fast and friendly. I tried to chat with the manufacturer’s rep, but he ran out and wouldn’t chat with me.”
– Reid S.
“It would be nice if they would show up. Paid the initial service fee of $115, got a quick diagnostic, and never saw them again. Could not get anyone to show up after that. Too bad because I thought "We started the company to get back into what many companies have veered away from—customer service and satisfaction" had some meaning. Very disappointing.”
– Joe B.
“Shari would stick her tits and ass in our faces to get us to buy more.”
– Bob C.
“My appointment was for the morning between 8-12, but didn’t have anyone come until after 2pm”
– Rober S.
“You all came out on Dec 7 2020 because I had no heat. Today Jan 3 I feel it wasn’t fixed properly because I have to shut my unit completely down at times I feel cold air coming through my vents the unit outside makes a noise that I know shouldn’t be making just very unhappy and will be calling for someone to come back out”
– Cheryl B.
“Back on January 18th You guys came out to fix or try and fix my heat problem. I have spent well over 1,000.00 on this problem and it’s still not fixed the way it should be.”
– Cheryl B.
“He came, looked at the dehumidifier, called the manufacturer left a message with them and told me he’d let me know what they said probably within 24 hours. Oh ya, that short stop cost $115. It’s been five days, I’ve left messages and have heard nothing but crickets.”
– John S.