“We came home from vacation on Saturday to find the heat was not working. I called for service and gave the answering service my info. Within 30 minutes I received a call from the Bay Breeze tech Dylan. He was going to come over that night but the unit starting working. Dylan called me once he was done with his current service call. We agreed to speak on Sunday morning and if all was still working there would be no need for a service call. Turns out the unit stopped working. I was able to text Dylan on Saturday night. He said he would come by on morning between 9 and 10am. Later he texted he could come between 7 and 8am. He was at my door at 7am. Dylan spent over an hour diagnosing the issue which turned out to be a bad wire on the thermostat. Everything is working fine now.
This was excellent service. The tech was super polite and knowledgeable. In fact all the techs that have been here over the past 5+ years have been very professional and I would recommend Bay Breeze for your HVAC needs.”